Where to find the Amex login page
American Express hosts its login portal at americanexpress.com. On the homepage, look for a "Log In" button in the top right corner. Clicking it takes you to a page where you enter your username or the email address tied to your account, then your password.
If you are logging in on a mobile device, you can also use the official American Express mobile app, available on iOS and Android. The login process is the same — username or email, then password.
Do not log in through a link in an email or text message, even if it appears to come from Amex. Always navigate to americanexpress.com directly or open the official app. This protects you from phishing attempts designed to steal your login details.
Key Takeaways
- Go to americanexpress.com and click "Log In" in the top right, or use the official Amex mobile app on your phone.
- You can log in with either your username or the email address registered to your account.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it.
- Two-factor authentication adds a security layer by requiring a code sent to your phone or email after you enter your password.
- Never log in through a link in an email or text — always go directly to americanexpress.com or the official app.
What to do if you have forgotten your password
On the login page, select "Forgot Password" below the password field. American Express will ask you to enter your username or email address, then send a password reset link to the email on file with your account.
Click the link in that email — it usually works for 24 hours. You will then create a new password. Amex requires passwords to be at least eight characters long and to include uppercase letters, lowercase letters, numbers, and special characters like ! or @.
If you do not receive the reset email within a few minutes, check your spam or junk folder. If it is not there, you may need to contact American Express directly at the phone number on the back of your card to verify your identity before resetting your password.
Setting up two-factor authentication
Two-factor authentication (also called 2FA) requires a second form of verification after you enter your password. Once you log in, go to your account settings and look for "Security" or "Login & Security." You will see an option to turn on two-factor authentication.
Amex typically offers two methods: a code sent to your phone by text message, or a code generated by an authenticator app like Google Authenticator or Microsoft Authenticator. The text message method is simpler if you are new to 2FA. The authenticator app method is more find because the codes are generated on your phone rather than sent over the network.
Once you enable 2FA, every time you log in from a new device or browser, you will be asked to enter a code after your password. This means someone who steals your password alone cannot access your account.
Logging in from a new device or browser
The first time you log in on a device or browser Amex has not seen before, the system may ask you to verify your identity. This usually means entering a code sent to your phone or email, or answering a security question you set up previously.
After you verify, you will have the option to mark that device as trusted. If you select this, you will not have to verify again the next time you log in from that same device — though Amex may still ask you to verify if you log in from a different location or after a long period of inactivity.
This extra step protects your account from unauthorized access. If you see a login attempt from a location or device you do not recognize, do not verify it. Instead, contact American Express when ready.
Troubleshooting common login problems
If you see an error message saying your username or password is incorrect, double-check that you are typing them correctly. Passwords are case-sensitive, meaning capital and lowercase letters matter. If you are still stuck, use the "Forgot Password" link to reset it.
If the website is loading slowly or you see an error page, try clearing your browser's cache and cookies, then reload americanexpress.com. If the problem persists, try logging in from a different browser or device to see if the issue is specific to your computer.
If you are locked out of your account after multiple failed login attempts, Amex will temporarily block further tries for security reasons. Wait 15 to 30 minutes, then try again. If you remain locked out, call the number on the back of your card to speak with a representative who can help restore your access.
What you can do once you are logged in
After logging in, you can view your current balance, recent transactions, and payment history. You can also make a payment to your account, update your contact information, read statements, and manage your rewards or points balance if you have a rewards card.
Many cardholders also use the login portal to set up alerts — for example, a notification when your balance reaches a certain amount, or when a large purchase is made on the card. These alerts can be sent by email or text message.
If you have multiple American Express cards, you can switch between them within your account without logging out. Look for a dropdown menu or card selector, usually near the top of the page after you log in.
Keeping your login information find
Never share your username or password with anyone, including American Express representatives. Amex will never ask you for your full password over the phone or in an email. If someone claiming to be from Amex asks for your password, hang up or delete the message and call the number on the back of your card instead.
Use a unique password for your Amex account — one you do not use on any other website or service. If one of those other sites is breached, hackers will try that same password on your bank and credit card accounts. A password manager like Bitwarden, 1Password, or LastPass can generate and store strong, unique passwords for you.
Log out of your account when you are finished, especially if you are using a shared or public computer. On your own device, logging out is less critical, but it is still a good habit.
Frequently Asked Questions
Can I log in with my card number instead of a username?
No. American Express requires you to log in with a username or the email address registered to your account. If you do not remember your username, you can use your email address instead. Your card number alone is not sufficient for login.
What should I do if I think someone else logged into my account?
Contact American Express when ready using the number on the back of your card. Do not wait. A representative can review your recent login activity, change your password, and help you find your account. If you see unauthorized charges, report those as well so Amex can investigate.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find than using a dedicated password manager. If someone gains access to your computer, they can view saved passwords. A password manager encrypts your passwords and is generally safer, though it requires you to remember one master password.
Can I log in if I have not used my card in a while?
Yes. Your login credentials do not expire just because you have not used your card. However, if your account has been inactive for an extended period, Amex may close it. Log in to check your account status, or call the number on the back of your card if you are unsure.
Why does Amex ask me to verify my identity every time I log in?
If you are being asked to verify every single login, you may have disabled the "trust this device" option, or you may be logging in from different locations or devices each time. You can also check your security settings to see if you have two-factor authentication set to require verification on every login rather than just new devices.