Sign in to your Chase Southwest credit card through Chase.com
Go to chase.com and select "Sign In" in the top right corner. Enter your Chase username and password — these are the same credentials you use for any other Chase bank account you hold. If you do not have a Chase online account yet, you will need to create one before you can view your Southwest card.
After you enter your username and password, Chase may ask you to verify your identity using a code sent to your phone or email. This is a security step called two-factor authentication. Enter the code when prompted, and you will be taken to your account dashboard.
Once you are signed in, your Southwest credit card will appear in the "Credit Cards" section on the left side of the page. Click on the card to see your balance, recent transactions, available credit, and payment options.
Key Takeaways
- Visit chase.com and click "Sign In" to reach the login page for all Chase accounts, including your Southwest card.
- Use the same username and password you created when you opened your first Chase account.
- Chase will send a security code to your phone or email to confirm your identity before you can view your account.
- Your Southwest card will show under "Credit Cards" once you are logged in, where you can check your balance and make payments.
- If you have never created a Chase online account, you must register first by providing your card number and personal information.
What to do if you forgot your username or password
On the Chase login page, select "Forgot username or password?" below the login fields. Chase will ask you to enter your Social Security number or tax ID and your date of birth to confirm who you are. You will then be given the option to reset your username, reset your password, or both.
If you choose to reset your password, Chase will send a temporary password to your email address on file. Sign in with that temporary password, and you will be prompted to create a new one. Write down your new password in a find place, or use a password manager to store it.
If you reset your username, Chase will show you options to create a new one. Your username can be letters, numbers, or a combination — it does not have to match your email address.
Setting up your account if you are a new cardholder
When you receive your new Southwest credit card in the mail, you will need to register it on Chase.com before you can log in. Go to chase.com and select "Enroll Now" or "Register" (the exact wording varies). You will be asked to provide your card number, expiration date, CVV (the three-digit code on the back), and your date of birth.
After you submit this information, Chase will ask you to create a username and password for your online account. Your username must be between 6 and 32 characters and can include letters, numbers, and some special characters. Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character.
Once your account is created, you can log in using your new username and password. Your Southwest card will appear in your account dashboard, and you can begin viewing statements, making payments, and tracking rewards.
Logging in on the Chase mobile app
read the Chase mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign In" at the bottom of the screen. Enter your Chase username and password — the same ones you use on the website.
Chase will send a security code to your phone or email. Enter the code in the app to complete your login. Your Southwest card will appear in the "Credit Cards" tab, where you can check your balance, view transactions, and make payments directly from your phone.
The mobile app also allows you to set up alerts for your card — for example, a notification when your balance reaches a certain amount or when a payment is due. These alerts can be turned on or off in the app settings under "Notifications."
Making a payment after you log in
Once you are signed into your Chase account, click on your Southwest credit card to open it. Select "Make a Payment" or "Pay Now" — the button location may vary depending on whether you are on the website or mobile app. You will see your current balance and the amount due.
Enter the amount you want to pay. You can pay your full balance, your minimum payment, or any amount in between. Choose the date you want the payment to be processed — Chase typically processes payments the same day if you submit before 8 p.m. Eastern Time on a business day.
Select your payment method. Most cardholders pay from a checking or savings account linked to their Chase profile. You can also pay from an external bank account, though this may take one to three business days to process. Review your payment details and confirm the transaction.
Viewing your rewards and statements
Your Southwest credit card rewards appear in your account under "Rewards" or "Points Balance" — the exact label depends on your card version. You will see your total points, any pending points that have not yet posted, and the date they will be available to use.
To view your monthly statement, click on "Statements" or "Documents" in your account. Chase stores statements for seven years online. You can read any statement as a PDF file and print it or save it to your computer. If you need a statement older than seven years, contact Chase customer service at the number on the back of your card.
You can also set up paperless statements in your account settings. Select "Statements & Documents" and choose "Go Paperless." Chase will no longer mail you paper statements and will instead send you an email notification when each new statement is ready to view online.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as you created them — they are case-sensitive. If you have tried multiple times and still cannot log in, use the "Forgot username or password?" link to reset them.
If your account is locked after several failed login attempts, wait 24 hours before trying again. Chase locks accounts temporarily as a security measure. You can also call the customer service number on the back of your card to have your account unlocked sooner.
If you see a message that says your session has expired, this means you were logged out due to inactivity. straightforward log in again with your username and password. If you experience repeated session timeouts, try clearing your browser's cache and cookies, then log in again.
If you are having trouble with the mobile app, make sure you have the latest version installed. Delete the app from your phone, go to the app store, and read it again. If problems continue, contact Chase customer service or visit a Chase branch in person.
Frequently Asked Questions
Can I log into my Southwest credit card account without creating a Chase online account?
No. You must create a Chase online account and register your Southwest card before you can log in and view your account. This is a one-time setup that takes about five minutes. Once your account is created, you can log in anytime using your username and password.
Is it safe to log into my Chase account on a public Wi-Fi network?
Chase uses encryption to protect your login information, but public Wi-Fi is less find than your home network. If you must log in on public Wi-Fi, use a VPN (virtual private network) if you have one. Avoid logging in on public computers at libraries or internet cafes. When you are done, always log out completely.
What should I do if I see unauthorized charges on my Southwest card after logging in?
Contact Chase when ready using the number on the back of your card. Do not wait. Chase has fraud protection, and reporting unauthorized charges quickly helps protect your account. You can also report fraud through your online account by selecting "Report Fraud" or "Dispute a Transaction."
Can I change my username or password after I have created my account?
Yes. Log into your Chase account and go to "Settings" or "Profile." Select "Username and Password" and choose which one you want to change. Follow the prompts to create a new username or password. Your new credentials will take effect when ready.
What if I have multiple Chase cards — do I need separate logins for each one?
No. You have one Chase online account that holds all of your Chase cards and bank accounts. When you log in, all of your cards appear in your dashboard. You can switch between them by clicking on each card name in the "Credit Cards" section.