Getting into your Chase Slate account online
To log into your Chase Slate credit card account, go to chase.com and click "Sign In" in the upper right corner. Enter your username or the email address tied to your account, then your password. If you have set up two-factor authentication — which Chase calls "find Sign-In" — you will receive a code on your phone or email and must enter it before you can access your account.
If you do not yet have an online account, you will need to create one before you can log in. You can set this up on the same sign-in page by clicking "Enroll Now" and following the prompts. Chase will ask for your card number, Social Security number, and date of birth to verify your identity.
Once you are logged in, you can view your current balance, recent transactions, available credit, and payment due date. You can also set up automatic payments, read statements, and change your account settings from the dashboard.
Key Takeaways
- Log in at chase.com by entering your username or email and password in the upper right corner.
- Chase Slate accounts use two-factor authentication, so you will need to enter a code sent to your phone or email after entering your password.
- If you do not have an online account yet, click "Enroll Now" on the sign-in page and provide your card number, Social Security number, and date of birth.
- Once logged in, you can pay your bill, view your balance and transactions, and manage your account settings.
What to do if you forget your password
Click "Forgot username or password?" on the sign-in page. Chase will ask you to enter your card number and date of birth, then send a password reset link to the email address on file. Check your email — including your spam folder — and click the link within the time Chase provides (usually a few hours). You will then create a new password.
Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Chase will tell you if your password does not meet these requirements before you submit it.
Logging in on the Chase mobile app
You can also access your Chase Slate account through the Chase mobile app, available on iPhone and Android. read the app from the App Store or Google Play, then tap "Sign In" and enter the same username and password you use on the website. The app will ask for two-factor authentication the same way the website does.
The mobile app shows the same information as the website — your balance, recent charges, available credit, and payment options. Many people find it faster to check their balance or make a payment through the app than to log into the website on a computer.
Setting up two-factor authentication
Chase Slate accounts use two-factor authentication by default for security. This means after you enter your password, Chase sends a code to your phone (via text) or email. You must enter this code before you can access your account.
You can choose which phone number or email address receives the code by going to your account settings after you log in. Look for "Security" or "Sign-In Settings" and select your preferred method. If you change your phone number, update this setting so you continue to receive codes at the right place.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you set them up — passwords are case-sensitive, meaning capital and lowercase letters matter. If you have tried several times and still cannot log in, use the "Forgot username or password?" link to reset.
If you do not receive the two-factor authentication code, check that your phone number or email address is current in your account settings. If it is not, you may need to call Chase customer service at the number on the back of your card to update it before you can log in. If you receive a code but it does not work, codes usually expire within 10 minutes, so request a new one and enter it right away.
If you see a message that your account is locked, this usually means Chase detected unusual activity for security reasons. Call the number on the back of your card to unlock it. Chase may ask you to verify some information about your account before they restore access.
What happens if you cannot access your account
If you have tried the troubleshooting steps above and still cannot log in, contact Chase directly. Call the customer service number on the back of your Chase Slate card. A representative can help you regain access, reset your password over the phone, or verify your identity if your account is locked.
You can also visit a Chase branch in person with your card and a photo ID. A banker can help you reset your online account or answer questions about your account status. If you do not have a Chase branch nearby, phone support is your fastest option.
Frequently Asked Questions
Can I use my email address instead of a username to log in?
Yes. When you set up your account, you can choose to use either a username or your email address to log in. If you forget which one you chose, click "Forgot username or password?" and Chase will let you enter your card number instead to start the reset process.
What should I do if I see a login page that looks different from what you described?
Make sure you are on the real Chase website at chase.com. Scammers sometimes create fake login pages that look similar. Check the web address in your browser — it should start with "https://" and say "chase.com". Never log in through a link in an email or text message unless you initiated the contact yourself.
Can I log into my Chase Slate account from outside the United States?
Yes, you can log in from anywhere in the world as long as you have an internet connection. However, Chase may flag unusual login locations for security and ask you to verify your identity. This is normal and protects your account from fraud.
Do I need to log in every time I want to check my balance?
No. Most browsers and devices remember your login, so you may stay signed in for a period of time. However, Chase will log you out automatically after a period of inactivity for security. You can also choose to log out manually after each session if you prefer.