The fastest way to sign in to Chase online banking
Go to chase.com and look for the "Sign In" button in the top right corner of the homepage. Enter your username or the email address tied to your account, then your password. If you have set up Chase's two-factor authentication — which sends a code to your phone or email — you will need to enter that code before you can access your account.
If you do not remember your username, Chase lets you sign in with the email address associated with your account instead. Both work the same way. Once you are signed in, you can view your credit card balance, recent transactions, due dates, and available credit from your dashboard.
Chase also offers a mobile app for iPhone and Android. You can read it from the App Store or Google Play, then sign in with the same username and password you use on the website. Many people find the app faster for checking balances or making payments on the go.
Key Takeaways
- Sign in at chase.com using your username or email address and password — both work equally well.
- Chase requires a second verification step if you have turned on two-factor authentication, which adds security to your account.
- The Chase mobile app uses the same login credentials as the website and works on both iPhone and Android devices.
- If you forget your password, use the "Forgot password?" link on the sign-in page to reset it through your email address.
- You can view your balance, payment due date, and transaction history when ready after signing in.
What to do if you cannot remember your password
Click the "Forgot password?" link below the sign-in box on chase.com. Chase will ask you to enter your username or email address, then send a password reset link to the email on file. Check your inbox and spam folder — the email usually arrives within a few minutes.
Click the link in the email and create a new password. Chase requires passwords to be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or @. Once you have set your new password, you can sign back in right away.
Setting up two-factor authentication for your account
Two-factor authentication adds a second security layer by requiring a code in addition to your password. After you sign in with your username and password, Chase sends a temporary code to your phone (via text) or email. You enter that code to finish signing in.
To turn this on, sign into your account, go to Settings, and look for "Security" or "Two-Factor Authentication." Chase will walk you through choosing whether to receive codes by text message or email. You can change this setting anytime, and you can also set up backup codes in case you lose access to your phone or email.
Signing in from a new device or browser
The first time you sign in from a new computer, phone, or web browser, Chase may ask you to verify your identity. This is a security measure to prevent unauthorized access. You might be asked to answer security questions, confirm a recent transaction, or enter a code sent to your phone or email.
Once you have verified the device, Chase will remember it and you will not have to verify again the next time you sign in from that same device — unless you clear your browser's cookies or sign out completely. If you are using a shared or public computer, do not choose "remember this device."
Troubleshooting common sign-in problems
If you see an error message saying your username or password is incorrect, make sure you are typing them exactly as they are — passwords are case-sensitive, meaning capital letters matter. If you have recently changed your password, use the new one, not the old one.
If your account is locked after too many failed sign-in attempts, Chase will temporarily block access for security reasons. Wait 24 hours, then try again. If the problem continues, contact Chase customer service at the number on the back of your credit card. They can unlock your account and help you regain access.
If you see a message that your account is not found, double-check that you are using the correct email address or username. Some people have multiple Chase accounts under different email addresses. If you are still stuck, Chase customer service can look up your account by your name and card number.
Accessing your account on the Chase mobile app
read the Chase Mobile app from the App Store (iPhone) or Google Play (Android). Open the app and tap "Sign In." Enter your username or email address and password — the same ones you use on chase.com. If you have two-factor authentication turned on, you will need to enter the verification code the app sends to your phone.
The mobile app shows the same information as the website: your balance, recent charges, due date, and available credit. You can also make payments, transfer money between accounts, and deposit checks by taking a photo of the front and back. Many features are faster on the app than on the website because it is built specifically for phones.
What you can do after you sign in
Once you are signed in, you can view your current balance and credit limit, see all transactions from the past several months, set up automatic payments, change your billing address, read statements, and report unauthorized charges. You can also view your credit score if Chase offers it with your card type, and you can manage multiple cards if you have more than one Chase credit card.
You can also set up alerts to notify you when your balance reaches a certain amount, when a payment is due, or when a large charge is made to your account. These alerts can come by email or text message, depending on your preference.
Frequently Asked Questions
Can I sign in with my debit card or checking account password?
No. Your credit card password is separate from any password you use for a Chase checking or savings account. If you have both, you will need to use the correct password for each one. If you have forgotten which password goes with which account, use the "Forgot password?" link to reset it.
What should I do if I think someone else signed into my account?
Sign in when ready and change your password. Then contact Chase customer service at the number on the back of your card to report the unauthorized access. Chase can review your recent transactions and dispute any charges you did not make. They may also temporarily freeze your card to prevent further unauthorized use.
Is it safe to sign in on my phone or a public computer?
Signing in on your own phone is safe. On a public computer at a library or internet café, sign in only if necessary, and always sign out completely when you are done — do not choose "remember this device." Clear your browser history afterward. Better yet, use your own device whenever possible.
Can I sign in if I have not activated my card yet?
You can sign in to your account, but you cannot use the card for purchases until you have activated it. Chase usually sends set up instructions with your new card or you can set up it through your online account by confirming the card number and expiration date.
What if I am locked out of my account?
If you have entered your password incorrectly multiple times, Chase locks your account for 24 hours as a security measure. Wait a full day, then try signing in again. If you remain locked out, call Chase customer service using the number on the back of your card — they can unlock it when ready.