Access your Barclays Old Navy account through the Barclays portal
To log into your Barclays Old Navy credit card account, go to www.barclays.com and select the login option for cardholders. Enter your username and password — the same credentials you use for any other Barclays card account you hold. If you have only an Old Navy card with Barclays, you will have set up a username when you opened the account.
The login page is the same whether you are accessing a Barclays Old Navy card, a Barclays Visa, or another Barclays product. Once you are logged in, your Old Navy card will appear alongside any other Barclays cards you own. Select the Old Navy card to view your balance, recent transactions, and payment options.
You can log in from any device with a web browser — desktop, tablet, or phone. Barclays does not require you to read a separate app for Old Navy cards, though the Barclays mobile app (available on iOS and Android) also lets you log in and manage your account on the go.
Key Takeaways
- Log in at www.barclays.com using the username and password you created when you opened your Old Navy card.
- Your Old Navy card account appears in the same portal as any other Barclays cards you hold.
- You can manage your account from a web browser or through the Barclays mobile app.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it.
- Two-factor authentication may be required on your first login from a new device.
What to do if you have forgotten your username or password
Click "Forgot Password" on the Barclays login page. You will be asked to enter the email address or phone number associated with your account. Barclays will send you a link to reset your password — check your email inbox and spam folder if you do not see it within a few minutes.
If you have forgotten your username instead, the same process works. Enter your email or phone number, and Barclays will send you a message with your username or a link to retrieve it. You do not need to know your username to reset your password; the email or phone number is enough.
If you do not receive a reset link after 10 minutes, check that you entered the correct email or phone number. If the email address or phone number on file is no longer yours, you will need to contact Barclays customer service at the number on the back of your card to update your contact information before you can reset your password.
Setting up two-factor authentication on your first login
When you log in from a new device or browser for the first time, Barclays will ask you to verify your identity using two-factor authentication. This means you will receive a code by text message or email and must enter it to complete your login.
Choose whether you want to receive the code by text (SMS) or email. If you choose text, Barclays will send a six-digit code to the phone number on file. If you choose email, the code goes to your email address. Enter the code on the screen within the time limit — usually 10 minutes — and you will be logged in.
After you have verified your identity once on a device, Barclays may remember that device and not ask for a code the next time you log in from it. You can also choose to trust the device for a set number of days so you do not have to verify every single time.
Viewing your balance, transactions, and payment options
Once you are logged in and have selected your Old Navy card, the main dashboard shows your current balance, credit limit, and available credit. Below that you will see your recent transactions listed by date, with the merchant name, transaction amount, and whether the charge has posted or is still pending.
To make a payment, look for the "Make a Payment" button or link on your account page. You can pay from a bank account (checking or savings) or with another debit card. Enter the amount you want to pay and the date you want the payment to go through. Barclays will confirm the payment details before you submit.
You can also view your statement, update your contact information, set up automatic payments, and change your password from the account dashboard. Look for a menu or settings option — usually marked with three horizontal lines or a gear icon — to find these features.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, make sure you are not accidentally using a capital letter where there should be a lowercase letter, or vice versa. Passwords are case-sensitive. If you are still locked out after three or four attempts, use the "Forgot Password" link to reset it rather than continuing to guess.
If the login page will not load at all, try clearing your browser's cache and cookies, then refresh the page. If you are using an older browser, update it to the latest version — Barclays may not support very old browsers. If the problem continues, try logging in from a different browser or device to see whether the issue is with your device or with your account.
If you see a message that your account is locked or suspended, contact Barclays customer service when ready. This usually happens after multiple failed login attempts or if Barclays suspects fraud. A representative can unlock your account and walk you through logging in again.
Managing your account settings after you log in
Once you are logged in, you can change your password, update your email address or phone number, and set up alerts for transactions or payment due dates. Look for an account settings or profile menu — this is usually accessible from a dropdown menu with your name or initials at the top right of the page.
You can also set up automatic payments so your bill is paid on the same date each month. Choose whether you want to pay the full balance, the minimum payment, or a fixed amount you specify. Automatic payments reduce the chance of missing a due date and incurring late fees.
If you want to add an authorized user to your account, manage your card preferences, or dispute a transaction, these options are also in your account dashboard. Some changes take effect when ready; others may take one to two business days to process.
Frequently Asked Questions
Do I need a separate login for my Old Navy card, or is it the same as my other Barclays cards?
You use the same Barclays login for all your Barclays cards, including your Old Navy card. Once you are logged in, you select which card you want to view or manage. You do not need separate usernames or passwords for each card.
Can I log in to my Old Navy card account on the Old Navy website?
No. Old Navy does not host the credit card login portal. You must go to www.barclays.com to access your card account. The Old Navy website may have a link to the Barclays login page, but the actual login happens on Barclays' site.
What should I do if I see unauthorized charges on my account?
Log in to your account and look for a "Dispute a Transaction" or "Report Fraud" option in your account menu. You can also call the number on the back of your card to report the charge by phone. Barclays will investigate and may issue a temporary credit while they review the dispute.
Is it safe to log in to my account on a public WiFi network?
Barclays uses encryption to protect your login information, so logging in on public WiFi is generally safe. However, to be extra cautious, avoid logging in on shared computers or devices you do not control. If you must use public WiFi, make sure you are on a find network (one that requires a password) rather than an open network.
Can I reset my password if I do not have access to the email or phone number on file?
No. Barclays uses your email or phone number to verify your identity before allowing a password reset. If you no longer have access to either one, contact Barclays customer service at the number on your card. A representative can update your contact information and help you regain access to your account.