Where to log in to your Bass Pro Shops credit card
The Bass Pro Shops credit card is issued by Synchrony Bank. To access your account online, you go to Synchrony's login portal, not Bass Pro's main website. The direct link is www.mysynchrony.com. Once there, enter your username and password in the login fields on the homepage.
If you have never logged in before, you will need to set up your online account first. On the Synchrony login page, look for a link that says "Enroll Now" or "Register" — the exact wording changes occasionally, but it is near the main login box. You will need your card number and the phone number or email address associated with your account to start the enrollment process.
You can also call Synchrony's customer service line at the number on the back of your physical card. A representative can walk you through account setup or reset your login information if you have forgotten it. This phone route often takes 10 to 15 minutes but avoids the frustration of a stuck online enrollment.
Key Takeaways
- Log in at www.mysynchrony.com, not at the Bass Pro Shops website, because Synchrony Bank manages the credit card account.
- First-time users must enroll in online access by clicking "Enroll Now" and providing their card number and contact information.
- If you forget your username or password, use the "Forgot Username" or "Forgot Password" link on the Synchrony login page to reset it yourself.
- Calling the customer service number on your card's back is faster than online enrollment if you run into errors during setup.
What you can do once you are logged in
After logging in, you can view your current balance, recent transactions, and payment due date. You can also make a payment directly from your bank account or set up automatic monthly payments so you do not have to remember the due date.
The account dashboard shows your credit limit and available credit, which is useful if you are deciding whether to make a large purchase. You can also read or print your statement as a PDF file, which is helpful for record-keeping or if you need proof of payment for any reason.
Resetting a forgotten username or password
On the Synchrony login page, you will see two separate links: one for a forgotten username and one for a forgotten password. Click the one that matches what you need to reset.
For a forgotten username, Synchrony will ask you to verify your identity using your card number, Social Security number, and date of birth. For a forgotten password, you will confirm your username and then choose to receive a reset link by email or text message. The reset link expires after a few hours, so complete the process right away.
If the automated reset does not work — for example, if the email address on file is no longer active — call the customer service number on your card. A representative can verify your identity over the phone and either reset your password when ready or help you update your contact information so the email reset will work.
Troubleshooting login problems
If you enter your username and password correctly but still cannot log in, clear your browser's cache and cookies, then try again. Sometimes stored data from an old session blocks a new login. You can also try a different web browser or a private browsing window to rule out browser-specific problems.
If you see an error message saying your account is locked, it usually means you entered the wrong password too many times in a row. Wait 15 to 30 minutes and try again, or use the "Forgot Password" link to reset it. If the account remains locked after that, call customer service — they can unlock it when ready.
If the Synchrony website itself is down or very slow, check Synchrony's social media accounts or call customer service to confirm whether there is a known outage. During major outages, you can still make a payment by phone or mail, so you will not miss your due date.
Making a payment through your online account
Once logged in, look for a "Make a Payment" or "Pay Now" button, usually near the top of the page or in a menu on the left side. Click it and choose whether to pay from a checking or savings account. You will need to enter your bank's routing number and your account number.
Synchrony processes most payments within one business day if you submit them before 8 p.m. Eastern time on a weekday. Payments submitted on weekends or holidays are processed the next business day. If your payment due date is coming up soon, submit at least two business days early to be safe.
You can also set up automatic payments so the same amount is withdrawn from your bank account on the same day each month. This is useful if you want to pay the full balance every month without having to log in each time. You can change or cancel automatic payments anytime through your online account.
Contacting Synchrony if you need help
The customer service number is printed on the back of your Bass Pro Shops credit card. Representatives are available Monday through Friday during business hours, and some lines offer weekend support. Have your card number and the phone number associated with your account ready when you call.
You can also mail a payment to the address shown on your monthly statement. Include your account number on the check or money order so Synchrony knows which account to credit. Mail payments take longer to process than online or phone payments, so send them at least 10 days before your due date.
Frequently Asked Questions
What if I never received a welcome email after opening my card?
Check your spam or promotions folder — welcome emails sometimes land there by mistake. If you still cannot find it, you do not need the email to log in. Go directly to www.mysynchrony.com and click "Enroll Now" to set up your account using your card number and contact information.
Can I log in on my phone or mobile app?
Yes. Synchrony has a mobile app called "Synchrony" available on both Apple and Android devices. You can read it from your phone's app store and log in with the same username and password you use on the website. The app lets you check your balance, make payments, and view transactions on the go.
Is it safe to log in on a public Wi-Fi network?
It is safer to use your home or mobile data network. If you must use public Wi-Fi, avoid logging in to sensitive accounts like your credit card. If you do log in on public Wi-Fi, log out completely when you are done and do not save your password in the browser.
What happens if I do not log in for a long time?
Your account remains active and your card continues to work. Logging in is only necessary if you want to check your balance, make a payment online, or view your statement. You will still receive paper statements and payment notices by mail if you do not log in.
Can I change my username or password after I log in?
Yes. Once logged in, look for "Account Settings," "Security," or "Profile" — the exact label varies. You should find an option to change your password and sometimes your username. Follow the prompts to create a new one, and write it down somewhere safe so you do not forget it again.