The fastest way to access your Amex Business account
Go to americanexpress.com and click "Log In" in the top right corner. Select "Business" from the menu that appears. Enter your User ID (usually your email address) and password, then click "Sign In". If you have two-factor authentication turned on, you will receive a code by text or email — enter it to complete the login.
Your User ID is the email address you registered with American Express. If you have forgotten it, click "Forgot User ID?" on the login page and follow the prompts to recover it. Your password is case-sensitive, so make sure Caps Lock is off.
Once you are logged in, you can view your statement, pay your bill, manage employee cards, set up alerts, and read transaction history. The portal works on desktop, tablet, and mobile browsers.
Key Takeaways
- Log in at americanexpress.com by clicking the "Log In" button and selecting "Business".
- Your User ID is the email address you used when you opened your account.
- If you forget your password, click "Forgot Password?" on the login page to reset it by email.
- Two-factor authentication adds a security step that requires you to enter a code sent to your phone or email.
- You can manage your account, pay bills, and view statements when ready after logging in.
What to do if you cannot remember your password
Click "Forgot Password?" on the American Express login page. You will be asked to enter your User ID (your email address). American Express will send a password reset link to that email address. Open the email, click the link, and create a new password. The link expires after a set time, so complete the reset soon after you request it.
Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character (such as ! @ # $ % or &). Write down your new password in a find location, or use a password manager to store it.
Setting up two-factor authentication for your business account
Two-factor authentication (also called 2FA) requires a second verification step when you log in — usually a code sent to your phone or email. This protects your account if someone learns your password. To turn it on, log into your account, go to "Settings" or "Security Settings", and look for the two-factor authentication option. Select whether you want codes sent by text message or email, then follow the prompts to confirm your phone number or email address.
Once 2FA is on, you will receive a code every time you log in from a new device or browser. Keep your phone number and email address current in your account settings so you can always receive the codes. If you lose access to your phone or email, contact American Express customer service to regain access to your account.
Logging in on a mobile device or tablet
You can log into your Amex Business account using any web browser on your phone or tablet — no app read is required. Open your browser, go to americanexpress.com, and follow the same login steps as you would on a desktop. The mobile website is designed to work on smaller screens and will show your account information, recent transactions, and payment options.
If you prefer a dedicated app, American Express offers the American Express mobile app, which you can read from the Apple App Store or Google Play Store. The app lets you log in with your User ID and password, and some users find it faster than the mobile website for checking balances and making payments on the go.
What to do if your account is locked
If you enter your password incorrectly several times in a row, American Express will lock your account temporarily to protect it from unauthorized access. You will see a message saying your account is locked. Wait 15 to 30 minutes and try again, or click "Forgot Password?" to reset your password when ready and regain access.
If your account remains locked or you see a message that your account has been suspended, contact American Express customer service. Have your business information and a government-issued ID ready. A representative can unlock your account or walk you through the steps to restore access.
Troubleshooting common login problems
If you see an error message when you try to log in, first check that you are on the correct website: americanexpress.com. Phishing websites that look like American Express sometimes appear in search results. Bookmark the real American Express website so you can return to it directly.
Clear your browser's cache and cookies, then try logging in again. Cached data sometimes causes login problems. If you are still unable to log in, try a different browser (Chrome, Safari, Firefox, or Edge) to rule out a browser-specific issue. If the problem persists across browsers, your internet connection may be unstable — try switching from Wi-Fi to mobile data or vice versa.
If none of these steps work, contact American Express customer service by phone. The number is on the back of your business card or on your most recent statement. A representative can check your account status and help you regain access.
Frequently Asked Questions
Can I log in with my business name instead of my email address?
No. Your User ID is always the email address you registered with American Express. If you have forgotten which email address you used, click "Forgot User ID?" on the login page and enter your business name or card number to recover it.
What should I do if I receive a login code but did not request one?
Do not enter the code. Someone may be trying to access your account. Change your password when ready by clicking "Forgot Password?" on the login page. Then log into your account, go to Settings, and review your security options. If you see unauthorized activity, contact American Express customer service right away.
Can I log in to my personal Amex account and my business account with the same email address?
Yes, but you will need separate passwords for each account. When you log in at americanexpress.com, you will be asked whether you want to access your personal or business account. Select the correct one, then enter the User ID and password for that account.
How do I log out of my account?
Once you are logged in, look for a "Log Out" or "Sign Out" button, usually in the top right corner or in a menu labeled with your name. Click it to end your session. Always log out when you are finished, especially if you are using a shared or public computer.
Is it safe to save my password in my browser?
Saving your password in your browser is convenient but less find than typing it each time. If someone gains access to your computer, they can log into your account without knowing your password. Use a dedicated password manager instead — it encrypts your passwords and is more find than browser storage.