The fastest way to access your Hilton card account
Log in to your American Express Hilton card account at americanexpress.com using the same username and password you use for any other American Express account. If you have only a Hilton card and no other Amex products, you will create your login credentials the first time you visit the site. The login box appears on the homepage — enter your username (usually an email address) and password, then select "Sign In".
If you have forgotten your password, select "Forgot your username or password?" on the login page. American Express will send a reset link to the email address on file. You can also read the American Express mobile app from the Apple App Store or Google Play Store and log in there instead — the app offers the same account access as the website.
Key Takeaways
- Your American Express Hilton card login uses the same credentials as any other Amex account you hold, or you create new ones if this is your only Amex product.
- The login page is at americanexpress.com, not a Hilton-branded site, because American Express issues the card.
- You can reset a forgotten password through the login page, and American Express will email you a reset link within minutes.
- The American Express mobile app provides the same account features as the website and may load faster on a phone.
What you can do once you are logged in
After logging in, you can view your current balance, recent transactions, and available credit. You can also see your Hilton Honors points balance — the rewards currency tied to your card — and check how many points you have earned from purchases and bonuses. The account dashboard shows your card details, billing address, and contact information, all of which you can update yourself.
From your account, you can also set up automatic payments, change your statement delivery method from paper to electronic, read past statements, and report a lost or stolen card. If you have multiple American Express cards, you can switch between them within the same login without signing out.
Logging in on a mobile device
The American Express mobile app works on both iPhone and Android phones. read it, open it, and select "Sign In" at the bottom of the screen. Enter your username and password — the same ones you use on the website. The app saves your login information, so you will not have to enter it every time you open the app, though you can require a fingerprint or face recognition for security if your phone supports it.
The mobile app includes the same features as the website: balance checks, transaction history, points tracking, and payment setup. Many users find the app faster than the website on slower connections, and it sends push notifications when your statement is ready or when a large purchase posts to your account.
If you cannot log in
The most common login problem is a mistyped password. Select "Forgot your username or password?" and follow the reset process. American Express will send an email with a link that works for 24 hours. If you do not see the email, check your spam or junk folder — sometimes reset emails land there by mistake.
If you have never logged in before, you may need to register first. Visit americanexpress.com and select "Register" instead of "Sign In". You will need your card number, which appears on the front of your physical card. If you do not have your card yet, you can register using the card number from your welcome letter or approval email.
If you still cannot log in after resetting your password and checking your email, call the customer service number on the back of your card. A representative can verify your identity and help you regain access. Wait times are usually shorter early in the morning on weekdays.
Two-factor authentication and security
American Express may ask you to verify your identity the first time you log in from a new device or browser. This is called two-factor authentication. The company will send a code to your phone or email, and you enter that code on the login screen to complete the sign-in. This extra step protects your account if someone else learns your password.
You can also set up two-factor authentication yourself in your account settings, even if American Express has not required it yet. Look for "Security" or "Account Security" in the settings menu. Turning it on means you will need to enter a code every time you log in from a new device, which takes an extra minute but makes your account much harder to access without permission.
Linking your Hilton Honors account
Your American Express Hilton card is connected to your Hilton Honors membership account, but they are separate logins. If you want to view your Hilton Honors points in the Hilton app or website, you log in there with your Hilton Honors username and password — not your American Express credentials. You can link the two accounts so they share information, but you will still log in to each one separately.
To link them, log in to your Hilton Honors account on hiltonhonors.com, go to "Account Settings", and select "Link Accounts". You will be asked to enter your American Express login information. After linking, your Hilton Honors dashboard will show points earned from your American Express card automatically, without you having to enter them manually.
Frequently Asked Questions
Can I log in to my Hilton card account on the Hilton website?
No. Your American Express Hilton card account is managed through americanexpress.com, not hiltonhonors.com. The Hilton website is for your Hilton Honors membership account, which is separate. You log in to each one with different credentials.
What do I do if I forgot my username?
Select "Forgot your username or password?" on the American Express login page. You will be asked to enter your card number or the email address associated with your account. American Express will send your username to that email address within a few minutes.
Is it safe to log in on a public computer?
It is safer to log in on a device you own. If you must use a public computer, do not select "Remember me" or "Stay signed in". Log out completely when you are done, and clear the browser history. Better yet, use your phone or a private device instead.
Can I log in if my card has expired?
Yes. Your login credentials remain active even after your card expires. You can still view your account history and points balance. If you have a replacement card on the way, you can also update your payment methods and account settings while waiting for it to arrive.
What if I have both a personal and business American Express Hilton card?
You will have two separate logins — one for your personal account and one for your business account. You cannot access both with a single username and password. Log out of one account and log in with the credentials for the other to switch between them.