What you need to log into Capital One Travel
Capital One Travel is a rewards portal where cardholders can book flights, hotels, and rental cars using rewards points. To log in, you need a Capital One credit card account and the username and password you created when you first set up online banking with Capital One.
The login page is separate from your main Capital One credit card account page. You reach it by going to the Capital One Travel website directly, not through your regular card dashboard. Once you're there, you enter the same login credentials you use for your Capital One credit card account online.
If you've never set up online access to your Capital One card, you'll need to do that first. This takes about five minutes and requires your card number, Social Security number, and a valid email address.
Key Takeaways
- Capital One Travel uses the same username and password as your main Capital One credit card online account.
- You log in directly at the Capital One Travel website, not through your regular card account page.
- If you've forgotten your password, you can reset it on the login page using your email address or card number.
- Two-factor authentication may be required, which sends a code to your phone or email to verify your identity.
Step-by-step login process
Go to the Capital One Travel website. Look for the "Log In" button, usually located in the upper right corner of the page. Click it to reach the login screen.
Enter your username in the first field. This is the username you created when you set up your Capital One online account — it's often your email address, but not always. Enter your password in the second field. Both are case-sensitive, so make sure your caps lock is off if you're typing a lowercase password.
Click "Log In". If your account has two-factor authentication turned on (which Capital One recommends), you'll be asked to verify your identity. You'll receive a code by text message or email, depending on what you set up. Enter that code on the next screen to complete your login.
What to do if you can't remember your password
On the Capital One Travel login page, click "Forgot Username or Password?" below the login fields. You'll be taken to a recovery screen where you can choose to reset using your email address or your card number.
If you choose email, Capital One will send a password reset link to the email address on file. Check your inbox and spam folder. Click the link in the email, and you'll be able to create a new password. The link usually works for 24 hours.
If you choose to reset using your card number, you'll need to enter your 16-digit card number and the last four digits of your Social Security number. Capital One will then send a reset link to your email. The process is the same from there.
Two-factor authentication and security codes
Capital One Travel may require you to verify your identity with a code sent to your phone or email. This is called two-factor authentication, and it adds a layer of security to your account. The first time you log in from a new device or browser, you're most likely to see this step.
If you receive a code, enter it exactly as shown within the time limit — usually 10 minutes. If the code expires, you can request a new one. If you don't receive a code at all, check that your phone number or email address is current in your Capital One account settings. You may need to update it before you can log in.
You can usually choose to trust your current device for future logins, which means you won't have to enter a code every single time. This is safe if you're logging in from a personal computer or phone that only you use.
Logging in from a mobile device
Capital One offers a mobile app for both iPhone and Android. You can read it from the App Store or Google Play and log in with the same username and password you use on the website. The app often has a smoother experience for booking travel on a phone.
If you prefer to use the website on your phone's browser instead of the app, the login process is identical to desktop. Your browser may offer to save your password, which is convenient if you're the only person using your phone.
Common login problems and how to fix them
You see an error message saying your username or password is wrong. Double-check that you're using the correct username — it's the one you created for your Capital One online account, which may not be your email address. Make sure caps lock is off. If you've tried multiple times and still can't log in, use the password reset option instead of guessing.
You're asked for a security code but never receive it. Check your spam folder first. If it's not there, log out and try again. If the problem continues, contact Capital One customer service at the number on the back of your card. They can verify your contact information and resend the code or temporarily disable two-factor authentication while you update your details.
You see a message that your account is locked. This usually happens after several failed login attempts. Wait 15 to 30 minutes and try again. If it stays locked, call Capital One customer service to unlock it.
Frequently Asked Questions
Is Capital One Travel the same as my regular credit card account?
No. Capital One Travel is a separate rewards booking portal. You log in with the same credentials, but it's a different website. Your regular card account shows your balance and payments; Capital One Travel is where you search for and book travel using your rewards points.
Can I log into Capital One Travel without a Capital One credit card?
No. You must have an active Capital One credit card account to access the travel portal. If you don't have a card, you won't have login credentials to use.
What if I have multiple Capital One cards?
You have one username and password for all your Capital One accounts. When you log into Capital One Travel, you can choose which card's rewards you want to use for booking. You don't need separate logins for each card.
Is it safe to save my password in my browser?
It's safe if you're the only person who uses your device. If others have access to your computer or phone, don't save your password. If you do save it and then share your device with someone, clear your browser's saved passwords afterward.
Can I log in if I'm traveling outside the United States?
Usually yes, but Capital One may flag unusual login locations for security reasons. If you're traveling internationally and get locked out, contact Capital One customer service to verify your identity and regain access.