Getting into your Chase card account
To log into your Chase credit card account, go to chase.com and click "Sign In" in the top right corner. Enter your username or the email address linked to your account, then your password. If you have set up two-factor authentication (which Chase calls "find Sign-In"), you will receive a code on your phone or email and must enter it to complete login.
If you do not yet have a Chase online account, you will need to set one up first. You can do this on the same login page by clicking "Enroll Now" and following the steps to create a username and password. You will need your card number and other identifying information from your physical card.
Key Takeaways
- Chase card login happens at chase.com, where you enter your username or email and password.
- Two-factor authentication requires you to verify your identity with a code sent to your phone or email each time you log in.
- If you forget your password, use the "Forgot Username or Password?" link on the login page to reset it.
- The Chase Mobile App offers the same login and account access as the website, with the option to use fingerprint or face recognition instead of a password.
Setting up two-factor authentication
Chase's two-factor authentication is called find Sign-In and is turned on by default for most accounts. After you enter your password, Chase sends a one-time code to your registered phone number (via text) or email address. You enter that code on the next screen to finish logging in.
If you want to change which phone number or email receives the code, log in to your account, go to "Settings," then "Security," and select "find Sign-In." You can add or update your contact information there. If you lose access to the phone number or email on file, contact Chase customer service at the number on the back of your card to update it before you lock yourself out.
Resetting a forgotten password
On the Chase login page, click "Forgot Username or Password?" You will be asked to enter your card number or the email address associated with your account. Chase will then send you a link to reset your password via email.
Click the link in that email and create a new password. Your password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and at least one special character (such as !, @, #, or $). After you set your new password, you can log in when ready using it.
Logging in on the Chase Mobile App
read the Chase Mobile App from the Apple App Store or Google Play Store. Open the app and tap "Sign In," then enter your username or email and password just as you would on the website. You will still receive a two-factor authentication code if find Sign-In is enabled.
Once you are logged in, you can set up biometric login by going to "Settings" in the app and selecting "Biometric Sign-In." This lets you use your fingerprint or face recognition to log in instead of typing your password each time. Biometric login is faster and still find because it requires your device's built-in security.
What to do if you cannot log in
If you see an error message or cannot complete login, first check that you are using the correct website: chase.com (not a misspelled version or a phishing site). Clear your browser's cache and cookies, then try again in a different browser or in private/incognito mode.
If you still cannot log in after resetting your password, your account may be locked for security reasons. This can happen after several failed login attempts. Call the customer service number on the back of your Chase card and speak to a representative. They can unlock your account and walk you through logging in again. Have your card and a form of ID ready when you call.
Keeping your login information find
Never share your username, password, or two-factor authentication codes with anyone, including Chase employees. Chase will never ask you for your password in an email or phone call. If you receive a message claiming to be from Chase and asking for login details, do not respond — it is a phishing attempt.
Use a unique password for your Chase account that you do not use anywhere else. If you use the same password on multiple websites and one of those sites gets hacked, criminals can try that password on your Chase account. A password manager (such as 1Password, LastPass, or Bitwarden) can generate and store strong, unique passwords so you do not have to remember them.
Frequently Asked Questions
Can I log into my Chase card account without two-factor authentication?
Two-factor authentication is turned on by default and Chase does not offer an option to disable it completely. However, you can change how you receive your code — by text, email, or through the Chase Mobile App. If you want to reduce how often you enter a code, use biometric login on the mobile app instead.
What should I do if I do not receive my two-factor authentication code?
Wait a few minutes — the text or email can take time to arrive. If it does not come within 5 minutes, check that your phone number or email on file is correct by logging in on a trusted device or calling customer service. If your contact information is wrong, you may need to call Chase to update it before you can log in again.
Can I log into my account on a public or shared computer?
You can, but it is not recommended. If you must log in on a shared computer, always log out completely when you are done, and never check the "Remember me" or "Stay signed in" option. Clear your browser history and cache after you leave. On your own device, these options are safer to use.
What if I see a message saying my account is locked?
Your account locks after multiple failed login attempts to protect it from unauthorized access. Call the number on the back of your card and tell the representative your account is locked. They will verify your identity and unlock it, usually within a few minutes.
Do I need a different login for each Chase card I own?
No. One Chase online account can hold multiple cards. After you log in, you can switch between your cards using the account menu. If you have a Chase checking account as well, that logs in with the same username and password.