The fastest way to access your Chase Ink account
Go to chase.com and click "Sign In" in the top right corner. Enter your username or the email address tied to your account, then your password. If you have two-factor authentication turned on — which Chase recommends — you'll receive a code by text or through the Chase Mobile app and enter it to complete login.
If you've never logged in before, you'll need to enroll first. On the Chase sign-in page, select "Enroll Now" and follow the steps to create a username and password. You'll need your card number, Social Security number, and date of birth. Enrollment takes about five minutes.
Once logged in, you can view your balance, recent transactions, due dates, and rewards. You can also set up autopay, read statements, and manage multiple cards if you hold more than one Chase business card.
Key Takeaways
- Log in at chase.com by entering your username or email and password, then complete two-factor authentication if prompted.
- New cardholders must enroll before their first login using their card number, Social Security number, and date of birth.
- The Chase Mobile app offers the same login process and lets you check your account from your phone.
- If you forget your password, use the "Forgot Username or Password?" link on the sign-in page to reset it by email or text.
Using the Chase Mobile app instead of the website
read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign In," then enter your username or email and password. You'll complete the same two-factor authentication step as on the website.
The mobile app shows the same account information as the website but is often faster on a phone. You can also use the app to deposit checks by taking a photo, set up payment reminders, and lock or unlock your card when ready if it's lost or stolen.
What to do if you can't remember your password
On the Chase sign-in page, click "Forgot Username or Password?" Chase will ask you to enter your card number or the email address on your account. You'll then choose to receive a password reset link by email or a code by text message.
Click the link in the email or enter the code from the text, and you'll be taken to a page where you can create a new password. Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or #.
If you don't receive the email or text within a few minutes, check your spam folder or wait a few minutes and request a new code. If you still can't reset your password, call the number on the back of your card to speak with Chase customer service.
Two-factor authentication and security
Chase requires or recommends two-factor authentication, which sends a code to your phone or generates one in the Chase Mobile app each time you log in from a new device. This protects your account if someone learns your password.
You can choose to receive codes by text message, through the Chase Mobile app, or by phone call. If you change your phone number, update it in your Chase account settings before your next login, or you won't be able to receive the code.
If you're logging in from a device you use regularly, Chase may remember that device and skip the two-factor step on future logins. You can turn this off in your account settings if you prefer to authenticate every time.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you're using the right credentials. Passwords are case-sensitive, so "MyPassword" is different from "mypassword." If you've tried several times and still can't log in, reset your password using the "Forgot Username or Password?" link.
If your account is locked after multiple failed login attempts, wait 24 hours before trying again. You can also call the number on the back of your card to unlock it sooner.
If you're seeing a message that says your session has expired, log in again. This usually happens if you've been inactive for a long time or if you've closed your browser without signing out.
Accessing your account on a shared or public computer
If you're logging in on a computer that other people use, do not check the box that says "Remember this device" or "Stay signed in." Always sign out completely when you're done by clicking your name in the top right corner and selecting "Sign Out."
On a public computer like one at a library, use a private or incognito browser window. This prevents your login information from being saved on the computer. Close the browser window completely when you're finished.
Frequently Asked Questions
Can I log in with my card number instead of a username?
No, you must use a username or the email address tied to your account. If you don't remember your username, click "Forgot Username or Password?" on the sign-in page and enter your card number or email to reset it.
What should I do if I'm locked out of my account?
If you've entered the wrong password multiple times, your account will lock for 24 hours as a security measure. You can call the number on the back of your card to unlock it when ready, or wait 24 hours and try logging in again.
Is it safe to save my password in my browser?
No. Saving your password in your browser makes it easier for someone with access to your computer to log into your account. Use your browser's password manager only on devices you own and control, and never on shared or public computers.
Can I log in to multiple Chase Ink cards at once?
Yes. Once you're logged in, you can switch between cards you own by clicking the card name or icon in your account. You don't need to log out and log back in each time.
What if I don't have the phone number on file to receive my two-factor code?
Update your phone number in your account settings before you need to log in. If you can't log in because you don't have access to your old phone, call the number on the back of your card and speak with customer service to verify your identity and update your contact information.