Where to log in to your Chase Marriott Visa account
You log into your Chase Marriott Visa account through Chase's main website, not through a Marriott portal. Go to chase.com, click "Sign In" in the top right corner, and enter your Chase username and password. Once you're logged in, your Marriott Visa card will appear in your list of accounts.
If you don't yet have a Chase online account, you'll need to create one first. You can do this on the same sign-in page by clicking "Enroll Now" and following the steps to set up your username and password. You'll need your card number and Social Security number to complete enrollment.
The Chase mobile app also lets you log in to manage your Marriott Visa. read the Chase Mobile app from your phone's app store, tap "Sign In," and use the same username and password you use on the website.
Key Takeaways
- Log in at chase.com, not at a Marriott website, using your Chase username and password.
- If you don't have a Chase online account yet, create one at the sign-in page using your card number and Social Security number.
- The Chase Mobile app offers the same login and account management features as the website.
- If you forget your password, use the "Forgot Username or Password?" link on the sign-in page to reset it.
- Two-factor authentication adds a security step by sending a code to your phone or email when you log in from a new device.
What you can do once you're logged in
After logging in, you can view your current balance, recent transactions, and available credit. You can also make payments, set up automatic payments, and read statements. Your Marriott Bonvoy rewards balance appears in your account dashboard so you can track points you've earned.
You can also update your contact information, change your password, and manage notification settings. Many cardholders use the login to check their rewards balance before booking a hotel stay or to confirm that a recent purchase posted to their account.
Setting up two-factor authentication for security
Two-factor authentication adds an extra layer of security to your account. When you log in from a device Chase doesn't recognize, the system sends a code to your phone or email. You enter this code to complete the login.
To turn on two-factor authentication, log in to your account, go to "Settings," and look for "Security" or "Two-Factor Authentication." You'll choose whether to receive codes by text message or email, then confirm your phone number or email address. After that, you'll be asked for a code each time you log in from a new device.
Resetting a forgotten password
If you forget your Chase password, click "Forgot Username or Password?" on the sign-in page. Chase will ask you to enter your Social Security number or card number to verify your identity. You'll then receive a link by email to create a new password.
The reset link usually works for 24 hours. If it expires, you can request a new one. Make sure you check your spam folder if you don't see the email within a few minutes. If you still can't reset your password online, you can call Chase customer service at the number on the back of your card.
Troubleshooting login problems
If you can't log in even with the correct password, try clearing your browser's cache and cookies, then log in again. Sometimes stored data can interfere with the login process. You can also try logging in through a different browser or the Chase Mobile app to see if the problem is specific to one device.
If you see a message that your account is locked, it usually means Chase detected unusual activity. This is a security measure. You'll need to verify your identity by phone. Call the number on the back of your card and follow the prompts to unlock your account. This typically takes a few minutes.
If you're still having trouble after trying these steps, contact Chase directly. You can reach customer service by phone (the number is on your card), through the Chase website's chat feature, or by visiting a Chase branch in person.
Linking your Marriott Bonvoy account to your Chase login
Your Marriott Bonvoy rewards are tied to your card account, but you can also manage them through the Marriott Bonvoy app or website. To link your accounts, log into your Marriott Bonvoy account and go to "Account Settings." Look for an option to link your credit card or rewards account, then enter your card details.
Linking the accounts makes it easier to track your rewards in one place and ensures that all your stays and purchases are credited to the same Bonvoy account. You don't have to link them to earn rewards — your points post automatically — but many cardholders find it convenient.
Frequently Asked Questions
Is my Chase Marriott Visa login the same as my Marriott Bonvoy login?
No. Your Chase login is separate from your Marriott Bonvoy login. You use your Chase username and password to manage your credit card account at chase.com. You use a different username and password to log into your Marriott Bonvoy account at marriottbonvoy.com. However, your rewards are automatically linked to your Bonvoy account based on your card number.
Can I log in to my Chase Marriott card through the Marriott website?
No. Marriott's website does not host Chase credit card logins. You must go to chase.com to access your card account. You can view your Bonvoy rewards balance on the Marriott Bonvoy website, but that's a separate login from your credit card account.
What should I do if I see suspicious activity in my account?
Log in to your Chase account and look for unauthorized transactions. Contact Chase when ready by calling the number on the back of your card. Chase can freeze your card, dispute fraudulent charges, and issue you a new card. Report the suspicious activity as soon as you notice it.
Do I need a username and password, or can I use biometric login?
The Chase Mobile app lets you use fingerprint or face recognition to log in after you've set up your username and password the first time. The website requires a username and password, though some browsers may offer to save your login information for faster access on that device.