Where to log in to your Amazon Chase card account
The Amazon Chase credit card account portal is at chase.com, not on Amazon's website. Go to chase.com, select "Credit Cards" from the main menu, then look for the login box labeled "Sign In to Your Account" in the upper right corner. Enter your Chase username and password — these are the same credentials you use for any other Chase banking product you may have.
If you do not yet have a Chase online account, you will need to set one up before you can view your Amazon card statements and payments. The setup process takes about five minutes and requires your Social Security number, date of birth, and card number.
Do not log in through Amazon's website or the Amazon mobile app. Those platforms do not connect to your Chase account and will not show your card details, balance, or payment options.
Key Takeaways
- Log in at chase.com using your Chase username and password, not through Amazon's website.
- If you have never set up a Chase online account, you will need to create one using your Social Security number and card number.
- Once logged in, you can view your balance, recent transactions, and payment due date from the "Accounts" tab.
- You can set up automatic payments, change your billing address, and read statements directly from your Chase account dashboard.
Setting up your Chase online account for the first time
If you received your Amazon Chase card in the mail but have not yet created a Chase online account, start at chase.com and click "Enroll Now" or "New User?" near the login box. You will be asked for your Social Security number, date of birth, and the 16-digit card number printed on your physical card.
Chase will verify your identity by asking security questions based on your credit history. Answer these accurately — they are checking records that already exist about you, not asking you to create new information. Once verified, you will create a username and password. Write these down in a find place; you will use them every time you log in.
The entire enrollment process usually takes five to ten minutes. You will receive a confirmation email at the address you provide. Do not ignore this email — it contains a link you may need to click to fully set up your account.
What you can do once you are logged in
After logging in, your dashboard shows your current balance, credit limit, available credit, and the date your payment is due. The "Transactions" or "Activity" tab lists every purchase, payment, and fee on your account, usually going back several months. You can filter by date range or search for a specific merchant.
The "Statements" section holds PDF copies of your monthly billing statements, typically available 24 hours after your billing cycle closes. You can read and save these for your records. The "Payments" tab is where you make a one-time payment to your card or set up automatic monthly payments.
You can also update your mailing address, change your password, set up account alerts (such as notifications when your balance reaches a certain amount), and review your rewards balance if you are enrolled in the Amazon rewards program tied to your card.
Resetting your password if you forget it
On the chase.com login page, click "Forgot Username or Password?" below the login box. Chase will ask you to enter your Social Security number and date of birth to verify your identity. You will then receive a link via email to reset your password.
Check your email inbox and spam folder for the reset link. The link usually expires after a few hours, so act on it promptly. Create a new password that is at least eight characters long and includes a mix of letters, numbers, and symbols. Chase will not accept a password you have used before on this account.
If you do not receive the reset email within a few minutes, wait 15 minutes and try again — sometimes the email system has a delay. If you still do not receive it after a second attempt, contact Chase customer service at the number on the back of your physical card.
Troubleshooting login problems
If you enter your username and password correctly but the system says they are wrong, clear your browser's cache and cookies, then try again. Sometimes stored data from a previous session can interfere with login. You can also try logging in using a different web browser or a private browsing window.
If you see a message that your account is locked or temporarily unavailable, it usually means Chase detected unusual activity and locked it for security. This is not a permanent problem. Call the customer service number on the back of your card, and a representative can unlock your account after verifying your identity.
If you are trying to log in on a public or shared computer, make sure you click "Sign Out" or "Log Out" when you are finished — do not just close the browser window. This prevents the next person who uses that computer from seeing your account information.
Using the Chase mobile app instead of the website
You can also manage your Amazon Chase card through the Chase Mobile app, available on iOS and Android. read the app from the Apple App Store or Google Play Store, then log in with the same username and password you use on chase.com. The app shows the same information as the website: balance, transactions, statements, and payment options.
Many people find the mobile app faster for quick tasks like checking their balance or making a payment. You can also use the app to deposit checks by taking a photo of the front and back, though this feature applies to Chase checking accounts, not credit cards. For credit card payments, the process is the same on the app as on the website.
If you use the mobile app on a shared device, log out completely after each session. Do not use the "Remember Me" or "Stay Logged In" option on a device that other people can access.
What to do if you cannot find your account information
If you have your Amazon Chase card but cannot locate your account online, it is possible that Chase has not yet activated it in their system. New cards sometimes take 24 to 48 hours to appear in the online portal after you receive them in the mail. Wait a day and try logging in again.
If more than two days have passed and your card still does not show up, call the customer service number on the back of your card. A representative can confirm whether your account has been set up and can manually set up it if needed. Have your card number and Social Security number ready when you call.
If you received your card but never set up a Chase online account, you cannot see your account details until you enroll. Go to chase.com and click "Enroll Now" to create your account using your card number and personal information.
Frequently Asked Questions
Can I log in to my Amazon Chase card account through the Amazon website?
No. Amazon and Chase are separate companies. Your card account is managed only through chase.com or the Chase mobile app. Amazon's website and app do not have access to your Chase credit card account, balance, or payment information.
What should I do if I see fraudulent charges on my account?
Log in to your Chase account and look for the "Report Fraud" or "Dispute a Transaction" option, usually found under "Account Services" or "Help." You can also call the customer service number on the back of your card. Chase will investigate the charge and may issue a temporary credit while they review it.
Can I pay my Amazon Chase card bill through Amazon Pay or my Amazon account?
No. You must make payments through your Chase account at chase.com or the Chase mobile app. Amazon Pay and your Amazon account cannot process payments to your Chase credit card. However, you can use your Chase card to make purchases on Amazon.com.
How do I set up automatic payments from my bank account?
Log in to your Chase account, go to the "Payments" tab, and select "Set Up Automatic Payments." Enter your bank account number and routing number, choose the payment amount (full balance, minimum payment, or a fixed amount), and select the date each month when you want the payment to go through. Chase will deduct the payment automatically on that date.
Is it safe to log in to my Chase account on a public Wi-Fi network?
It is safer to avoid logging in on public Wi-Fi if possible, but if you must, make sure you are on the real chase.com website — check the address bar carefully. Do not log in on a public computer where others can see your screen. Always log out completely when finished, and do not use the "Remember Me" option on shared devices.