Where to log into your Chase United Visa account
Log into your Chase United Visa account through Chase's main website at chase.com, not through a United Airlines portal. Once you land on chase.com, select "Sign In" in the top right corner, then enter your Chase username and password. If you have the Chase mobile app installed, you can also log in there using the same credentials.
The Chase website and app both show your card balance, recent transactions, payment due date, and rewards balance in the same place. There is no separate United-branded login portal for this card — it routes through Chase's standard login system because Chase is the card issuer.
If you do not yet have a Chase online account, you will need to set one up before you can view your card details. You can create an account on chase.com by selecting "Enroll Now" and providing your Social Security number, card number, and other identifying information.
Key Takeaways
- Log in at chase.com using your Chase username and password, not through United Airlines or any other site.
- The Chase mobile app uses the same login credentials as the website and shows the same account information.
- If you have forgotten your password, use the "Forgot username or password?" link on the Chase sign-in page to reset it.
- Two-factor authentication through text message or email adds a security step after you enter your password.
Setting up two-factor authentication for your account
Chase offers two-factor authentication, which requires a second verification step after you enter your password. This protects your account if someone learns your password. You can set this up in your account settings after you log in.
When you enable two-factor authentication, Chase will send a code to your phone or email each time you log in from a new device or browser. You enter that code before you can access your account. You can choose whether to receive codes by text message or email, and you can update this preference anytime in your security settings.
What to do if you cannot log in
If you see an error message when you try to log in, the most common causes are a typo in your username or password, or your account being temporarily locked after too many wrong password attempts. Use the "Forgot username or password?" link on the Chase sign-in page to reset your password or recover your username.
If you reset your password and still cannot log in, or if you see a message saying your account is locked, contact Chase directly at the number on the back of your card. Chase customer service can unlock your account and walk you through the login process. Wait times are usually shorter early in the morning on weekdays.
Viewing your United rewards balance and redeeming points
Once you log in, your United MileagePlus rewards balance appears on your account dashboard under "Rewards" or "Points." The exact location depends on whether you are using the website or the mobile app, but both show the same number.
To redeem your points for flights, hotel stays, or other rewards, you typically go to the MileagePlus website (mileageplus.com) and log in with the same credentials you use for Chase. From there you can search for award flights and book them using your points. Some redemptions can also be made through the Chase website itself, though the MileagePlus site usually offers more options.
Updating your payment method and billing address
After you log in, you can update your mailing address, email address, and phone number in the "Account Settings" or "Profile" section. You can also set up automatic payments so your bill is paid on the same date each month, which helps you avoid missed payments.
To change your payment method — for example, to pay from a different bank account — go to the "Payments" section after logging in. You can add a new bank account and set it as your default, or make a one-time payment from any account you choose.
Accessing your statements and transaction history
Your monthly statements are available in the "Statements" or "Documents" section of your account after you log in. You can view statements from the past seven years and read them as PDF files. Chase also shows your complete transaction history by date, merchant, and amount, which you can filter by date range or search by keyword.
If you need a statement from more than seven years ago, contact Chase customer service and request an archived statement. There may be a small fee for statements older than the standard retention period.
Frequently Asked Questions
Can I log into my Chase United card through the United Airlines website?
No. The United Airlines website does not have a login portal for credit card accounts. You must log in through chase.com. United's website may have links to manage your MileagePlus rewards account, but your card account itself is managed only through Chase.
What should I do if I see a suspicious login or unauthorized charge?
Log into your Chase account and report it when ready through the "Fraud" or "Report Unauthorized Activity" option in your account settings, or call the number on the back of your card. Chase will investigate and may issue you a new card number. Do not wait — the sooner you report it, the sooner Chase can protect your account.
Can I log in on a public or shared computer?
You can, but it is safer to log in only on devices you own and control. If you must use a public computer, make sure you click "Sign Out" when you are finished, and do not save your password in the browser. Consider using two-factor authentication for extra protection.
How do I change my Chase login password?
After you log in, go to "Account Settings" or "Security," then select "Change Password." Chase will ask you to enter your current password and then create a new one. Your new password must be at least eight characters and include uppercase letters, lowercase letters, and numbers.
What if I forgot the email address or phone number associated with my account?
Call Chase customer service at the number on the back of your card. They can verify your identity and update your contact information. This is important because Chase uses your email and phone number to send security codes and account alerts.