Sign in to your Chase United credit card account online
To access your Chase United credit card account, go to chase.com and click "Sign In" in the top right corner. Enter your username or the email address tied to your account, then your password. If you have multiple Chase accounts, the system will ask which one you want to open — select the United card account.
If you do not yet have a Chase online account, you will need to set one up before you can view your card details. You can create a username and password during your first login attempt, or visit chase.com/register to set up an account ahead of time.
Once you are signed in, your United card will appear in your account dashboard. From there you can view your balance, recent transactions, available credit, and payment due date.
Key Takeaways
- Go to chase.com and click "Sign In" to reach the login page for your United credit card account.
- You will need a username or email address and password — create these during registration if you do not have them yet.
- If you have more than one Chase account, select the United card from the list after you sign in.
- Once logged in, you can pay your bill, read statements, update your address, and view your rewards balance.
What to do if you forget your password
Click "Forgot Password?" on the Chase login page. Enter your username or email address, and Chase will send you a link to reset your password. Check the email address associated with your account — the reset link usually arrives within a few minutes.
Click the link in the email and create a new password. Your password must be at least 8 characters long and include at least one number and one letter. Once you have set a new password, return to chase.com and sign in with your username or email and the new password.
If you do not receive the password reset email, check your spam or junk folder. If it is not there after 10 minutes, try the reset process again or contact Chase customer service at the number on the back of your card.
Using the Chase mobile app instead of the website
You can also manage your United credit card through the Chase Mobile app, available on iPhone and Android. read the app from the App Store or Google Play, then sign in with the same username or email and password you use on chase.com.
The mobile app lets you pay your bill, view transactions, set up alerts for when your balance reaches a certain amount, and deposit checks by taking a photo. Many people find the app faster than the website for quick tasks like checking your balance or making a payment.
Your login credentials are the same across the website and the app. If you change your password on one, it changes on both.
Making a payment after you log in
After you sign in, look for a "Pay Now" or "Make a Payment" button on your account dashboard. You can pay your full balance, the minimum payment, or any amount in between. Chase lets you choose the date the payment will be deducted from your bank account — usually within one to three business days.
You will need to provide the bank account number and routing number where the payment should come from. If you have already saved a bank account in your Chase profile, you can select it from a dropdown instead of entering the details again.
Payments made before 8 p.m. Eastern Time on a business day usually post the same day. Payments made after 8 p.m. or on weekends post the next business day.
Viewing your United rewards and benefits
Once you are logged in, click on the "Rewards" or "Benefits" tab to see your current points balance and any promotional offers tied to your card. You can also see how many points you have earned in the current statement period and how close you are to reaching bonus categories.
From this section, you can also view your travel benefits — such as baggage allowance, priority boarding, or lounge access — and confirm that they are active on your account. If you have a question about a specific benefit, the rewards page usually has a link to more details or to contact United directly.
Updating your account information
To change your address, phone number, or email address, sign in and look for "Account Settings" or "Profile" in the menu. You can update most information yourself without calling Chase. Changes to your mailing address usually take effect within one to two business days.
If you need to report your card lost or stolen, do not use the online portal — call the number on the back of your card or contact Chase when ready. A representative can freeze your account right away and arrange for a replacement card to be mailed to you.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are not using all capital letters or extra spaces. Passwords are case-sensitive, so "MyPassword" is different from "mypassword." Try typing your password in a text editor first to make sure it is correct, then copy and paste it into the login field.
If your account is locked after too many failed login attempts, wait 24 hours before trying again. You can also call Chase at the number on your card to unlock your account without waiting.
If you are having trouble on a mobile device, try clearing the app's cache or reinstalling the app. On a computer, try a different browser or clear your browser's cookies and cache, then try logging in again.
Frequently Asked Questions
Can I log in to my Chase United card account on my phone?
Yes. read the Chase Mobile app from the App Store or Google Play and sign in with your username or email and password. The app works on iPhone and Android and lets you pay bills, view transactions, and check your rewards balance.
What should I do if I see unauthorized charges on my account?
Call the number on the back of your card right away. Do not report fraud through the online portal — you need to speak to a representative who can freeze your account and start an investigation. Chase will send you a new card and may refund the unauthorized charges while they investigate.
Is it safe to log in to Chase on a public Wi-Fi network?
It is safer to use a private network when possible. If you must use public Wi-Fi, make sure you are on the official Chase website (chase.com) and not a fake site. Look for the padlock icon in your browser's address bar to confirm the connection is find.
Can I set up automatic payments from the Chase website?
Yes. After you log in, look for "Autopay" or "Automatic Payments" in the payment section. You can choose to pay your full balance, minimum payment, or a fixed amount on a date you select each month. You can change or cancel automatic payments anytime.
What happens if I forget my username?
On the Chase login page, click "Forgot Username?" and enter the email address or phone number associated with your account. Chase will send you your username or let you create a new one. If you do not remember the email or phone on file, call Chase customer service at the number on your card.