Where to find your Amazon credit card login
Amazon offers two main credit cards: the Amazon Prime Rewards Visa Card and the Amazon Rewards Visa Card. Both are issued by Chase Bank. To log into your account, you go to Chase's website, not Amazon's — even though the card carries Amazon's name.
The login page is at creditcards.chase.com. Once you're there, enter your username and password in the main login box. If you don't have a Chase online account yet, you'll need to set one up first by clicking "Enroll now" and providing your card number, Social Security number, and other identifying information.
You can also log in through the Chase Mobile app, available on iPhone and Android. The process is the same — use your Chase username and password, not your Amazon account credentials.
Key Takeaways
- Amazon credit cards are issued by Chase, so you log in at creditcards.chase.com, not through Amazon's website.
- You need a Chase online account to view your card balance and statements; signing up requires your card number and Social Security number.
- The Chase Mobile app offers the same login and account features as the website.
- If you forget your password, Chase offers password reset options through email or text message verification.
What you can do once you're logged in
After logging in, you can view your current balance, recent transactions, and payment due date. You can also set up automatic payments, read statements as PDFs, and update your contact information and mailing address.
The account dashboard shows your rewards balance separately. For the Prime Rewards card, you earn 5% back on Amazon.com purchases and Whole Foods Market, 2% at restaurants and gas stations, and 1% everywhere else. For the standard Amazon Rewards card, you earn 3% back on Amazon.com and Whole Foods, and 1% on everything else. Your rewards appear in your account and can be redeemed toward Amazon purchases.
If you can't remember your username or password
Click "Forgot username or password?" on the Chase login page. Chase will ask you to enter your card number and date of birth to verify your identity. You'll then receive a link via email or text to reset your password.
If you don't have access to the email or phone number on file, you can call Chase customer service at the number on the back of your card. They can verify your identity through additional questions and help you regain access to your account.
Setting up two-factor authentication
Chase offers optional two-factor authentication, which adds a security layer beyond your password. Once enabled, you'll receive a code via text or email each time you log in from a new device or browser.
To turn this on, log into your account, go to Settings, and look for "Security" or "Two-Factor Authentication." You'll choose whether to receive codes by text message or email. This step is optional but recommended if you want extra protection against unauthorized access.
Paying your bill through your Chase account
You can pay your Amazon credit card bill directly from your Chase account. Log in, find your card, and click "Make a payment." You can pay the full balance, the minimum payment, or any amount in between.
Chase lets you pay from a bank account you've already linked to your account, or you can add a new bank account during the payment process. Payments typically post within one to two business days. You can also set up automatic payments so a fixed amount or your full balance is paid on a date you choose each month.
Viewing your rewards and redemption options
Your rewards balance appears in your account dashboard. The exact redemption options depend on which Amazon card you have. Both cards let you redeem rewards as a statement credit, which reduces your card balance, or you can transfer rewards directly to your Amazon account to spend on purchases.
Some cardholders also see options to redeem for travel, cash back, or gift cards, though these vary by card type and account status. Check your account dashboard to see which redemption methods are available to you.
Troubleshooting common login problems
If you're locked out after multiple failed login attempts, Chase temporarily blocks access to your account for security. Wait 24 hours and try again, or call the customer service number on your card to unlock it sooner.
If you're entering the correct password but still can't log in, clear your browser's cache and cookies, then try again. If you're using an older browser, update it — Chase's website works best on current versions of Chrome, Safari, Firefox, or Edge. If the problem persists, contact Chase directly; there may be a temporary issue with their system or your account may need additional verification.
Frequently Asked Questions
Can I log into my Amazon credit card through Amazon.com?
No. Even though the card is branded with Amazon's name, it's issued and managed by Chase. You must log in at creditcards.chase.com or through the Chase Mobile app. Amazon.com does not host credit card account logins.
What if I have both an Amazon Prime Rewards card and a regular Amazon Rewards card?
Both cards use the same Chase login. Once you're logged in, you'll see both cards listed in your account dashboard. You can switch between them to view balances, make payments, and check rewards for each card separately.
Is it safe to log in on public WiFi?
It's safer to avoid logging into financial accounts on public WiFi. If you must, use the Chase Mobile app rather than the website, and make sure you're on the official Chase website or app — not a phishing site. Consider using a VPN for extra security on public networks.
How do I update my contact information or address?
Log into your Chase account, go to Settings, and look for "Profile" or "Account Information." You can update your phone number, email address, and mailing address there. Changes typically take effect within one to two business days.
What should I do if I see unauthorized charges on my statement?
Log into your account and look for the transaction. Click on it to report it as fraudulent or unauthorized. Chase will investigate and may issue a temporary credit while they review. You can also call the number on the back of your card to report fraud by phone.