Log in to your Chase Southwest card through Chase.com or the mobile app
To access your Southwest credit card account, go to chase.com and enter your username and password in the login box at the top right of the page. If you have a Chase online account already, use those same credentials. If this is your first time logging in, you will need to set up a username and password before you can view your card details.
Alternatively, read the Chase Mobile app from your phone's app store, open it, and tap "Log In." Enter your username and password there. Both routes take you to the same account dashboard where you can see your Southwest card balance, recent transactions, and payment options.
Chase does not have a separate login portal just for Southwest cardholders. The Southwest card is managed through your main Chase account, alongside any other Chase products you hold.
Key Takeaways
- Log in at chase.com using your Chase username and password, or use the Chase Mobile app on your phone.
- If you do not have a Chase online account yet, you will need to create a username and password before your first login.
- Your Southwest credit card appears in your main Chase account dashboard, not in a separate Southwest portal.
- Once logged in, you can view your balance, pay your bill, track rewards points, and update your account settings.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it.
Set up your Chase online account if you do not have one yet
When you open a new Southwest credit card with Chase, you do not automatically get an online account. You have to create one yourself. Go to chase.com and look for a link that says "Enroll" or "New user?" Click it and enter your card number, Social Security number, and date of birth to verify your identity.
Chase will then ask you to create a username and password. Your username can be anything you choose — it does not have to be your real name. Make your password at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #) for security.
After you set your password, Chase may send a verification code to your email or phone. Enter that code to confirm your identity, and your account will be ready to use. This process usually takes a few minutes.
Reset your password if you are locked out
If you forget your password or cannot remember your username, go to chase.com and click "Forgot username or password?" below the login box. Chase will ask you to enter your card number or the email address associated with your account.
You will then receive a link or code by email or text message. Follow the instructions in that message to create a new password. Make sure your new password is different from old ones you have used and meets Chase's security requirements (8 characters minimum, with uppercase, lowercase, numbers, and a special character).
If you do not receive the reset email or text within a few minutes, check your spam folder. If you still cannot reset your password, call the number on the back of your Southwest credit card to speak with Chase customer service.
Use two-factor authentication to protect your account
Chase offers two-factor authentication, which adds an extra security layer to your account. When you turn this on, Chase sends a code to your phone or email every time you log in from a new device or browser. You have to enter that code before you can access your account.
To turn on two-factor authentication, log in to your Chase account, go to "Settings" or "Security," and look for an option called "Two-Factor Authentication" or "Additional Security." Choose whether you want codes sent by text message or email, and follow the prompts to set up it.
Two-factor authentication is optional, but it makes it much harder for someone else to access your account even if they know your password. Chase will remember devices you trust, so you will not have to enter a code every single time you log in from your home computer.
View your Southwest rewards points and card details after logging in
Once you are logged in to your Chase account, your Southwest credit card will appear on your dashboard. Click on the card to see your current balance, credit limit, available credit, and recent transactions. You can also see your rewards points balance — this shows how many points you have earned and how close you are to your next reward.
To see more details about your rewards, look for a section called "Rewards" or "Benefits" within your card view. This shows you how many points you have, what they are worth, and what you can redeem them for. You can also see any promotional offers tied to your card, such as bonus points for spending a certain amount in the first few months.
Your account dashboard also shows your payment due date, minimum payment, and the option to make a payment right away. You can set up automatic payments so your bill is paid on the same day each month.
Make a payment on your Southwest card through your Chase account
To pay your Southwest credit card bill, log in to your Chase account and click on your card. Look for a button that says "Make a Payment" or "Pay Now." Chase will ask you how much you want to pay — you can pay the full balance, the minimum payment, or any amount in between.
Choose your payment method. Most people pay from a checking or savings account linked to their Chase account. You can also pay by wire transfer or check, though these methods take longer. Chase will show you when your payment will arrive — usually within one to two business days if you pay from a linked bank account.
If you want to avoid having to remember to pay each month, you can set up automatic payments. Chase will deduct the amount you choose on your due date each month. You can change or cancel automatic payments anytime through your account settings.
Troubleshoot common login problems
If you see an error message saying "Username or password is incorrect," double-check that you are typing them in correctly. Passwords are case-sensitive, which means capital letters matter. If you are still stuck, use the "Forgot username or password?" link to reset your password.
If your account is locked after too many failed login attempts, wait 24 hours and try again. Chase locks accounts temporarily for security. If your account remains locked after 24 hours, call the number on the back of your Southwest card to speak with Chase.
If the Chase website or app is not loading, try clearing your browser's cache and cookies, or restart the app. If the problem continues, it may be a temporary outage on Chase's end. Check the Chase social media accounts or call customer service to confirm.
If you are having trouble seeing your Southwest card in your Chase account, make sure you are logged into the correct account. Some people have multiple Chase accounts by accident. If you think this is your situation, call Chase to merge your accounts.
Frequently Asked Questions
Do I need a separate login for my Southwest card?
No. Your Southwest credit card is managed through your main Chase account at chase.com. You use the same username and password for all your Chase products, including checking accounts, savings accounts, and other credit cards.
Can I log in to my Southwest card through the Southwest Airlines website?
No. Southwest Airlines does not host a login portal for Chase credit cards. You must log in through Chase at chase.com or the Chase Mobile app. Once you are logged in, you can see your card balance and rewards points.
What should I do if I think someone else has accessed my account?
Call the number on the back of your Southwest credit card right away. Chase can freeze your account, review recent transactions, and help you dispute any charges you did not make. Change your password as soon as possible and turn on two-factor authentication if you have not already.
Can I log in on a public computer safely?
It is safer to log in on your own device at home. If you must use a public computer, make sure you log out completely when you are done, and do not save your password. Clear your browser history before you leave. Consider using two-factor authentication for extra protection.
How do I update my email address or phone number in my Chase account?
Log in to your Chase account, go to "Settings" or "Profile," and look for "Contact Information" or "Personal Details." You can update your email and phone number there. Chase may send a verification code to confirm the change.