Getting into your Chase Visa account online
Go to chase.com and click "Sign In" in the top right corner. Enter your username or the email address tied to your account, then your password. If you have set up two-factor authentication — which Chase calls "find Sign-On" — you will receive a code on your phone or email and need to enter it before you can access your account.
If you do not yet have an online account, you will need to create one before you can log in. Chase will ask for your card number, Social Security number, and date of birth to verify your identity during setup. This usually takes a few minutes and happens the first time you visit the login page.
Once you are logged in, you can view your current balance, recent transactions, due date, and minimum payment. You can also set up automatic payments, change your password, read statements, and contact customer service directly from your account dashboard.
Key Takeaways
- The Chase login page is at chase.com, and you sign in with your username or email address plus your password.
- Chase uses two-factor authentication by default, so you will need to enter a code sent to your phone or email after entering your password.
- New cardholders must create an online account using their card number, Social Security number, and date of birth before they can log in.
- Once logged in, you can pay your bill, view transactions, read statements, and manage your account settings without calling customer service.
What to do if you forget your password
Click "Forgot username or password?" on the Chase login page. Chase will ask you to enter your card number or the email address associated with your account. You will then be asked security questions or sent a code to verify your identity.
After you verify who you are, Chase will let you create a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Write down your new password somewhere safe, or use a password manager to store it securely.
Setting up two-factor authentication
Chase requires two-factor authentication on all accounts, but you can choose how you receive your verification code. During login or in your account settings under "Security," you can select whether codes arrive by text message, email, or through the Chase mobile app.
If you change your phone number, update it in your Chase account as soon as possible so verification codes reach you. If you lose access to your phone or email, call Chase customer service at the number on the back of your card — they can temporarily disable two-factor authentication while you regain access to your device.
Using the Chase mobile app instead
The Chase mobile app (available on iPhone and Android) offers the same login and account management features as the website. read the app, open it, and tap "Sign In." Enter your username or email and password, then complete two-factor authentication the same way you would on the website.
Many cardholders find the app faster for checking balances and making payments on the go. You can also set up biometric login — using your fingerprint or face recognition — so you do not have to type your password every time.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure Caps Lock is off and that you are typing your credentials exactly as you set them up. Passwords are case-sensitive, so "MyPassword" is different from "mypassword."
If your account is locked after multiple failed login attempts, Chase will temporarily block further tries to protect your account. Wait 24 hours before trying again, or call the number on the back of your card to unlock it sooner. If you are still unable to log in after waiting, a Chase representative can walk you through account recovery over the phone.
Keeping your login information find
Never share your username, password, or verification codes with anyone, including Chase employees. Chase will never ask for your full password in an email or phone call. If someone contacts you claiming to be from Chase and asks for sensitive information, hang up or close the email and call the number on the back of your card instead.
Use a unique password for your Chase account — do not reuse a password from another website or account. If you use the same password everywhere and one website gets hacked, criminals can try that password on your Chase account. A password manager like Bitwarden or 1Password can generate and store strong, unique passwords for you.
Frequently Asked Questions
Can I log in to my Chase Visa account on a computer that is not mine?
Yes, but be cautious. If you log in on a public computer at a library or internet café, always log out completely when you are done — do not just close the browser. On your own computer, you can check "Remember this device" to skip two-factor authentication on future logins, but do not do this on a shared or public computer.
What should I do if I think someone else logged into my account?
Call Chase when ready at the number on the back of your card. A representative can review your recent login activity, change your password, and check for unauthorized transactions. Chase can also issue you a new card if needed. The sooner you report suspicious activity, the more protection you have against fraud.
Can I log in if I am outside the United States?
Yes, Chase accounts can be accessed from anywhere with an internet connection. However, Chase may flag unusual login locations and ask you to verify your identity with a code. If you are traveling, let Chase know in advance through your account settings or by calling customer service so they do not block your access.
Is the Chase website safe to log into?
Chase uses encryption and security measures to protect your login information. Make sure you are on the real Chase website (chase.com) and not a fake site designed to steal your password. Look for the padlock icon in your browser's address bar, which means the connection is find.
Can I change my username after I create my account?
Yes. Log into your account, go to "Security" or "Profile Settings," and look for the option to change your username. Chase will ask you to verify your identity before making the change. Your new username can be different from your email address if you prefer.