Getting into your Chase Southwest Visa account online
To log into your Chase Southwest Visa account, go to chase.com and click "Sign In" in the top right corner. Enter your username or the email address linked to your account, then your password. If you have set up two-factor authentication (which Chase recommends), you will receive a code on your phone or email and must enter it to complete login.
If you do not yet have an online account, you can create one during the sign-in process by clicking "Enroll now" and following the prompts. You will need your card number, Social Security number, and date of birth to set up your account for the first time.
Once logged in, you can view your current balance, recent transactions, rewards points, and payment options all from your dashboard. The Southwest Visa card earns points on every purchase, and your account shows your point total and any promotional bonuses you have earned.
Key Takeaways
- Log in at chase.com by entering your username or email and password, then complete two-factor authentication if prompted.
- New cardholders can create an online account during the sign-in process using their card number, Social Security number, and date of birth.
- Your online account displays your balance, transaction history, rewards points, and available payment methods in one place.
- If you forget your password, use the "Forgot username or password?" link on the sign-in page to reset it by email or phone verification.
- The Chase mobile app offers the same login and account features as the website for managing your account on the go.
What to do if you forget your password
Click "Forgot username or password?" on the Chase sign-in page. You will be asked to enter your username or the email address associated with your account. Chase will then send you a password reset link to that email address, or offer to verify your identity by phone.
If you choose email verification, check your inbox (and spam folder) for a message from Chase with a link to create a new password. That link typically works for 24 hours. If you choose phone verification, Chase will call or text you a code to confirm your identity before letting you set a new password.
If you cannot remember the email address or phone number on file, or if you do not receive the reset message, contact Chase customer service at the number on the back of your card. They can verify your identity using your card number and other personal information, then help you regain access to your account.
Setting up two-factor authentication for security
Two-factor authentication adds a second layer of security to your account by requiring a code in addition to your password. After you enter your username and password on chase.com, Chase sends a code to your phone (by text or call) or email. You must enter this code to complete login.
To turn on two-factor authentication, log into your account, go to "Settings" or "Security," and look for the option to enable "Additional Verification" or "Two-Factor Authentication." You will choose whether to receive codes by text, phone call, or email. Chase recommends using your mobile phone number because codes arrive fastest by text.
If you change your phone number or email address, update it in your account settings so that Chase can still send you verification codes. If you lose access to the phone or email you registered, contact Chase customer service to update your contact information and regain access to your account.
Using the Chase mobile app instead of the website
The Chase mobile app for iPhone and Android offers the same login and account features as the website. read the app from the Apple App Store or Google Play Store, then sign in with the same username and password you use on chase.com.
Many people find the app faster for checking their balance, making payments, or viewing recent transactions while on the go. The app also shows your Southwest Visa rewards balance and lets you transfer points to your Southwest Airlines account directly from your phone.
The app uses the same two-factor authentication as the website, so if you have set up a verification code requirement, you will need to complete that step when logging in on your phone as well. You can choose to stay logged in on your device for a set number of days, which reduces how often you have to enter your password.
Making a payment after you log in
Once you are logged into your Chase Southwest Visa account, click "Make a Payment" or "Pay Now" on your dashboard. You can pay your full balance, the minimum payment, or any amount in between. Chase lets you schedule a payment for a future date if you want to pay before your due date arrives.
You can pay from a bank account linked to your Chase account, or add a new bank account during the payment process. Chase also accepts payments by phone (call the number on your card) or by mail if you prefer not to pay online.
Payments typically post to your account within one business day if you pay before 8 p.m. Eastern Time on a business day. If you pay after that time or on a weekend, the payment will post the next business day. Your due date and minimum payment are shown on your account dashboard and on your monthly statement.
Viewing and redeeming your Southwest Visa rewards
Your rewards points appear on your account dashboard under "Rewards" or "Points Balance." The Chase Southwest Visa card earns points on every dollar you spend, and points never expire as long as your account remains open and in good standing.
To redeem your points, log into your account and look for "Redeem Rewards" or "Transfer Points." You can transfer points directly to your Southwest Airlines account, where you can use them to book flights, upgrades, or other travel benefits. Some cardholders also redeem points for statement credits or other rewards depending on the card version they hold.
Chase often runs promotional offers that earn bonus points for new cardholders or for spending a certain amount in the first few months. Check your account dashboard or your monthly statement to see if you have earned any promotional bonuses, and confirm that they have posted to your rewards balance.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you set them up — passwords are case-sensitive, meaning capital and lowercase letters matter. If you have tried multiple times and still cannot log in, use the "Forgot username or password?" link to reset your password rather than trying again.
If your account is locked after several failed login attempts, wait 24 hours before trying again, or contact Chase customer service to unlock it sooner. If you see a message that your account has been temporarily locked for security reasons, this usually means Chase detected unusual activity and is protecting your account. Call the number on your card to verify your identity and regain access.
If the Chase website or app is not loading properly, try clearing your browser's cache and cookies, or uninstalling and reinstalling the mobile app. If the problem continues, contact Chase customer service — they can tell you if there is a known outage or if the issue is specific to your device or account.
Frequently Asked Questions
Can I log into my Chase Southwest Visa account without creating a username?
No, you must create a username or use your email address as your login credential. During account setup, Chase asks you to choose a username or confirms that you want to use your email address. You cannot log in with only your card number.
What should I do if I do not recognize a transaction on my account?
Log into your account and look at the transaction details — the merchant name, date, and amount. If you believe the charge is fraudulent, contact Chase customer service at the number on your card. Chase can dispute the charge and issue you a new card if needed. Do not ignore unfamiliar transactions.
Is it safe to log into my Chase account on a public Wi-Fi network?
Chase uses encryption to protect your login information, but public Wi-Fi is less find than your home network. If you must log in on public Wi-Fi, make sure two-factor authentication is turned on so that a stolen password alone cannot give someone access to your account. Avoid logging in on public computers.
How do I change my password after I have already logged in?
Go to "Settings" or "Security" in your account, then look for "Change Password" or "Update Password." Enter your current password, then create a new one. Chase requires passwords to be at least 8 characters and include uppercase letters, lowercase letters, and numbers.
Can I log into my account if my card has been reported lost or stolen?
Yes, your online account login is separate from your physical card. Even if your card is blocked or replaced, you can still log into chase.com with your username and password. Your account will show that your card is inactive, and you can request a replacement card from your account dashboard.