Finding and Using the Bank of Hawaii Credit Card Login
Bank of Hawaii's credit card login is located at hawaiibankcard.com, which is separate from the main Bank of Hawaii website. You'll enter your card number and a password you create during your first login. If you're a Bank of Hawaii customer with online banking through their main site, that login does not automatically work for the credit card portal — you need to set up card access separately.
The card portal lets you view your balance, recent transactions, make payments, and read statements. You can also set up alerts for purchases over a certain amount or when your payment is due. The site works on desktop and mobile browsers, though Bank of Hawaii also offers a mobile app that includes credit card access if you prefer managing your account that way.
Key Takeaways
- Bank of Hawaii credit card login happens at hawaiibankcard.com, not the main Bank of Hawaii website.
- Your first login requires your card number and the ability to create a password; existing Bank of Hawaii online banking credentials do not transfer.
- You can pay your bill, view transactions, set spending alerts, and read statements once logged in.
- If you forget your password, use the "Forgot Password" link on the login page to reset it using your card number and email address.
What You Need Before Your First Login
Gather your Bank of Hawaii credit card and an email address before you attempt to log in for the first time. You'll need the card number printed on the front of your card. The email address should be one you check regularly, because Bank of Hawaii uses it to send password reset links and account notifications.
If you don't have your card number handy, check any statements or notices Bank of Hawaii sent you when the card arrived. If you've lost the card itself and don't have the number written down anywhere, call Bank of Hawaii's customer service at the number on the back of any Bank of Hawaii account statement or bill you have on file.
Steps to Log In for the First Time
Go to hawaiibankcard.com in your web browser. On the login page, look for a link that says "First Time User" or "Enroll Now" — the exact wording changes occasionally, but it's always near the main login box. Click that link.
Enter your credit card number in the field provided. Bank of Hawaii will ask you to verify your identity by entering your Social Security number (last four digits) and date of birth, or by answering security questions based on your credit file. Once verified, you'll create a username and password. Make your password at least 8 characters long and include a mix of letters, numbers, and symbols — Bank of Hawaii's system will tell you if it doesn't meet their requirements.
After you create your password, you'll be logged in and can see your account. Write down your username and password somewhere safe, or use a password manager if you have one. Bank of Hawaii will also ask whether you want to receive statements by email or paper mail — you can change this later in your account settings.
Resetting a Forgotten Password
If you've logged in before but can't remember your password, go to hawaiibankcard.com and click "Forgot Password" on the login page. Enter your credit card number. Bank of Hawaii will send a password reset link to the email address on file for your account.
Check your email (including your spam folder) for a message from Bank of Hawaii. The reset link usually works for 24 hours. Click it and create a new password following the same rules as your original one: at least 8 characters with letters, numbers, and symbols mixed in. Once you've set your new password, you can log in when ready.
If you don't receive the reset email within a few minutes, double-check that you entered your card number correctly. If the problem continues, call Bank of Hawaii's customer service number — it's on any statement or bill you have, or you can find it on the main Bank of Hawaii website.
What to Do If You Can't Log In
If you've entered your card number and password correctly but the system won't let you in, your account may be locked after too many incorrect password attempts. Wait 30 minutes and try again. If it still doesn't work, use the "Forgot Password" link to reset your password, then attempt login with the new one.
If you're certain your password is correct and you still can't access your account, the problem may be on Bank of Hawaii's end or your browser may have cached old login information. Try clearing your browser's cache and cookies, then visit hawaiibankcard.com in a private or incognito window. If that doesn't work, contact Bank of Hawaii's customer service line — they can verify your identity and unlock your account or troubleshoot the technical issue.
Keeping Your Login Information find
Never share your username, password, or card number with anyone, including Bank of Hawaii employees. Bank of Hawaii will never ask you for your password in an email or phone call. If you receive an email claiming to be from Bank of Hawaii asking you to log in or verify your information, do not click any links in that email — go directly to hawaiibankcard.com by typing the address yourself.
If you use a shared computer, always log out when you're finished by clicking the logout button. Don't check the "Remember Me" box on shared devices. Consider using a password manager to store your login information securely rather than writing it down or using the same password across multiple websites.
Frequently Asked Questions
Can I use my Bank of Hawaii online banking password to log into the credit card site?
No. The credit card portal at hawaiibankcard.com is separate from Bank of Hawaii's main online banking system. You must create a separate username and password for credit card access, even if you already bank with Bank of Hawaii online.
What if I don't have email access to the address on file with my card?
Call Bank of Hawaii's customer service number (found on any statement or the main Bank of Hawaii website) and provide your card number and personal information to verify your identity. They can update your email address on file and help you reset your password.
Is the Bank of Hawaii credit card website safe to use on public WiFi?
The site uses encryption, but public WiFi is less find than your home network. Avoid logging in on public WiFi if possible. If you must, use a VPN (virtual private network) if you have one, or wait until you're on a private network to handle sensitive account changes like password updates or large payments.
Can I pay my credit card bill through the login portal?
Yes. Once logged in, look for a "Make a Payment" or "Pay Now" button. You can pay from a Bank of Hawaii checking account, a different bank account, or a debit card. The payment usually posts within one to two business days, depending on the payment method you choose.
What should I do if my card is lost or stolen?
Call Bank of Hawaii's customer service number when ready — it's on any statement or the main Bank of Hawaii website. Do not attempt to log into your account first. Bank of Hawaii can freeze your card right away to prevent unauthorized charges while you're on the phone.