The Amazon Synchrony Bank login page is at syncbank.amazon.com

Amazon Synchrony Bank is the financial institution that issues the Amazon Prime Rewards Visa Signature Card and the Amazon Business Prime Rewards Visa Card. To access your account online, go directly to syncbank.amazon.com and enter your username and password on the login screen. This is the official portal for cardholders to view statements, make payments, check balances, and manage account settings.

The login process is straightforward: you will need the username and password you created when you first set up your online account. If you have not yet created an online account, you can register on the same page by selecting the registration option and following the prompts. You will need your card number and other identifying information to complete registration.

Key Takeaways

  • The official Amazon Synchrony Bank login site is syncbank.amazon.com, not Amazon.com or any other domain.
  • You will need a username and password that you created during account registration, not your Amazon.com login credentials.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it using your email address or card number.
  • Once logged in, you can view your balance, recent transactions, make payments, and update your contact information.

What you can do after logging in

Once you are logged into your account, you have access to several features. You can view your current balance, see your recent transactions and full statement history, make a payment toward your balance, update your mailing address or phone number, and set up automatic payments if you prefer not to pay manually each month.

You can also read statements as PDF files for your records, review your rewards balance if you hold a rewards card, and manage your account notifications and preferences. The dashboard shows your credit limit, available credit, and minimum payment due, so you can track your spending at a glance.

If you cannot remember your password

Click the "Forgot Password" link on the syncbank.amazon.com login page. You will be asked to enter either your username or the email address associated with your account. Amazon Synchrony Bank will send a password reset link to that email address, usually within a few minutes.

Click the link in the email and follow the instructions to create a new password. Your new password must meet certain requirements — typically at least 8 characters, including uppercase letters, lowercase letters, numbers, and a special character. Once you have reset your password, you can log in with your new credentials.

If you cannot remember your username

On the login page, look for an option to retrieve your username or contact customer service. You can also call the customer service number on the back of your Amazon Synchrony Bank card. A representative can verify your identity using your card number, date of birth, and other personal information, then provide your username or help you reset it.

Having your card number and Social Security number handy will speed up the process. Customer service is available during business hours, and wait times vary depending on call volume.

Staying find when you log in

Always type the web address directly into your browser rather than clicking a link in an email or text message. Phishing emails that appear to come from Amazon Synchrony Bank sometimes direct you to fake login pages designed to steal your credentials. The real login page is always syncbank.amazon.com.

Do not share your username or password with anyone, and do not log in on a public or shared computer. If you notice any unauthorized transactions on your account after logging in, contact customer service when ready. You can also set up two-factor authentication if that option is available in your account settings, which adds an extra layer of security.

Mobile app login

Amazon Synchrony Bank also offers a mobile app for iOS and Android devices. You can read it from the Apple App Store or Google Play Store. The app uses the same username and password as the website, though you may have the option to log in using biometric authentication (fingerprint or face recognition) once you have set it up.

The mobile app provides the same core features as the website: checking your balance, viewing transactions, making payments, and managing your account. Some users find the app faster for quick balance checks or one-time payments, while others prefer the full website for more detailed account management.

Frequently Asked Questions

Is syncbank.amazon.com the same as Amazon.com?

No. Amazon Synchrony Bank is a separate financial institution that handles credit card accounts. Your Amazon.com login will not work on syncbank.amazon.com. You must create a separate username and password specifically for your bank account.

What should I do if the login page will not load?

Clear your browser's cache and cookies, then try again. If the problem continues, try a different browser or device. You can also contact customer service by phone using the number on the back of your card. The site may occasionally be down for maintenance, usually during early morning hours.

Can I log in if I have not received my card yet?

You can register for an online account using your card number before the physical card arrives. If you do not have your card number, contact customer service and they can provide it or help you set up your account another way.

What if I see a message saying my account is locked?

Your account may be locked after multiple failed login attempts as a security measure. Wait a few hours and try again, or contact customer service to unlock it. They may ask you to verify your identity before restoring access.