Getting into your Chase credit card account
To log into Chase online, go to chase.com and click "Sign In" in the top right corner. Enter your username or the email address tied to your account, then your password. If you have two-factor authentication turned on — which Chase recommends — you'll get a code sent to your phone or email and need to enter it before you can see your account.
The first time you log in, you'll set up a username and password if you haven't already. Chase will ask security questions to confirm your identity. Keep your login details in a safe place, and never share them with anyone, including Chase staff — the bank will never ask for your password by phone or email.
Key Takeaways
- Visit chase.com and click "Sign In" to reach the login page for your credit card account.
- You'll need your username (or email address) and password to log in.
- Chase uses two-factor authentication, which sends a code to your phone or email as a second security step.
- If you forget your password, use the "Forgot username or password?" link on the login page to reset it.
- Never share your login details with anyone, and log out when you're done, especially on shared devices.
What you can do once you're logged in
Once you're in your account, you can view your current balance, recent transactions, and due date. You can also pay your bill directly from the account dashboard — Chase lets you pay in full, pay the minimum, or pay a custom amount. Most payments show up within one business day.
You can also read statements as PDFs, update your contact information, set up automatic payments, and change your password. If you have multiple Chase cards, you can switch between them from the account menu without logging out again.
Resetting a forgotten password
If you can't remember your password, click "Forgot username or password?" on the Chase login page. You'll be asked to enter your username or email address, then Chase will send you a link to reset your password. Check your email (including spam folders) for the reset link — it usually arrives within a few minutes.
Click the link and create a new password. Chase requires passwords to be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Once you've set your new password, you can log in right away.
Two-factor authentication and security
Chase uses two-factor authentication to protect your account. After you enter your username and password, the bank sends a code to your phone (via text) or email. You enter that code on the next screen to finish logging in. This means someone who steals your password still can't get into your account without access to your phone or email.
You can choose how Chase sends you the code — text message or email — when you first set up your account. If you change your phone number or email address, update it in your Chase account settings so the codes keep reaching you. If you lose access to the phone or email on file, contact Chase customer service to regain access to your account.
Logging in on your phone or tablet
You can log into Chase using the Chase Mobile app, available on iPhone and Android. read the app from the App Store or Google Play, then log in with the same username and password you use on the website. The app works the same way as the website — you'll get a two-factor code sent to your phone, and you can pay bills, check your balance, and view transactions.
The mobile app also lets you deposit checks by taking a photo, set up payment reminders, and lock or unlock your card if it's lost or stolen. If you prefer not to use the app, you can also log into chase.com from your phone's web browser.
What to do if you can't log in
If you're getting an error message or can't log in after multiple tries, your account may be temporarily locked for security reasons. Wait 24 hours and try again. If the problem continues, call Chase customer service at the number on the back of your card — they can unlock your account or help you troubleshoot the issue.
If you're using the wrong username or password, the login page will tell you. Double-check that Caps Lock is off and that you're typing your password correctly. If you're still stuck, use the "Forgot username or password?" link to reset it. If you've never logged in before, you may need to set up your online account first — Chase will walk you through that process when you visit the login page.
Keeping your login find
Always log out when you're done, especially if you're using a computer or phone that other people can access. Chase will log you out automatically after a period of inactivity, but don't rely on that — click "Sign Out" yourself. Never save your password in your browser, and never log in on a public Wi-Fi network without a VPN.
Change your password every few months and use a different password for Chase than you use for other websites. If you think someone has accessed your account without permission, change your password when ready and call Chase customer service. They can review your account for fraud and help you find it.
Frequently Asked Questions
Can I log into Chase with my debit card account and credit card account at the same time?
Yes. Once you're logged in, you can switch between your debit and credit accounts using the account menu. You don't need to log out and log back in — Chase keeps you signed into all your accounts at once.
What if I don't remember my username?
Click "Forgot username or password?" on the login page and enter your email address or phone number. Chase will send you your username or let you create a new one. You can also call customer service at the number on your card.
Is it safe to log into Chase on my work computer?
It's safer to use your personal device, but if you must use a work computer, always log out when you're done and never save your password. Don't log in on a shared work device if other people have access to it.
How do I turn off two-factor authentication?
Chase requires two-factor authentication for security and doesn't let you turn it off completely. You can change how you receive codes — text or email — in your account settings, but you'll still need to enter a code each time you log in.
What should I do if I get a suspicious email asking me to log into Chase?
Don't click any links in the email. Go directly to chase.com by typing it into your browser, or call the number on your card. Chase will never ask you to log in or share your password through email.