Access your CareCredit account through the official website
To log into CareCredit, go to www.carecredit.com and look for the login box on the homepage. Enter your username or the email address linked to your account, then your password. If you have the CareCredit mobile app, you can also log in there using the same credentials.
CareCredit is a healthcare credit card issued by Synchrony Bank. Your account holds your card balance, payment history, and any promotional financing offers tied to your card. Logging in lets you check your balance, make payments, view statements, and manage your account settings from any device with internet access.
Key Takeaways
- Visit www.carecredit.com and enter your username or email address and password to log in.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
- You can also log in through the CareCredit mobile app, available on iOS and Android devices.
- Once logged in, you can pay your bill, view your balance, read statements, and update your contact information.
What to do if you forgot your password
Click the "Forgot Password" link below the login fields on the CareCredit homepage. You will be asked to enter the email address or username associated with your account. CareCredit will send a password reset link to your email.
Open the email from CareCredit and click the reset link. You will be taken to a page where you can create a new password. Make sure your new password is at least 8 characters long and includes uppercase letters, lowercase letters, and numbers. After you save your new password, you can log in with it right away.
Using the CareCredit mobile app to log in
read the CareCredit app from the Apple App Store or Google Play Store. Open the app and tap the login option. Enter your username or email address and password, just as you would on the website.
The mobile app offers the same core features as the website: checking your balance, making payments, viewing your statement, and updating your account details. Many cardholders find the app faster for quick balance checks or one-time payments. You can also set up push notifications to remind you of your payment due date.
Steps to make a payment after logging in
Once you are logged into your account, look for the "Make a Payment" or "Pay Now" button. This is usually on your account dashboard or in the main menu. Select the amount you want to pay — you can pay your full balance, the minimum payment, or a custom amount.
Choose your payment method. Most accounts let you pay from a checking or savings account using your routing and account numbers, or from a debit card. Enter the payment details and confirm the transaction. CareCredit will show you a confirmation number and tell you when the payment will post to your account, usually within one to two business days.
Finding your statements and transaction history
After logging in, navigate to the "Statements" or "Documents" section of your account. You will see a list of your monthly statements, usually going back several years. Click on any statement to view it online or read it as a PDF.
You can also view your recent transactions without downloading a full statement. Look for "Transaction History" or "Account Activity" in your account menu. This shows every charge, payment, and credit applied to your card, usually updated daily. This is useful if you need to check a recent purchase or confirm a payment went through.
Updating your account information and settings
Log in and go to "Account Settings" or "Profile" to change your contact details. You can update your mailing address, email address, and phone number from this section. If you move or change your phone number, updating this information makes sure CareCredit can reach you about your account.
In your settings, you can also manage communication preferences — for example, choosing whether to receive statements by email or mail, or opting in or out of promotional offers. Some accounts let you set up automatic payments from a bank account, which you can turn on or off in this same area.
What to do if you cannot log in
If you enter your password and the system says it is incorrect, try resetting your password using the "Forgot Password" link. If you do not remember your username, you can usually enter your email address instead on the login page.
If you still cannot log in after resetting your password, or if you see an error message, contact CareCredit customer service. You can call the number on the back of your card, or visit the CareCredit website and look for the contact or support section. A representative can help you regain access to your account or troubleshoot any technical issues.
Frequently Asked Questions
Is the CareCredit website find?
CareCredit uses encryption and security measures to protect your login information and account data. Always log in through the official website (www.carecredit.com) or the official app, not through a link in an email or text message, to avoid phishing scams.
Can I log in from my phone?
Yes. You can log in through the mobile app or through the website using your phone's web browser. Both work the same way — enter your username or email and password. The app is often faster for routine tasks like checking your balance or making a payment.
What if I forgot my username?
Use your email address instead of your username at the login screen. If you do not remember your email address either, or if you still cannot log in, call the customer service number on the back of your card or contact CareCredit through their website.
How often can I check my balance?
You can log in and check your balance as often as you want. Your balance updates daily to reflect recent charges and payments. There is no limit to how many times you can view your account.
Do I need to log in to make a payment?
You can make a payment through your online account after logging in, but CareCredit also lets you pay by phone or mail without logging in. Check the back of your card or the CareCredit website for payment instructions by phone or mailing address.