Where to find the Amazon credit card login

The Amazon credit card is issued by Synchrony Bank, not by Amazon itself. That means you log in through Synchrony's website, not through Amazon.com. Go to mysynchrony.com and enter your username and password on the main login page. If you have never logged in before, you will need to set up an account first — Synchrony will ask for your card number and other details from your statement.

You can also reach the login through the Synchrony mobile app, available on iOS and Android. The login process is the same: your username and password. Some people find the app faster for checking balances or making payments on the go.

Do not log in through Amazon.com itself. Amazon will direct you to manage your card through Synchrony, but the actual account lives at Synchrony's site. Bookmarking mysynchrony.com saves you a step each time.

Key Takeaways

  • Log in at mysynchrony.com with your username and password, not through Amazon.com.
  • If you have never logged in, create an account using your card number and the details on your statement.
  • You can also use the Synchrony mobile app for iOS or Android to check your balance and make payments.
  • Once logged in, you can view your balance, payment history, statements, and make a payment to your account.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it with your email address.

Setting up your account for the first time

When you first receive your Amazon credit card, Synchrony does not automatically create a login for you. You have to do it yourself. Go to mysynchrony.com and look for a link that says "Enroll Now" or "Create Account" — the exact wording changes, but it is near the main login box.

Synchrony will ask you for your card number, the last four digits of your Social Security number, your date of birth, and your ZIP code. Have your physical card or your statement in front of you so you can enter the card number correctly. This information matches what Synchrony has on file, so it has to be exact.

After you verify your identity, you will create a username and password. Make your password strong — use a mix of uppercase and lowercase letters, numbers, and symbols. Write it down somewhere safe, or use a password manager to store it.

What you can do once you are logged in

Once you log in, you see your current balance, your credit limit, and how much available credit you have left. You can view your statement for any month going back several years. Synchrony also shows you a list of recent transactions, so you can check what you have charged.

You can make a payment directly from the login page. Synchrony lets you pay from a bank account (which usually takes one to two business days) or by debit card (which is faster but may have a small fee). You can set up automatic payments so your bill is paid on the same day each month without you having to log in.

The login also shows you your rewards balance if you are earning cash back or points. You can see how much you have earned and when rewards post to your account.

Resetting your password if you forget it

On the mysynchrony.com login page, click "Forgot Password" below the login box. Synchrony will ask for your username or the email address tied to your account. You will then receive an email with a link to reset your password. Click that link and create a new password.

The reset link usually works for 24 hours. If you do not use it within that time, you will have to request a new one. If you do not receive the email, check your spam folder — sometimes password reset emails get filtered there by mistake.

If you cannot remember your username either, use the "Forgot Username" link instead. Synchrony can send you your username to your email address on file.

Troubleshooting login problems

If you enter your username and password but Synchrony says they are wrong, make sure Caps Lock is not on. Passwords are case-sensitive, so "MyPassword" is different from "mypassword". If you are still locked out after a few tries, use the "Forgot Password" link to reset it.

If you see a message that says your account is locked, wait 15 to 30 minutes and try again. Synchrony locks accounts temporarily after several wrong password attempts to protect against fraud. The lock lifts on its own.

If you have trouble on the mobile app, try logging in on the website instead. Sometimes clearing the app's cache (in your phone's settings) fixes login problems. You can also uninstall and reinstall the app if it keeps crashing.

Keeping your login find

Never share your username or password with anyone, including Synchrony employees. Synchrony will never ask you for your password by email or phone. If someone contacts you claiming to be from Synchrony and asks for your login details, hang up or delete the email — it is a scam.

Log out when you are done, especially if you are using a shared computer. Click the "Log Out" button at the top of the page. Do not just close the browser window, because that can leave your session open.

If you think someone else has accessed your account, change your password right away and contact Synchrony at the number on the back of your card. They can review your account for fraud and help you find it.

Frequently Asked Questions

Can I log into my Amazon credit card through Amazon.com?

No. Amazon directs you to Synchrony for account management, but the actual login is at mysynchrony.com. You cannot manage your card balance or make payments through Amazon itself.

What do I do if I never received a welcome email from Synchrony?

Go directly to mysynchrony.com and click "Enroll Now" to create your account. You do not need a welcome email — you can set up your login anytime using your card number and personal information. If you have questions, call the number on the back of your card.

Is the Synchrony app safe to use?

Yes, the official Synchrony app uses the same security as the website. Make sure you read it from the Apple App Store or Google Play Store, not from a third-party source. Never log in through a link in a text message or email — always go to the app or website directly.

Can I change my username after I create it?

Synchrony does not allow you to change your username once it is set. If you want a different one, you would have to contact Synchrony directly to see if they can help. For most people, it is easier to just remember the one you chose.

What happens if I do not log in for a long time?

Your account stays active as long as your card is open. You can log in anytime, even if months have passed. Your password does not expire, so you do not have to change it unless you want to.