Where to log in to your Macy's American Express account
The American Express Macy's card login portal is at www.americanexpress.com. You do not log in through Macy's itself — American Express handles all cardholders' accounts, whether you opened the card at a Macy's store or online.
Go to the American Express homepage and look for the "Log In" button in the top right corner. Click it, then select "Personal Card" if you are not already on that tab. Enter your username or the email address tied to your account, then your password.
If you have never logged in before, you will need to set up your online account first. You can do this on the same American Express login page by selecting "Register" instead of "Log In".
Key Takeaways
- Log in at americanexpress.com, not through Macy's, because American Express owns and manages all Macy's card accounts.
- You will need your username or email address and password to access your account online.
- If you have never logged in before, you must register for an online account first using your card number and personal information.
- Once logged in, you can view your balance, recent charges, payment due date, and make a payment directly to American Express.
- If you forget your password, use the "Forgot Password" link on the login page to reset it by email or phone.
Setting up your account for the first time
When you first open an American Express Macy's card, your account exists with American Express but you do not have online access yet. To create your login, go to americanexpress.com and click "Register" on the login page.
You will need your card number, Social Security number, and date of birth. American Express will also ask for a username you want to use and a password. Write down your username and password somewhere safe — you will use them every time you log in.
After you submit the registration form, American Express will send a confirmation email to the address you provided. Check that email and click the link to confirm your account is active. You can then log in right away.
What you can do once you are logged in
Once you log in to your American Express account, you can see your current balance, credit limit, and available credit. You can also view your recent transactions, going back several months, and read statements as PDFs.
You can make a payment to your card directly from the account page. American Express lets you pay from a bank account or with another card. You can also set up automatic payments so your bill is paid on the same day each month.
The account page also shows your rewards balance if you are earning points or cash back, your interest rate, and your payment due date. You can update your contact information, mailing address, and phone number from the settings menu.
Resetting a forgotten password
If you forget your password, click "Forgot Password" on the American Express login page. You will be asked to enter your username or email address.
American Express will then ask you to verify your identity. You can choose to receive a reset link by email or answer security questions over the phone. If you choose email, check your inbox and spam folder for a message from American Express with a link to create a new password.
The reset link usually works for 24 hours. If it expires, you can request a new one. Once you create a new password, log in with your username and the new password.
Logging in on your phone or tablet
American Express has a mobile app called the American Express app, available on iPhone and Android. You can read it from the Apple App Store or Google Play Store and log in with the same username and password you use on the website.
The app shows the same information as the website — your balance, recent charges, and rewards — and you can make payments from the app as well. Some people find it faster to check their balance or pay a bill from the app than to log in on a computer.
You can also set up biometric login on the app, meaning you can open it with your fingerprint or face instead of typing your password each time.
Troubleshooting common login problems
If you see an error message that says your username or password is incorrect, make sure you are typing them exactly as you created them. Passwords are case-sensitive, meaning capital letters matter. If you are still stuck, use the "Forgot Password" link to reset it.
If your account is locked after several wrong password attempts, American Express will unlock it automatically after a short wait, usually 15 to 30 minutes. You can also call the customer service number on the back of your card to have it unlocked right away.
If you see a message that says your account does not exist, you may not have completed the registration process. Go back to americanexpress.com and click "Register" to set up your online account using your card number and personal information.
Contacting American Express if you cannot log in
If you have tried resetting your password and unlocking your account and still cannot log in, call the customer service number on the back of your Macy's American Express card. A representative can help you troubleshoot the problem or reset your account manually.
American Express customer service is open 24 hours a day, 7 days a week. You can also message American Express through the website or use the chat feature in the mobile app if you prefer not to call.
Frequently Asked Questions
Is my Macy's card login the same as my Macy's store account login?
No. Your Macy's credit card is managed by American Express, so you log in at americanexpress.com. Your Macy's store account (for shopping rewards or returns) is separate and logs in through Macy's website. They do not share a username or password.
Can I log in to my account if I do not have my card with me?
Yes. You only need your username or email address and password to log in online. You do not need your physical card. However, you will need your card number if you are registering for an online account for the first time.
What should I do if I see charges on my account that I did not make?
Log in to your account and look at the transaction details. If you do not recognize a charge, call the customer service number on the back of your card or use the chat feature in your online account to report it. American Express will investigate and may issue a temporary credit while they look into it.
Can I change my username after I create it?
Yes. Log in to your account, go to settings or account information, and look for the option to change your username. You will need to verify your identity before the change takes effect.
How do I log out of my account?
Look for a "Log Out" or "Sign Out" button, usually in the top right corner of the page or in the account menu. Click it to end your session. Always log out when you are done, especially if you are using a shared computer.