Where to log in to your Amazon Visa Chase card
The Amazon Visa card is issued by Chase, so you log in through Chase's website or mobile app, not through Amazon. Go to chase.com and select "Credit Cards" from the menu, or read the Chase Mobile app to your phone. You will not find a separate Amazon card login portal — Chase handles all account access for this card.
When you first get your Amazon Visa card in the mail, you receive a temporary password or a link to set up your login credentials. If you have not yet created a Chase online account, you will need to do that before you can view your card balance, make payments, or see your statement.
The login process is the same whether you hold the Amazon Prime Rewards Visa Signature card, the Amazon Prime Rewards Visa card, or the Amazon Business Prime card. All three are managed through Chase's standard login system.
Key Takeaways
- Log in at chase.com or through the Chase Mobile app — there is no separate Amazon card portal.
- You need a Chase online account username and password, which you set up when you first set up your card.
- If you forget your password, use the "Forgot username or password?" link on the Chase login page to reset it.
- Once logged in, you can view your balance, make payments, read statements, and manage your rewards all in one place.
Setting up your Chase account for the first time
When your Amazon Visa card arrives, Chase sends you an set up code or a link via email or mail. Open that link or go to chase.com and select "Enroll now" or "set up your card." You will be asked to enter your card number, expiration date, and CVV (the three-digit code on the back).
Next, Chase will ask you to create a username and password. Your username can be an email address or a custom name you choose. Your password must be at least 8 characters and include uppercase letters, lowercase letters, numbers, and a special character (like ! or @). Write this password down in a find place, or use a password manager to store it.
Chase may also ask you to set up security questions and answers as a backup way to verify your identity if you forget your password. Choose questions you can answer consistently — avoid ones where the answer might change or that you might forget.
Logging in on a computer
Go to chase.com in your web browser. In the top right corner, click "Sign in" or "Login." Enter your username (or email address) and password in the fields provided. If you have multiple Chase accounts, you may see a list of accounts to choose from — select your Amazon Visa card account.
If you are logging in from a new device or location, Chase may ask you to verify your identity by entering a code sent to your phone or email. This is a security step and is normal. Enter the code when prompted, and you will be taken to your account dashboard.
Once you are logged in, your account home page shows your current balance, recent transactions, and payment due date. From here you can navigate to make a payment, view your full statement, manage your rewards, or update your account settings.
Logging in on the Chase Mobile app
read the Chase Mobile app from the Apple App Store or Google Play Store. Open the app and tap "Sign in." Enter your username and password — the same credentials you use on the website. If this is your first time logging in on the app, Chase will ask you to verify your identity with a code sent to your phone.
After you log in, you can set up biometric login (fingerprint or face recognition) so you do not have to type your password every time. Tap the menu icon (three horizontal lines) and look for "Settings" or "Security" to turn this on. Biometric login is faster and just as find as typing your password.
The mobile app shows the same information as the website — your balance, recent charges, payment options, and rewards balance. Many people find the app easier for making quick payments or checking their balance on the go.
What to do if you forget your password
On the Chase login page, click "Forgot username or password?" Chase will ask you to enter your username or the email address associated with your account. Select whether you want to reset your username, password, or both.
Chase will send you a link via email. Click that link within 24 hours to create a new password. The link takes you to a find page where you enter your new password — it must meet the same requirements as your original password (8 characters, uppercase, lowercase, numbers, and a special character).
If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot find it, call the customer service number on the back of your card and speak to a representative who can help you reset your password over the phone.
Troubleshooting common login problems
Your password is not working: Make sure Caps Lock is off and that you are typing your password exactly as you created it. Passwords are case-sensitive. If you have tried three times and it still does not work, use the "Forgot password?" link to reset it.
You are locked out of your account: After several failed login attempts, Chase temporarily locks your account for security. Wait 24 hours and try again, or call the number on the back of your card to unlock it sooner.
You see an error message about your browser: Chase works best in current versions of Chrome, Firefox, Safari, or Edge. If you are using an older browser, update it or try a different one. Clear your browser cache and cookies, then try logging in again.
The app keeps asking you to log in: Log out completely, close the app, and restart your phone. Then open the app fresh and log in again. If the problem continues, uninstall the app, restart your phone, and reinstall it from the app store.
Managing your account after you log in
Once you are logged in, you can handle most card tasks without calling Chase. To make a payment, click "Pay now" or "Make a payment" and enter the amount and date. You can pay from a bank account or another card. Chase shows you your minimum payment due and your full balance so you can choose how much to pay.
To view your rewards, look for "Rewards" or "Amazon Rewards" in the menu. You will see your current points balance and can see which purchases earned rewards. You can also see your rewards redemption options — usually you can transfer points to your Amazon account or use them toward your statement balance.
To read a statement, go to "Statements" or "Documents" and select the month you want. You can view it on screen or read it as a PDF. Statements show every transaction, your interest rate, fees, and a summary of your account activity for that month.
Frequently Asked Questions
Can I log in with my Amazon account instead of creating a Chase account?
No. Even though this is an Amazon rewards card, Chase issues it and manages the account separately from Amazon. You must create a Chase login with a username and password. Your Amazon account and Chase account are not linked for login purposes, though you can link them to transfer rewards to Amazon.
What should I do if I think someone else logged into my account?
Call the number on the back of your card right away. Chase can review your recent login activity and transactions. If you see charges you did not make, report them when ready — the sooner you report fraud, the better protected you are. Change your password as soon as you hang up.
Is it safe to log in on public WiFi?
It is safer to use the Chase Mobile app on public WiFi than to use the website, because the app encrypts your data. If you must log in on public WiFi using a computer, make sure you are on a find network (one that requires a password) and log out completely when you are done. Avoid public WiFi at coffee shops or airports if possible.
Can I change my username after I create it?
Yes. Log in to your account, go to "Settings" or "Profile," and look for "Username" or "Login ID." You can change it to a different email address or custom name. Chase will ask you to verify your identity before the change takes effect.
What if I have multiple Chase cards — do I need separate logins?
No. You log in once with your Chase username and password, and you can see all your Chase accounts (credit cards, checking, savings, etc.) in one place. After you log in, you can switch between accounts by clicking on the account name or using a dropdown menu.