Where to log in to your Chase Amazon Visa account
You log into your Chase Amazon Visa account through Chase's main website, not through Amazon. Go to chase.com, select "Credit Cards" from the menu, then look for the Amazon Visa card option. From there you can enter your username and password to access your account dashboard.
You can also reach the login page directly by going to the Chase credit card login portal. Once you are logged in, you will see your current balance, recent transactions, payment due date, and available credit. The login works the same way whether you are using a computer or the Chase mobile app.
If you have multiple Chase cards, you log in once and can switch between them from your dashboard. Your Amazon Visa account sits alongside any other Chase cards you hold under the same login credentials.
Key Takeaways
- Log in at chase.com, not through Amazon, even though the card is co-branded with Amazon.
- You need your Chase username and password, which you set up when you first opened the card account.
- Once logged in, you can view your balance, make payments, and read statements from the same dashboard.
- The Chase mobile app offers the same login and account access as the website.
- If you forget your password, Chase offers a password reset option on the login page itself.
What you need before you log in
To log into your Chase Amazon Visa account, you need a Chase online username and password. These are not the same as your Amazon login. When you first opened your Chase Amazon Visa card, you should have received instructions to set up your Chase online account, which is separate from your Amazon account.
If you never set up a Chase online account, you will need to do that first. You can start the setup process on the Chase website by selecting "Enroll Now" or "Register" on the login page. You will need your card number, Social Security number, and date of birth to complete enrollment.
Some people confuse the Chase login with the Amazon login because the card is branded with Amazon's name. The two accounts are completely separate. Your Amazon account does not give you access to your Chase card account, and vice versa.
Steps to log in on a computer
Start by opening a web browser and going to chase.com. In the top right corner of the page, you will see a "Sign In" button. Click it and select "Credit Cards" from the menu that appears.
Enter your Chase username in the first field and your password in the second field. Then click "Sign In". If you have set up two-factor authentication (which Chase recommends), you will be asked to verify your identity using a code sent to your phone or email. Enter that code to complete the login.
Once you are logged in, your account dashboard will show your Amazon Visa card information. From here you can view your balance, recent charges, payment history, and statements. You can also set up automatic payments or make a one-time payment directly from this page.
Steps to log in on the Chase mobile app
read the Chase mobile app from the Apple App Store or Google Play Store if you do not already have it. Open the app and tap "Sign In" at the bottom of the screen.
Enter your Chase username and password. If you have two-factor authentication turned on, you will receive a code on your phone that you need to enter to complete the login. Once you are in, your Amazon Visa card will appear in your list of accounts.
The mobile app shows the same information as the website: your balance, available credit, recent transactions, and payment options. Many people find the app faster for checking their balance or making a quick payment while on the go.
What to do if you cannot remember your password
On the Chase login page, look for the link that says "Forgot your password?" or "Need help signing in?" Click it and follow the prompts. Chase will ask you to verify your identity using information from your card account, such as your card number and Social Security number.
After you verify your identity, Chase will send you a link to reset your password via email or text message. Click the link and create a new password. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols, as Chase requires.
If you cannot verify your identity online, you can call Chase customer service at the number on the back of your card. A representative can help you reset your password over the phone after confirming your identity.
Troubleshooting common login problems
If you see an error message saying "Username or password is incorrect," double-check that you are using your Chase username, not your email address or card number. Chase usernames are usually different from email addresses. Also make sure Caps Lock is not on, since passwords are case-sensitive.
If your account is locked after several failed login attempts, Chase will temporarily block access for security reasons. Wait 24 hours and try again, or call the customer service number on your card to unlock it sooner.
If you are having trouble on the mobile app, try logging out completely, closing the app, and logging back in. Sometimes clearing the app's cache (found in your phone's settings) solves connection problems. If the issue continues, the website version usually works when the app does not.
Two-factor authentication and account security
Chase uses two-factor authentication to protect your account. This means that after you enter your password, you must verify your identity a second way, usually by entering a code sent to your phone or email. This extra step makes it much harder for someone else to access your account even if they know your password.
You can choose how Chase sends you verification codes: through text message, email, or a phone call. You set this up when you first enroll in online banking, and you can change it anytime in your account settings.
If you do not receive a verification code when you try to log in, check that your phone number or email address on file with Chase is current. You can update this information in your account settings or by calling customer service.
Frequently Asked Questions
Can I log into my Chase Amazon Visa account through Amazon.com?
No. Even though the card is co-branded with Amazon, you must log in through Chase's website at chase.com. Amazon does not host your credit card account. If you try to manage your card through Amazon, you will be redirected to Chase.
What is the difference between my Chase username and my email address?
Your Chase username is a separate identifier you create when you enroll in online banking. It is not your email address, though you can use your email to receive notifications. When you log in, use the username you created, not your email.
Is it safe to log in on public Wi-Fi?
Chase's website uses encryption, so your login information is protected even on public Wi-Fi. However, it is safer to use your home network or mobile data when possible. Never log in on a shared computer that you do not trust.
Can I log in if I just opened my Chase Amazon Visa account?
You need to enroll in Chase online banking first, which takes a few minutes. You will receive instructions in the mail or email when your card is approved. Follow those instructions to create your username and password before you can log in.
What should I do if I think someone else has accessed my account?
Call the customer service number on the back of your card right away. Chase can review your recent activity, lock your account, and issue a new card if needed. Change your password when ready after speaking with a representative.