Where to log in to your Bonvoy credit card account
Your Bonvoy credit card account lives on the card issuer's website, not on Marriott's main site. The issuer depends on which bank offers your card — Chase issues most Bonvoy cards, but American Express and Citi also offer versions. You log in through the issuer's portal, not through Marriott Bonvoy's member login.
If you have a Chase Bonvoy card, go to Chase.com and select "Credit Cards" or "Login" from the main menu. Enter your username and password for your Chase account. If you have an American Express Bonvoy card, log in at AmericanExpress.com. If you have a Citi Bonvoy card, use Citi.com. Each issuer maintains its own login system.
Once logged in, you will see your card balance, recent transactions, and rewards balance in one place. Your Bonvoy points earned through the card appear here, though you can also view your total Bonvoy account balance by logging into Marriott Bonvoy's member site separately.
Key Takeaways
- Log in through your card issuer's website — Chase, American Express, or Citi — not through Marriott's site.
- You need the username and password for your account with that specific bank, not your Marriott Bonvoy member login.
- Your credit card rewards balance and your total Marriott Bonvoy account are tracked in two separate places.
- If you forget your password, each issuer has a "Forgot Password" link on their login page to reset it by email or phone.
Resetting your password if you are locked out
Each card issuer handles password resets through their own system. On the Chase login page, click "Forgot username or password?" and follow the prompts — you can reset by email, text, or security questions. American Express uses a similar process at AmericanExpress.com; select "Forgot your password?" and choose your recovery method. Citi's reset link is on the main Citi.com login screen.
The reset usually takes a few minutes if you use email or text verification. If you cannot access the email or phone number on file, you will need to call the card issuer's customer service line — the number is on the back of your physical card. They can verify your identity and help you regain access.
Finding your account if you have multiple cards
If you hold more than one card from the same issuer, logging in once gives you access to all of them. After you enter your username and password, you will see a list of your accounts and cards. Select the Bonvoy card you want to view. If you have cards from different issuers — say, a Chase Bonvoy card and an American Express Bonvoy card — you will need to log in separately to each issuer's site to see both.
Your Marriott Bonvoy member account, by contrast, is separate from all credit card accounts. When you log into Marriott.com with your Bonvoy member number and password, you see your total points balance across all sources — credit card spending, hotel stays, and transfers from partners. This is the master view of your Bonvoy account.
Viewing your rewards points and redemption options
Once you are logged into your credit card account, your Bonvoy points earned through that card appear in your rewards section. Chase calls this "Ultimate Rewards," American Express calls it "Membership Rewards," and Citi calls it "ThankYou Rewards" — but all three show your Bonvoy points balance. The number you see here reflects only points earned through that specific card.
To see your total Bonvoy balance and redeem points for hotel stays or transfers, log into your Marriott Bonvoy account at Marriott.com. Your credit card points are automatically added to your Bonvoy account, usually within one to three business days of a purchase. You can then use your full balance to book hotels, transfer to airline partners, or redeem for other rewards through the Bonvoy program.
Updating your contact information and payment method
Your credit card issuer's website is where you update your mailing address, phone number, and email for billing purposes. Log in and look for "Account Settings," "Profile," or "Personal Information" — the exact label varies by issuer. You can also update your payment method here: add a new bank account for automatic payments, change your due date, or set up paperless statements.
Changes to your contact information usually take effect within one business day. If you change your email address, make sure you have access to the new one before you confirm the change, because the issuer will send a verification link to that address. Your Marriott Bonvoy member profile is separate — update your Bonvoy contact details at Marriott.com if you want to change how Marriott reaches you about your account.
Troubleshooting common login problems
If your login is rejected, first check that you are on the correct issuer's website. A common mistake is trying to log into Chase when your card is issued by American Express, or vice versa. Look at your physical card to confirm the issuer's name and logo, then go to that company's website.
If you are on the right site and your password is not working, use the "Forgot Password" link to reset it. If you are locked out after multiple failed attempts, wait 15 to 30 minutes before trying again — most issuers temporarily block login after several wrong passwords for security. If you still cannot log in after resetting your password, call the customer service number on the back of your card; they can verify your identity and unlock your account.
Mobile app login for credit card accounts
Chase, American Express, and Citi all offer mobile apps where you can log in with the same username and password as the website. read the issuer's app from your phone's app store, open it, and enter your login credentials. The mobile app shows the same information as the website — your balance, transactions, and rewards balance — and lets you pay your bill, set up alerts, or contact customer service.
Some people find the mobile app faster for checking their balance or making a quick payment. Others prefer the website for a full view of their account. Both use the same login, so you can switch between them without creating separate accounts.
Frequently Asked Questions
Can I log into my Bonvoy credit card through Marriott.com?
No. Your credit card account is managed by the card issuer — Chase, American Express, or Citi — not by Marriott. Log in through the issuer's website to see your card balance and credit card rewards. Log into Marriott.com separately to see your total Bonvoy points and book hotels.
What if I forgot which bank issued my Bonvoy card?
Look at the physical card itself. The issuer's name and logo appear on the front or back. Once you know the issuer, go to their website and log in. If you cannot find your card, call Marriott Bonvoy member services at the number on your Bonvoy account page, and they can tell you which issuer your card is through.
Do I need a separate login for my Bonvoy member account and my credit card account?
Yes. Your credit card login is with the card issuer. Your Bonvoy member login is with Marriott. They are two separate accounts. Your credit card points automatically transfer to your Bonvoy account, but you log in to each one separately.
Why does my Bonvoy points balance look different on my credit card account versus Marriott.com?
The credit card site shows only points earned through that card. Marriott.com shows your total Bonvoy balance from all sources — credit card spending, hotel stays, transfers, and promotions. The Marriott.com balance is your actual usable balance for redemptions.