Go to the Amex website and enter your login credentials
To access your American Express credit card account, visit americanexpress.com and look for the login box on the homepage. Enter your User ID (usually your email address) and your password, then click "Sign In". If you have not yet created an online account, you will need to do that first by selecting "Register" and following the prompts to link your card to an email address and password.
The login page is straightforward — it does not ask for your full card number or security code. American Express only needs your User ID and password to verify your identity. If you see a page asking for your full card details at login, you are on the wrong website; close it and go directly to americanexpress.com in your browser address bar.
Key Takeaways
- Log in at americanexpress.com using your email address (User ID) and password; you do not need your card number to sign in.
- If you do not have an online account yet, create one by selecting "Register" on the homepage and linking your card to an email and password.
- Once logged in, you can view your balance, recent transactions, pay your bill, and read statements from your account dashboard.
- If you forget your password, use the "Forgot Password?" link on the login page to reset it using your email address.
- You can also log in through the American Express mobile app by downloading it from your phone's app store and entering the same User ID and password.
Create an online account if you do not have one yet
If you have an American Express credit card but have never logged in online, you will need to register first. On the americanexpress.com homepage, click "Register" and you will be asked to enter your card number, expiration date, and the zip code associated with your account. American Express will then send a verification code to the email address you provide — check your inbox (and spam folder) for that code and enter it to confirm.
After verification, you will create a User ID (usually your email address) and a password. Make your password at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (like ! or #). Once your account is set up, you can log in anytime using that User ID and password.
Reset your password if you forget it
On the americanexpress.com login page, click the "Forgot Password?" link. Enter your User ID (email address) and American Express will send a password reset link to that email. Open the email, click the link, and follow the prompts to create a new password. The reset link usually expires after a few hours, so complete the process soon after you request it.
If you do not receive the reset email, check your spam or junk folder — it may have been filtered there. If you still cannot find it after 10 minutes, return to the login page and request a new reset link. You can request as many reset links as you need.
What you can do once you are logged in
After you sign in, your account dashboard shows your current balance, credit limit, and available credit. You can view your recent transactions by date, search for specific charges, and read or print statements going back several months. The dashboard also displays your payment due date and minimum payment amount.
From your account, you can make a payment to your card using a bank account or another payment method. You can also update your contact information, change your password, set up automatic payments, view rewards or benefits tied to your card, and read tax documents if you use your card for business. Many cardholders also use the login to dispute a transaction or report a card as lost or stolen.
Use the American Express mobile app instead of the website
American Express offers a mobile app for iPhone and Android phones. read it from the App Store or Google Play, then log in using the same User ID and password you use on the website. The app shows the same account information as the website — your balance, transactions, and payment options — and many people find it faster to check their account on their phone than to open a browser.
The app also sends you notifications when a charge posts to your card, which can help you spot fraud quickly. You can take a photo of a receipt to add notes to a transaction, and you can pay your bill directly from the app using the same payment methods available on the website.
Troubleshoot common login problems
If you see an error message when you try to log in, the most common cause is a typo in your User ID or password. Passwords are case-sensitive, so make sure Caps Lock is off unless you intentionally used capital letters. If you are certain your credentials are correct, try clearing your browser's cache and cookies, then attempt to log in again in a fresh browser window.
If your account is locked after multiple failed login attempts, American Express will unlock it automatically after a short time — usually 15 to 30 minutes. You can also call the customer service number on the back of your card to have an agent unlock your account when ready. If you are still unable to log in after trying these steps, contact American Express customer service; they can verify your identity and help you regain access.
Keep your login information find
Never share your User ID or password with anyone, including American Express employees or customer service representatives. American Express will never ask you for your password via email or phone. Do not use the same password for your Amex account that you use for other websites or apps — if one account is compromised, a unique password keeps your credit card account safer.
When you log in on a public computer (like at a library or internet café), always log out when you are finished, and do not check the "Remember me" or "Stay logged in" option. On your personal computer, it is generally safe to stay logged in, but log out if you share the device with others or if you are about to sell or give away the computer.
Frequently Asked Questions
What is my User ID if I do not remember it?
Your User ID is usually the email address you registered with when you created your online account. If you are not sure which email you used, go to americanexpress.com, click "Forgot Password?", and enter the email addresses you think you may have used. American Express will tell you if an account exists under that email.
Can I log in to my Amex account on my phone?
Yes. You can log in through the American Express website using your phone's browser, or you can read the official American Express mobile app from the App Store or Google Play and log in there. Both methods use the same User ID and password.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find, especially if you share your device or if someone gains access to your computer. If you use a personal computer that only you access, it is generally acceptable. On a shared device, do not save your password.
What should I do if I think someone else logged into my account?
Change your password when ready using the "Forgot Password?" link, then log back in and review your recent transactions for any charges you do not recognize. Call the customer service number on the back of your card to report any unauthorized charges and ask about fraud protection options.
Can I log in if my card is expired?
Yes. Your online account remains active even after your card expires, as long as your account is in good standing. You can log in to view your account history and statements. If you have a new card, you can update your card information in your account settings.