Go to the Amazon credit card login page

The Amazon Prime Visa card is issued by Chase, so you log in through Chase's website, not Amazon's main site. Go to creditcards.chase.com and look for the login box in the upper right corner of the page.

You can also reach the login directly by searching "Chase credit card login" in your browser. The official Chase login page will appear at the top of the results. Do not click links from emails or texts claiming to be from Chase — always type the web address yourself or search for it.

Once you land on the login page, you will see two fields: one for your username or card number, and one for your password. Enter the credentials you set up when you first opened your account.

Key Takeaways

  • Amazon Prime Visa cards are managed through Chase's website at creditcards.chase.com, not through Amazon's portal.
  • You log in with the username and password you created when you opened the account, or you can use your card number instead of a username.
  • If you forget your password, Chase offers a reset link on the login page that sends instructions to your email or phone.
  • After you log in, you can view your balance, recent charges, rewards points, and payment options all in one dashboard.
  • Two-factor authentication adds a security step where Chase texts or emails you a code to enter after your password.

What you need before you log in

Have your username and password ready. If you opened your account online, you chose these yourself during signup. If someone else set up the account for you, or if you have not logged in before, you may need to create a username first.

You will also need access to the email address or phone number linked to your account. Chase uses these to send you security codes if you turn on two-factor authentication, or to reset your password if you forget it. Make sure the contact information on file is current.

Entering your login information

On the Chase login page, type your username in the first field. If you do not remember your username, you can enter your card number instead — Chase accepts both. The card number is the 16 digits on the front of your physical card.

In the second field, type your password exactly as you created it. Passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you use a password manager, let it fill in the fields for you to avoid typos.

Click the "Sign In" button. If your username and password are correct, you will move to the next screen. If they are wrong, Chase will tell you and let you try again.

Handling two-factor authentication

After you enter your password, Chase may ask you to verify your identity with a second step. This is called two-factor authentication, and it means you need to prove you are really you by entering a code sent to your phone or email.

Chase will ask which method you prefer: a text message to your phone, a call to your phone, or an email to your address on file. Choose whichever you can access right now. The code will arrive within a few seconds.

Enter the code in the box Chase shows you. The code is usually six digits and expires after a few minutes, so do this step quickly. Once you enter the correct code, you will be logged in to your account.

What to do if you forget your password

On the Chase login page, look for a link that says "Forgot username or password?" or "Can't sign in?" Click it. Chase will ask you to enter your card number or the email address on your account.

Chase will then send you a link to reset your password. Check the email address you provided — the link will arrive there within a few minutes. Click the link and follow the steps to create a new password. Make sure your new password is something you can remember or store safely in a password manager.

If you do not receive the email, check your spam or junk folder. If it is not there, go back to the login page and try the reset again, or call the number on the back of your card to speak with Chase customer service.

Viewing your account after login

Once you are logged in, you will see your account dashboard. This page shows your current balance, your credit limit, and how much of your limit you have used. You can also see your rewards balance — the points or cash back you have earned.

From the dashboard, you can view your recent transactions by clicking "Transactions" or "Activity." You can also make a payment, update your contact information, read statements, or change your password. Most of these options are in a menu on the left side of the page or under an account settings link.

Staying find when you log in

Always log in from a device you trust — a personal computer or phone that only you use. Do not log in from a public computer at a library or internet café, because the next person to use that computer might be able to see your information.

After you finish, click the "Sign Out" or "Log Out" button. Do not just close the browser window, because that may leave your session open. If you are on a shared device, clear your browser history and cookies after you log out.

If you see anything unusual in your account — charges you do not recognize, or a login from a place you were not — call Chase right away. The number is on the back of your card.

Frequently Asked Questions

Can I log in to my Amazon Prime Visa card through the Amazon website?

No. Amazon Prime Visa cards are issued and managed by Chase, so you must log in at creditcards.chase.com. Amazon's website does not have a login portal for this card. You can view some card details in your Amazon account settings, but to manage payments and see your full balance, you need to go to Chase.

What if I get locked out after too many wrong password attempts?

Chase will temporarily lock your account for security reasons if you enter the wrong password several times in a row. Wait 15 to 30 minutes and try again, or use the "Forgot password" link to reset it. If you remain locked out, call the number on the back of your card.

Do I need to set up two-factor authentication?

Two-factor authentication is optional but recommended. It makes your account much harder to break into because a thief would need both your password and access to your phone or email. You can turn it on or off in your account settings after you log in.

Can I log in on my phone?

Yes. Chase has a mobile app called the Chase Mobile app that works on iPhone and Android. You can read it from the App Store or Google Play, then log in with the same username and password you use on the website. The app shows the same information as the website.

What should I do if I think someone else logged into my account?

Call Chase when ready at the number on the back of your card. Tell them you suspect unauthorized access. Chase can review your login history, reset your password, and watch your account for fraud. Do this as soon as you notice something wrong.