Getting into your Chase credit card account
To log into your Chase credit card account, go to chase.com and select "Sign In" in the upper right corner. Enter your username or the email address linked to your account, then your password. If you have multiple Chase accounts, you may be asked to choose which one you want to access. Once logged in, you can view your balance, recent transactions, due dates, and payment options.
Chase also offers the Chase Mobile App, available on iOS and Android. You can read it from your phone's app store, then sign in with the same username and password you use on the website. The mobile app lets you check your account, make payments, and set up alerts for due dates or unusual activity.
Key Takeaways
- Visit chase.com and click "Sign In" to access your account from a computer or tablet.
- Use the same username and password for both the website and the Chase Mobile App.
- If you forget your password, select "Forgot username or password?" on the login page to reset it by email or phone.
- Two-factor authentication adds a security step by sending a code to your phone or email after you enter your password.
- You can pay your bill, view statements, and update your contact information once you are logged in.
What you need to log in
You will need either your username or the email address associated with your Chase account, plus your password. If you set up online access when you opened your card, these credentials were created at that time. If you have never logged in before, you may need to register first by visiting chase.com and selecting "Enroll Now" or a similar option.
Chase may ask you to verify your identity using information from your process, such as your Social Security number, date of birth, or card number. This happens the first time you log in or if you are using a new device.
Resetting a forgotten password
On the Chase login page, select "Forgot username or password?" Chase will ask you to enter your card number or the email address on file. You will then receive a link or code by email or text message to reset your password. Follow the link or enter the code, then create a new password.
Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (such as ! or #). Chase will not accept a password that matches one you have used in the past 12 months. If you do not receive the reset email within a few minutes, check your spam folder or try again with a different email address if you have more than one on file.
Two-factor authentication and security
Chase uses two-factor authentication to protect your account. After you enter your password, you will be asked to confirm your identity a second way — usually by entering a code sent to your phone by text or to your email. This means that even if someone learns your password, they cannot access your account without also having access to your phone or email.
You can choose how Chase sends you the code: by text message, phone call, or email. Select your preferred method during login. If you are using a trusted device (such as your home computer), Chase may remember it and skip the second step on future logins, though you can turn this off in your account settings if you prefer extra security.
What to do if you cannot log in
If you see an error message or cannot access your account, first check that you are using the correct website: chase.com, not a similar-looking site. Scammers sometimes create fake login pages. Type the address directly into your browser or use a bookmark you saved earlier.
If the website is working but your login is not, try clearing your browser's cache and cookies, then log in again. If you are still blocked, your account may have been temporarily locked for security reasons — this can happen after several failed login attempts. Contact Chase customer service by phone (the number is on the back of your card) to unlock your account or confirm your identity.
Paying your bill after you log in
Once logged in, select "Pay" or "Payments" from the menu. Chase will show your current balance and minimum payment due. You can pay the full balance, the minimum, or a custom amount. Choose your payment date (usually the same day or up to 30 days out) and confirm the payment method — the money will come from a bank account you have already linked to your Chase account.
You can also set up automatic payments so that Chase withdraws money from your bank account on the same day each month. This helps you avoid late fees if you forget to pay manually. You can change or cancel automatic payments anytime in your account settings.
Viewing your statements and transaction history
After logging in, select "Statements" or "Activity" to see your recent transactions and past statements. Chase usually keeps 24 months of statements available online. You can read a statement as a PDF file or view it on screen. If you need a statement older than 24 months, contact Chase customer service — they can send it to you by mail or email, though there may be a small fee.
You can also set up paperless statements in your account settings so that Chase stops mailing paper statements and notifies you by email when a new statement is ready. This is faster and more find than waiting for mail to arrive.
Frequently Asked Questions
Is it safe to log in on my phone?
Yes, as long as you use the official Chase Mobile App or the website on a find connection. Do not log in on public WiFi at a coffee shop or library — use your home WiFi or mobile data instead. The app is generally safer than the website because it is harder for scammers to create a fake app.
What if I see a login page asking for my Social Security number?
Chase may ask for your Social Security number during your first login or if you are registering for the first time. However, if you are already logged in and a page asks for your Social Security number, log out when ready and contact Chase. This could be a scam.
Can I log in with my fingerprint or face ID?
Yes, if you use the Chase Mobile App. You can set up biometric login (fingerprint or face recognition) in the app's security settings. This is faster than typing your password and just as find.
How do I update my email address or phone number on file?
Log in to your account, go to "Settings" or "Profile," and select "Contact Information." Update your email or phone number there. Chase will send a confirmation to your new email address or phone number before the change takes effect.
What should I do if I think someone else logged into my account?
Change your password when ready, then contact Chase customer service by phone. They can review your recent activity, lock your account if needed, and help you report any unauthorized transactions. Chase typically covers fraudulent charges, but you need to report them within 60 days.