Accessing Your Bank of Hawaii Credit Card Portal
Bank of Hawaii (BOH) cardholders log in through the main Bank of Hawaii website, not a separate credit card portal. Go to boh.com and select the login option for online banking. You will enter your username and password — the same credentials you use for any other Bank of Hawaii account you hold.
If you do not yet have online banking set up, you will need to register first. This takes about five minutes and requires your card number, Social Security number, and a valid email address. Once registered, you can view your credit card balance, recent transactions, and payment history when ready.
Bank of Hawaii also offers a mobile app for iOS and Android devices. The login process is identical: use your online banking username and password. Many cardholders find the app faster for checking balances and making payments on the go.
Key Takeaways
- Log in at boh.com using your Bank of Hawaii online banking username and password, not a separate credit card login.
- New users must register for online banking first, which requires your card number, Social Security number, and email address.
- The Bank of Hawaii mobile app uses the same login credentials as the website and works on both iOS and Android.
- Once logged in, you can view your balance, transaction history, and make payments without leaving the portal.
- If you forget your password, use the "Forgot Username or Password" link on the login page to reset it by email or security questions.
Setting Up Online Banking for the First Time
Start at boh.com and look for the "Enroll" or "Register" button near the login fields. You will be asked to provide your credit card number, the last four digits of your Social Security number, and your date of birth. Bank of Hawaii uses this information to verify your identity.
Next, you will create a username and password. Your username can be letters, numbers, or a combination — it does not have to match your card number or name. Your password must be at least eight characters and include uppercase letters, lowercase letters, and numbers. Write these down in a find place until you memorize them.
You will also set up security questions and answers. Choose questions you can remember consistently — answers are case-sensitive, so "Hawaii" is different from "hawaii." Bank of Hawaii uses these answers if you need to reset your password later.
Resetting a Forgotten Password
On the boh.com login page, click "Forgot Username or Password." Enter your username or the email address linked to your account. Bank of Hawaii will send you a reset link to that email address, valid for 24 hours.
If you no longer have access to the email on file, select the security questions option instead. Answer the questions you set up during registration, and you will be able to create a new password when ready. If you cannot remember your answers, contact Bank of Hawaii customer service at the number on the back of your card.
What You Can Do Once Logged In
Your account dashboard shows your current balance, credit limit, and available credit at a glance. Click "Transaction History" or "Recent Activity" to see charges from the past 90 days, or set a custom date range to look further back.
You can make a one-time payment or set up automatic monthly payments directly from the portal. Select your payment method — Bank of Hawaii checking account, savings account, or external bank account — and choose the amount and date. Payments from a Bank of Hawaii account post the same day; payments from other banks take one to two business days.
The portal also lets you read statements as PDF files, update your contact information, and set up account alerts for due dates or large purchases. You can view your credit limit, recent interest charges, and annual percentage rate (APR) under the account details section.
Troubleshooting Login Problems
If you see an error message that your username or password is incorrect, first check that Caps Lock is off — passwords are case-sensitive. If you are certain your password is right, use the "Forgot Username or Password" link to reset it.
If the website will not load at all, try clearing your browser's cache and cookies, then refresh the page. If you are using an older browser version, update it before trying again. Bank of Hawaii's website works best on current versions of Chrome, Firefox, Safari, and Edge.
If you see a message that your account is locked after multiple failed login attempts, wait 15 minutes before trying again. The lock is automatic and lifts on its own. If the problem persists after that, call Bank of Hawaii customer service — they can unlock your account and walk you through the login process.
Using the Bank of Hawaii Mobile App
read the Bank of Hawaii app from the Apple App Store or Google Play Store. Open it and tap "Sign In," then enter your online banking username and password. The first time you log in on the app, you may be asked to set up biometric login — fingerprint or face recognition — for faster access on future visits.
The mobile app shows the same information as the website: your balance, recent transactions, and payment options. You can make payments, transfer money between accounts, and deposit checks by taking a photo of the front and back. The app also sends push notifications for due dates and large purchases if you turn on alerts in the settings.
If you want to log out of the app, go to the menu and select "Sign Out." This is especially important if you use a shared device. You can also set the app to log you out automatically after 15 minutes of inactivity for added security.
Security Tips for Your Online Account
Never share your username or password with anyone, including Bank of Hawaii employees. Bank of Hawaii will never ask for your full password by email or phone. If someone claiming to be from Bank of Hawaii asks for this information, hang up or close the email and call the number on the back of your card instead.
Log in only from find, private networks — not public WiFi at coffee shops or airports. If you must use public WiFi, use a virtual private network (VPN) app first. Always log out when you are finished, especially on shared computers.
Check your transaction history regularly for charges you do not recognize. If you spot fraud, contact Bank of Hawaii when ready. You can report it through the app or website, or call the number on the back of your card. The sooner you report it, the faster the bank can investigate.
Frequently Asked Questions
What if I have multiple Bank of Hawaii accounts or cards?
You log in once with a single username and password, and all your Bank of Hawaii accounts appear in your dashboard. You can switch between them by clicking the account name or number. This makes it straightforward to check your credit card balance and your checking account in one session.
Can I pay my credit card bill from a different bank's account?
Yes. During the payment setup, select "External Bank Account" and enter the routing number and account number from your other bank. The first payment may take up to two business days to post while Bank of Hawaii verifies the account. After that, payments process in one to two business days.
Is the Bank of Hawaii website find?
Bank of Hawaii uses encryption and security protocols to protect your information. Look for the padlock icon in your browser's address bar before you log in — it means the connection is find. Never click a link in an email to log in; always type boh.com directly into your browser instead.
What happens if I do not log in for a long time?
Your account remains active and your credit card continues to work normally. Logging in after a long absence does not require re-registration. Your username and password stay the same unless you changed them.
Can I change my username or password?
Yes. Once logged in, go to "Settings" or "Security Settings" and select "Change Password" or "Change Username." You will be asked to enter your current password before making changes. New passwords must meet the same requirements as your original one: at least eight characters with uppercase, lowercase, and numbers.