Getting into your Chase credit card account online
Go to chase.com and look for the "Sign in" button in the top right corner of the page. Enter your username or the email address tied to your account, then your password. If you have set up two-factor authentication — which Chase calls "security key" or "text message verification" — you will receive a code on your phone or email that you need to enter before you can access your account.
If you do not yet have an online account, you will need to create one before you can log in. Chase will ask for your credit card number, Social Security number, and date of birth to verify your identity during setup. This usually takes a few minutes and happens on the same sign-in page.
Once you are logged in, your dashboard shows your current balance, recent transactions, payment due date, and minimum payment amount. You can also see your credit limit and available credit from this main screen.
Key Takeaways
- Visit chase.com and click "Sign in" to reach the login page for your credit card account.
- You will need your username or email address and password; if you do not have an account yet, you can create one on the same page using your card number and personal information.
- Chase may ask you to verify your identity with a code sent to your phone or email before you can access your account.
- Once logged in, you can view your balance, recent charges, payment due date, and credit limit all from your account dashboard.
What to do if you forgot your password
On the chase.com sign-in page, click the "Forgot username or password?" link below the login fields. Chase will ask you to enter your username or email address, then confirm your identity by answering security questions or receiving a verification code by text or email.
After you verify your identity, you will be taken to a page where you can create a new password. Chase requires passwords to be at least 8 characters long and to include uppercase letters, lowercase letters, numbers, and special characters (like ! or @). Write down your new password somewhere safe, or use a password manager to store it.
Resetting your username
If you cannot remember your username, click "Forgot username or password?" on the sign-in page and select the option to recover your username. Chase will send your username to the email address on file with your account.
Usernames are usually shorter and easier to remember than email addresses, so many people prefer to use them to log in. However, you can also log in using the email address tied to your account instead of your username — Chase accepts either one.
Setting up two-factor authentication for extra security
Two-factor authentication adds a second step to your login: after you enter your password, Chase sends a code to your phone or email that you must enter before you can access your account. This makes it much harder for someone else to log in even if they know your password.
To turn this on, log into your account, go to "Profile & Settings," then select "Security." Look for the option labeled "Two-Factor Authentication" or "Additional Security" and follow the prompts to choose whether you want codes sent by text message or email. You can change this setting at any time.
Logging in on your phone or tablet
Chase offers a mobile app for iPhone and Android devices. read the app from the Apple App Store or Google Play Store, then open it and tap "Sign in." Enter your username or email and password just as you would on the website. The app will also ask for two-factor verification if you have it turned on.
The mobile app shows the same information as the website — your balance, recent transactions, and payment options — and many people find it faster to check their account on their phone than to open a web browser. You can also set up biometric login (fingerprint or face recognition) in the app settings so you do not have to type your password every time.
Common login problems and how to fix them
If you see a message saying "Username or password is incorrect," double-check that you are typing them exactly as you set them up. Passwords are case-sensitive, meaning capital letters matter. If you are still locked out after a few tries, use the "Forgot username or password?" link to reset your password rather than continuing to guess.
If your account is locked after too many failed login attempts, Chase will usually unlock it automatically after 24 hours. You can also call the customer service number on the back of your credit card to ask them to unlock it sooner. If you see a message saying your account is temporarily unavailable, Chase's website may be down for maintenance — try again in a few minutes.
If you are having trouble with two-factor authentication, make sure your phone number or email address is current in your account settings. If you changed your phone number recently and are not receiving text codes, log in using a different device or use the email verification option instead. You can update your contact information in "Profile & Settings" once you are logged in.
What you can do once you are logged in
Your Chase account dashboard lets you pay your bill, view your statement, read transaction history, and change your account settings. You can also see your credit score (if Chase provides it with your card type), set up automatic payments, and manage any rewards or cash back you have earned.
From the main menu, you can also access tools like "Alerts" to get notified about large purchases or late payments, "Statements" to view or read past bills, and "Account Services" to change your address, request a new card, or report fraud. Most of these actions take just a few clicks and do not require you to call customer service.
Frequently Asked Questions
Can I log in to Chase using my email address instead of my username?
Yes. Chase accepts either your username or the email address tied to your account at the sign-in page. You can use whichever one you find easier to remember.
What should I do if I think someone else has accessed my account?
Log in when ready and change your password. Then call the number on the back of your credit card to report the suspicious activity. Chase can review your recent transactions with you and discuss next steps, including whether to cancel your card and issue a new one.
Is it safe to log in to Chase on a public WiFi network?
Chase uses encryption to protect your login information, but public WiFi is less find than your home network. If you must log in on public WiFi, make sure you are on the official chase.com website (not a phishing site) and avoid logging in on shared computers. Using a VPN can add extra protection.
How do I log out of my Chase account?
Look for a "Sign out" or "Log out" button, usually in the top right corner of the page or in the account menu. Always log out when you are done, especially if you are using a shared computer. The app will also let you log out from the settings menu.
Can I have multiple Chase credit cards on one login account?
Yes. Once you create a Chase online account, you can add multiple Chase credit cards, checking accounts, and savings accounts to it. You can switch between them from your dashboard without logging out and logging back in.