Where to log in to your Bonvoy credit card account
The Bonvoy credit card is issued by Chase, so you log in through Chase's website or mobile app, not through Marriott's site. Go to chase.com, select "Credit Cards" from the menu, and look for the login box. You can also read the Chase Mobile app from your phone's app store and log in there. Both routes take you to the same account dashboard.
If this is your first time logging in, you'll need to set up online access. You can do this during the login process by selecting "Enroll now" or "Register" — Chase will ask for your card number, Social Security number, and other identifying information to verify you're the cardholder.
Once you're logged in, your Bonvoy points balance appears on the main account page. You don't need to go to Marriott Bonvoy's website to see your points or redeem them — everything happens through Chase.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app, not at Marriott's website, because Chase issues the card.
- First-time users must enroll in online access by providing their card number and Social Security number to verify identity.
- Your Bonvoy points balance and redemption options are visible in your Chase account dashboard once you log in.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it by email or phone.
- Two-factor authentication (a code sent to your phone or email) adds security and is optional but recommended.
Setting up your account for the first time
When you receive your new Bonvoy credit card in the mail, you can log in to Chase when ready — you don't have to wait for the card to arrive. Have your card number ready (it's on the front of the card or in your welcome email), plus your Social Security number and date of birth. Chase uses this information to confirm you're the person who opened the account.
During enrollment, you'll create a username and password. Your username can be your email address or a custom name you choose. Your password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Write this password down somewhere safe, or use a password manager to store it.
After you complete enrollment, you can log in when ready. Your account will show your credit limit, current balance, and available Bonvoy points. It typically takes one to two business days for new transactions to appear.
Viewing your Bonvoy points and redeeming them
Once logged in, your Bonvoy points balance is displayed prominently on your account home page. The number shown is your total available points — points you've earned from purchases, sign-up bonuses, and promotional offers. This balance updates once per day, usually overnight.
To redeem points, you have two options from your Chase account. You can transfer points directly to your Marriott Bonvoy account (which takes one to two business days), or you can use points to pay down your credit card balance. To transfer points, look for "Redeem points" or "Transfer to Marriott Bonvoy" in your account menu, enter the number of points, and confirm. The points then appear in your Marriott Bonvoy wallet within a couple of days.
You can also log into your Marriott Bonvoy account separately (at bonvoy.marriott.com) to book hotels or flights using your transferred points. Your Marriott Bonvoy login is separate from your Chase login, so you'll need both usernames and passwords.
Resetting your password or recovering your username
If you forget your Chase username or password, go to chase.com and click "Forgot username or password?" on the login page. Chase will ask you to enter your card number or Social Security number to verify your identity. You can then reset your password by receiving a code via email or text message.
The reset process usually takes a few minutes. Chase sends a temporary code to your phone or email, you enter that code on the website, and then you create a new password. Once you've reset your password, you can log in when ready with your new credentials.
If you can't remember your username at all, the same "Forgot username or password?" link will help you recover it. Chase will display your username or send it to your registered email address.
Enabling two-factor authentication for added security
Two-factor authentication (sometimes called 2FA) adds an extra layer of security to your account. After you enter your username and password, Chase sends a code to your phone or email. You must enter that code to complete login. This means someone who steals your password still can't access your account without your phone or email.
To turn on two-factor authentication, log into your Chase account, go to "Security & Preferences" or "Account Settings," and look for "Two-Factor Authentication" or "Additional Security." You can choose to receive codes via text message or email. Chase recommends text message because it works even if you don't have internet access.
Once enabled, you'll be asked for a code every time you log in from a new device or browser. If you log in from the same device repeatedly, Chase may remember it and skip the code after the first time — this is normal and saves you time on devices you use regularly.
Troubleshooting common login problems
If you see an error message saying "Username or password is incorrect," double-check that you're entering them exactly as you created them. Passwords are case-sensitive, meaning capital letters matter. If you're still stuck, use the "Forgot username or password?" link to reset both.
If your account is locked after too many failed login attempts, wait 24 hours before trying again. This is a security feature to protect your account from unauthorized access. You can also call Chase customer service at the number on the back of your card to unlock your account when ready.
If you're having trouble on the Chase Mobile app, try logging in on the website instead to see if the problem is with the app or your account. If the website works but the app doesn't, try uninstalling and reinstalling the app, or contact Chase support for help.
What to do if you lose access to your phone or email
If you've set up two-factor authentication and you lose access to the phone number or email address where Chase sends codes, call Chase customer service at the number on the back of your card. Explain that you can't receive codes, and they can temporarily disable two-factor authentication or update your contact information so codes go to a new phone number or email.
Have your card number and Social Security number ready when you call. Chase will verify your identity before making any changes to your account security settings. This process usually takes a few minutes, and you can log in again as soon as it's complete.
Frequently Asked Questions
Can I log into my Bonvoy credit card account on the Marriott website?
No. Your Bonvoy credit card account is managed through Chase, not Marriott. Log in at chase.com or use the Chase Mobile app. You can log into Marriott Bonvoy separately to book hotels or view your points balance there, but that's a different login from your credit card account.
What do I do if I never received a welcome email with my card number?
Check your spam or promotions folder — welcome emails sometimes end up there. If you still can't find it, call Chase at the number on the back of your card and they can provide your card number. You can also log in using your Social Security number instead of your card number during the enrollment process.
How often does my points balance update in my Chase account?
Your Bonvoy points balance updates once per day, usually overnight. Purchases you make with the card may take one to two business days to post to your account, and points are credited once the purchase posts. Bonus points from sign-up offers or promotions appear on the date specified in your offer terms.
Is it safe to log in on public Wi-Fi?
It's safer to log in on your home Wi-Fi or mobile data network. If you must use public Wi-Fi, make sure two-factor authentication is turned on — this protects your account even if someone intercepts your password. Avoid logging in on public computers like those at libraries or internet cafes.
Can I change my username after I've created it?
Yes. Log into your Chase account, go to "Security & Preferences" or "Account Settings," and look for "Username" or "Login ID." You can change it to a different email address or custom name. The change takes effect when ready, and you'll use your new username the next time you log in.