Getting into your CB2 credit card account online
The CB2 credit card is issued by Synchrony Bank, and you log in through Synchrony's portal rather than through CB2's main website. Go to mysynchrony.com, enter your username and password, and you'll land in your account dashboard where you can view your balance, make payments, and read statements.
If you don't have a username yet, you'll need to create one the first time you log in. Synchrony will ask for your card number, Social Security number, and date of birth to verify your identity before setting up your account.
Once you're logged in, you can set up autopay, change your payment due date, view your credit limit, and see your transaction history. You can also enroll in paperless statements and set up payment reminders if you want them.
Key Takeaways
- Log in at mysynchrony.com, not through CB2's shopping website — Synchrony Bank handles the credit card account.
- Your first login requires your card number, Social Security number, and date of birth to create a username and password.
- Once logged in, you can pay your bill, set up autopay, read statements, and change your payment due date.
- If you forget your password, use the "Forgot Username or Password" link on the login page to reset it through email or text.
Setting up your account for the first time
When you first try to log in, the Synchrony site will ask you to register. Click "Register" on the login page and have your CB2 credit card in front of you. You'll enter your 16-digit card number, your full Social Security number, and your date of birth exactly as it appears on your card.
Synchrony will then send a verification code to the phone number or email address on file with your account. Enter that code to confirm your identity. After that, you'll create a username (usually your email address) and a password. Make your password at least 8 characters and include a mix of letters, numbers, and symbols — Synchrony requires this for security.
Once you've set your password, you're registered and can log in anytime. Save your username somewhere safe so you don't have to look it up later.
What to do if you can't remember your login information
If you forget your username or password, click "Forgot Username or Password" on the mysynchrony.com login page. Synchrony will ask you to enter your card number and date of birth, then send a reset link to your email or a code to your phone.
Click the link or enter the code, and you'll be taken to a page where you can create a new password. If you don't receive the email or text within a few minutes, check your spam folder or wait a few minutes and try again. If the problem persists, you can call Synchrony's customer service number on the back of your CB2 credit card.
Paying your bill through your online account
Once you're logged in, click "Make a Payment" or "Pay Now" — the exact wording varies slightly depending on which version of the site you're using. You can pay from a bank account (checking or savings) or with another debit card. Synchrony will ask for your routing number and account number if you're paying from a bank account.
You can schedule a payment for a future date or pay when ready. If you pay when ready from a bank account, the payment usually posts within one to two business days. Debit card payments often post the same day. There is no fee to pay online through your bank account.
If you want to stop worrying about remembering your due date, set up autopay while you're logged in. You can choose to pay your full statement balance, a fixed amount, or just the minimum payment each month.
Viewing your statements and transaction history
Your account dashboard shows your current balance, available credit, and recent transactions as soon as you log in. To see a full statement, click "Statements" or "Documents" — again, the exact label depends on which version of the site you're seeing. You can read statements as PDF files going back several months or sometimes longer.
If you want to go paperless, look for an option to enroll in electronic statements. Once you do, Synchrony will email you when your statement is ready instead of mailing a paper copy. You can still read and print any statement you need.
Changing your payment due date
If your current due date doesn't work with your paycheck schedule, you can move it. Log in, look for "Account Settings" or "Manage Account," and find the option to change your due date. Synchrony usually lets you pick any day between the 1st and the 28th of the month.
The change takes effect on your next statement. If you're close to your current due date, the change might not show up until the statement after that. You only need to change this once unless you want to move it again later.
Troubleshooting common login problems
If you're getting an error message when you try to log in, first check that you're on mysynchrony.com and not a different website. Scammers sometimes create fake login pages that look like the real thing. Type the address directly into your browser or bookmark the real site so you always go to the right place.
If your password isn't working and you're sure it's correct, try resetting it using the "Forgot Password" link. If you're still locked out after that, or if you're seeing a message that your account is temporarily unavailable, call the number on the back of your card. A representative can unlock your account or help you figure out what's wrong.
If you're using a public computer or a shared device, always log out completely when you're done. Don't check the "Remember me" box on a computer that other people use.
Frequently Asked Questions
Is mysynchrony.com the same as the CB2 website?
No. CB2 is the furniture and home goods store, and mysynchrony.com is where Synchrony Bank (the company that issued your credit card) hosts your account. You shop at CB2.com but manage your credit card at mysynchrony.com.
Can I log in on my phone?
Yes. Mysynchrony.com works on mobile browsers, and Synchrony also has a mobile app called "Synchrony Mobile" that you can read from the Apple App Store or Google Play. You log in with the same username and password.
What if I never received a card in the mail?
If you were approved for the card but haven't received it yet, you can still register and log in using your card number from your approval email. Once you log in, you can check the status of your card shipment under "Account Settings" or contact Synchrony customer service.
Can I change my password after I've created one?
Yes. Log in, go to "Account Settings" or "Security Settings," and look for the option to change your password. You'll need to enter your current password before creating a new one.
What should I do if I think someone else logged into my account?
Change your password when ready using the reset link, then call Synchrony at the number on your card to report the suspicious activity. Ask them to review your recent transactions and let you know if anything looks wrong. They can also help you find your account further.