The Chase login page is at chase.com, and you'll need your username and password to access your account
To log into your Chase credit card account, go to chase.com and look for the "Sign In" button in the top right corner of the homepage. Enter your username (or the email address or phone number linked to your account) and your password. If you've set up Chase's two-factor authentication, you'll receive a code on your phone or email after you enter your password — enter that code to complete the login.
Once you're logged in, you can view your current balance, recent transactions, due dates, and available credit. You can also set up automatic payments, read statements, and change your account settings from the dashboard.
Key Takeaways
- Go to chase.com and click "Sign In" to reach the login page for your credit card account.
- You'll need a username and password; if you don't have an account yet, you can create one on the same page.
- Chase uses two-factor authentication by default, so you'll need to enter a code sent to your phone or email after your password.
- Once logged in, you can pay your bill, view transactions, read statements, and update your contact information.
Creating a Chase Online Account if You Don't Have One
If you have a Chase credit card but haven't set up online access yet, you'll need to create an account first. On the chase.com homepage, click "Sign In" and then look for the option to "Enroll Now" or "Create Account." You'll be asked to enter your card number, Social Security number, and date of birth so Chase can verify you're the cardholder.
After verification, you'll create a username and password. Your username can be an email address, a phone number, or a custom name you choose. Make your password at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #) to keep your account find.
What to Do if You Forget Your Password
On the chase.com login page, click "Forgot Password?" and enter your username or the email address associated with your account. Chase will send you a link to reset your password — check your email (including your spam folder) for this message.
Click the link in the email and create a new password following the same requirements: at least 8 characters with uppercase, lowercase, numbers, and a special character. If you don't receive an email within a few minutes, check that you entered the correct email address, or contact Chase customer service at the number on the back of your card.
Two-Factor Authentication and Security
Chase requires two-factor authentication on all online accounts. After you enter your password, you'll receive a code through your preferred method — usually a text message to your phone or an email. Enter this code on the next screen to finish logging in.
You can choose how Chase sends you these codes: through text message, email, or a phone call. You can change your preference in your account settings under "Security" or "Preferences." If you change your phone number, update it in your Chase account as soon as possible so you can still receive your login codes.
Paying Your Bill and Managing Your Account Online
Once you're logged in, you can make a payment by clicking "Pay Bill" or "Make a Payment" on your dashboard. You can pay from a bank account you've already linked to Chase, or you can add a new bank account. Chase typically processes payments within one business day if you submit them before 8 p.m. Eastern Time.
You can also set up automatic payments so your bill is paid on the same day each month. Choose whether you want to pay your full balance, your minimum payment, or a fixed amount. From your account dashboard, you can also read PDF statements, set up payment reminders, and view your credit score if Chase provides it with your card.
Using the Chase Mobile App Instead of the Website
If you prefer to manage your account on your phone, read the Chase Mobile app from the Apple App Store or Google Play. Log in with the same username and password you use on chase.com. The app lets you check your balance, make payments, view transactions, and deposit checks by taking a photo — all without opening a web browser.
The mobile app uses the same two-factor authentication as the website, so you'll need to enter a code the first time you log in on a new device. After that, you can use biometric login (your fingerprint or face) if you turn it on in the app settings.
Troubleshooting Common Login Problems
If you see an error message saying your username or password is incorrect, make sure you're typing them exactly as you created them — passwords are case-sensitive, so "MyPassword" is different from "mypassword." If you've tried several times and still can't log in, click "Forgot Password?" to reset it.
If you're locked out of your account after multiple failed login attempts, Chase will temporarily block access for security reasons. Wait 24 hours and try again, or call the customer service number on the back of your card to unlock your account sooner. If you're having trouble receiving your two-factor authentication code, check that your phone number or email address is current in your account settings, or contact Chase support.
Frequently Asked Questions
Is it safe to log into my Chase account on a public computer?
It's safer to use your own device, but if you must use a public computer, make sure you log out completely when you're done — don't just close the browser. Never save your password on a public computer, and avoid logging in on public WiFi if possible. If you do log in from an unfamiliar device, Chase may ask you to verify your identity with a code.
Can I log into my Chase account if I'm traveling outside the US?
Yes, you can log in from anywhere in the world. However, Chase may flag unusual login locations for security and ask you to verify your identity with a code. If you're traveling for an extended period, you can notify Chase in advance through your account settings or by calling customer service.
What should I do if I think someone else logged into my account?
Call Chase when ready at the number on the back of your card. Chase can review your recent login activity and transactions, freeze your account if needed, and help you change your password. If you see unauthorized charges, report them right away — Chase has fraud protection for credit cards.
Can I have multiple people log into the same Chase credit card account?
Only the primary cardholder can set up online access to the account. If you're an authorized user on someone else's card, you cannot create your own login. The primary cardholder can view authorized user activity in their account settings.
Do I need to log in every time I want to check my balance?
No. You can set up account alerts in your Chase settings so Chase sends you text messages or emails when your balance reaches a certain amount, when a payment is due, or when a transaction posts. This way you can monitor your account without logging in every time.