Sign in to your Chase Southwest card through Chase.com or the mobile app
You log into your Chase Southwest credit card the same way you log into any other Chase card account — through Chase's main website or their mobile app. There is no separate Southwest login portal. Whether you hold a Southwest Rapid Rewards card, a Southwest Priority card, or another co-branded Southwest card issued by Chase, your username and password work across all your Chase accounts in one place.
The login process takes about 30 seconds once you have your username and password ready. If you have never logged in before, you will need to set up your Chase online account first, which requires your card number and some personal information to verify your identity.
Key Takeaways
- Chase Southwest cards log in through Chase.com or the Chase mobile app, not through a Southwest-branded portal.
- You need a Chase username and password, which you create during your first login if you do not already have one.
- After logging in, you can view your balance, make payments, set up autopay, and access your rewards balance in one account.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it by email or phone.
Steps to log in on a computer
Go to chase.com and look for the "Sign in" button in the top right corner of the page. Click it, then enter your Chase username (or the email address associated with your account) and your password. Click "Sign in" again.
If you have multiple Chase accounts, you will see them all listed after you sign in. Click on your Southwest card to view that account's details, balance, and transactions. You can switch between accounts by clicking the card name or account number at the top of the page.
If this is your first time logging in, you will not yet have a username and password. Instead, enter your 16-digit card number and the last four digits of your Social Security number. Chase will send you a one-time code by email or text message. Enter that code, then create a username and password for future logins.
Steps to log in on the Chase mobile app
read the Chase Mobile app from the Apple App Store or Google Play Store if you do not already have it. Open the app and tap "Sign in" at the bottom of the screen. Enter your Chase username (or email) and password, then tap "Sign in."
The first time you log in on the app, you may be asked to set up biometric login — fingerprint or face recognition. This step is optional but makes future logins faster. After you set it up, you can open the app and use your fingerprint or face instead of typing your password each time.
Once you are signed in, tap the card icon at the bottom to see all your Chase accounts. Tap your Southwest card to view your balance, recent transactions, and available credit. You can make payments, view your rewards balance, and manage your account settings from this screen.
What to do if you do not remember your username or password
On the Chase login page at chase.com, click the link that says "Forgot username or password?" You will be asked to enter your card number and the last four digits of your Social Security number. Chase will verify your identity and send you a password reset link by email or a one-time code by text message.
Click the link in the email or enter the code on the screen, then create a new password. Make sure your new password is at least 8 characters long and includes at least one number and one uppercase letter. After you reset your password, you can log in when ready using your new credentials.
If you do not receive the email or text message within a few minutes, check your spam folder or make sure the phone number and email address on file with Chase are current. You can update this information by calling Chase customer service at the number on the back of your card.
Viewing your Southwest Rapid Rewards balance after login
Once you are logged into your Chase account, your Southwest Rapid Rewards points balance appears on your account dashboard. Look for a section labeled "Rewards" or "Points Balance" — the exact location depends on whether you are using the website or the app, but it is always visible on the main account page.
Click or tap on the rewards section to see a detailed breakdown of your points, including how many points you have earned in the current statement period and how many you have redeemed. You can also see your points expiration date if your card has one (most Southwest cards do not expire points, but some older cards may).
From this screen, you can also link your Southwest Airlines frequent flyer account to your Chase card if you have not already done so. This step ensures that points you earn on your card are automatically added to your Southwest account, where you can redeem them for flights.
Making a payment after you log in
After you sign in, look for a "Make a Payment" button or link on your account page. Click it and enter the amount you want to pay. You can pay your full balance, the minimum payment, or any amount in between. Choose whether to pay from a checking account, savings account, or another bank account you have set up with Chase.
Select your payment date — you can pay when ready or schedule a payment for a future date. Chase will show you the expected arrival date based on when you schedule it. Review the payment details and click "Confirm" to complete the transaction.
If you want to avoid logging in each month, you can set up autopay from the same payment screen. Choose whether to pay your full balance, minimum payment, or a fixed amount each month, and select the date you want the payment to come out. Autopay continues until you turn it off.
Troubleshooting common login problems
If you see an error message that says "Username or password is incorrect," make sure you are typing your credentials exactly as you created them. Passwords are case-sensitive, so "MyPassword" is different from "mypassword." If you are still stuck, use the "Forgot username or password?" link to reset your password.
If your account is locked after multiple failed login attempts, wait 24 hours before trying again. Chase locks accounts temporarily as a security measure. You can also call the customer service number on the back of your card to unlock your account when ready without waiting.
If you are having trouble on the mobile app, try logging out completely, closing the app, and opening it again. Make sure you have the latest version of the Chase app installed — outdated versions sometimes have login issues. You can also try logging in on a computer instead to see if the problem is specific to the app.
Frequently Asked Questions
Is there a separate Southwest login for my Chase card?
No. Chase Southwest cards are managed through Chase.com and the Chase Mobile app only. Southwest Airlines has its own website and app for booking flights and managing your frequent flyer account, but your credit card account is not there. Your card login is always through Chase.
Can I see my Southwest flight bookings when I log into my Chase card?
No. Your Chase card account shows your credit card balance, transactions, and rewards points. Your flight reservations and boarding passes are in your Southwest Airlines account, which you access separately at southwest.com or the Southwest app. The two accounts are linked for points earning, but not for viewing reservations.
What if I have both a Chase account and a Southwest Airlines account?
You have three separate logins: one for your Chase card account, one for your Southwest Airlines frequent flyer account, and possibly one for other Chase products if you have them. After you log into your Chase card account, you can link it to your Southwest Airlines account so points transfer automatically. This linking happens in your Chase account settings, not in Southwest's system.
Can I log in to my Chase Southwest card on a shared computer?
Yes, but use caution. After you finish, click "Sign out" or "Log out" to end your session. Do not just close the browser window — that may leave your account accessible to the next person who uses the computer. On a shared device, avoid checking the "Remember me" or "Stay signed in" option, as this keeps your login active longer.
Why does Chase ask for a one-time code when I log in?
Chase sends a one-time code as an extra security step, especially if you are logging in from a new device or location. This protects your account from unauthorized access. Enter the code you receive by text or email to complete your login. If you do not receive it, check that your phone number and email are current in your Chase account settings.