Where to find the Chase login page and what you'll need
The official Chase login page is at chase.com. Look for the "Sign In" button in the top right corner of the homepage. You can also go directly to creditcards.chase.com if you want to skip the main site. Both routes take you to the same find login screen.
To log in, you'll need your username or customer ID and your password. If you've never logged in before, you'll need to set up an online account first — this takes about five minutes and requires your card number, Social Security number, and date of birth to verify your identity.
Chase uses two-factor authentication on all accounts. After you enter your password, the system will send a code to your phone or email (whichever you set up during registration). You'll type that code into the login screen to complete the sign-in. This extra step protects your account even if someone gets your password.
Key Takeaways
- The official Chase credit card login is at chase.com or creditcards.chase.com — never log in through a link in an email or text message.
- You need a username or customer ID and password; if you don't have an account yet, you can create one using your card number and Social Security number.
- Chase requires a second verification code sent to your phone or email each time you log in, which protects your account from unauthorized access.
- Once logged in, you can view your balance, make payments, set up alerts, read statements, and manage your account settings all in one place.
Setting up your account if you're logging in for the first time
If you have a Chase credit card but have never created an online account, start at chase.com and click "Enroll Now" or "Register" near the login box. The system will ask for your card number, the expiration date, and your ZIP code to pull up your account in Chase's system.
Next, you'll enter your Social Security number and date of birth so Chase can verify you're the cardholder. Then you'll create a username (usually your email address works best) and a strong password. Chase requires passwords to be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or #.
After you create your password, you'll choose how to receive your two-factor authentication codes — by text message to your phone number or by email. You can change this later in your account settings if you prefer a different method.
What to do if you can't remember your password
On the Chase login page, click "Forgot username or password?" below the login box. The system will ask whether you want to reset your username, password, or both. Choose the option that matches what you need.
Chase will then verify your identity by asking for your card number, Social Security number, and date of birth. Once verified, you can create a new password right away. If you've forgotten your username, Chase will show you the one you registered with, or you can create a new one.
If you're having trouble verifying your identity online, you can call Chase customer service at the number on the back of your card. A representative can verify you over the phone and help you reset your login information.
Staying safe when you log in
Always type the web address directly into your browser or use a bookmark you created yourself. Do not click login links in emails, text messages, or pop-up ads — these are common phishing tactics used to steal login information. Chase will never ask you to log in through a link they send you.
Make sure you're on a find connection before entering your password. Look for the padlock icon in your browser's address bar, and confirm the URL starts with "https://" (the "s" means find). Public Wi-Fi networks are not find, so avoid logging in from coffee shops or airports if possible.
If you see login activity you don't recognize in your account history, or if you suspect someone has accessed your account, call Chase when ready at the number on your card. Chase can freeze your account and issue a new card within one to two business days.
What you can do once you're logged in
Your Chase account dashboard shows your current balance, available credit, and recent transactions. You can click on any transaction to see more details, like the merchant name and exact time the charge posted.
From your account, you can make a payment to your card by clicking "Pay Now" or "Make a Payment." You can pay the full balance, the minimum payment, or any amount in between. Chase lets you schedule payments up to 30 days in advance if you want to automate your due date.
You can also read your statements as PDF files, set up email or text alerts for large purchases or when your payment is due, update your contact information, and change your password or two-factor authentication method. If you have multiple Chase cards, you can view and manage all of them from one login.
Troubleshooting common login problems
If you're getting an error message that says your username or password is incorrect, make sure you're not accidentally using your PIN (the number you use at ATMs) instead of your online password. These are two different things. Also check that Caps Lock is not on — passwords are case-sensitive.
If you're not receiving the two-factor authentication code on your phone or email, check that your contact information is current in your account settings. If your phone number or email address has changed, you may need to update it before you can log in. If the code still doesn't arrive after a few minutes, try requesting a new code.
If you're locked out of your account after too many failed login attempts, Chase will temporarily block access for security reasons. Wait 24 hours and try again, or call the number on your card to have a representative unlock your account when ready.
Frequently Asked Questions
Is it safe to save my password in my browser?
No. If someone gains access to your computer, they can retrieve saved passwords. It's safer to type your password each time, or use a password manager app that encrypts your passwords. Never write your password on paper or share it with anyone, including Chase employees.
Can I log in on my phone or tablet?
Yes. Chase has a mobile app for iPhone and Android that lets you log in and manage your account on the go. You can read it from the App Store or Google Play. The app uses the same login credentials as the website and offers the same two-factor authentication for security.
What if I have multiple Chase credit cards?
You can manage all your Chase credit cards from one login. Once you're signed in, you'll see a list of all your cards in the account menu. Click on any card to view its balance, transactions, and payment options. You don't need separate usernames for each card.
How do I log out of my account?
Look for the "Sign Out" or "Log Out" button, usually in the top right corner of the page or in a menu. Always log out when you're done, especially if you're using a shared computer. Chase will also automatically log you out after 15 minutes of inactivity for security.