Log in to Aerie at aerie.com or through the mobile app

Go to aerie.com and look for the "Log In" button in the top right corner of the homepage. Enter your username or email address and password, then click "Sign In". If you use the Aerie mobile app instead, open it and tap the login option at the bottom of the screen, then enter the same credentials.

Both routes take you to your account dashboard, where you can view your balance, recent transactions, and payment options. The website and app stay in sync, so your information is the same regardless of which one you use.

Key Takeaways

  • Visit aerie.com or open the Aerie mobile app and select the login option to access your account.
  • Use your username or email address along with your password to sign in.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
  • Once logged in, you can pay your bill, check your balance, view statements, and update your account details.
  • If you have never logged in before, you may need to register your card first using the card number and other details from your physical card.

Reset your password if you cannot remember it

On the Aerie login page, click the "Forgot Password" link below the password field. Enter the email address or username associated with your account. Aerie will send a password reset link to your email inbox.

Click the link in that email and follow the prompts to create a new password. Make sure your new password is at least 8 characters long and includes a mix of uppercase letters, lowercase letters, numbers, and symbols — Aerie requires this for security. Once you have set your new password, return to the login page and sign in with it.

Register your card if this is your first time logging in

If you received an Aerie credit card in the mail but have never created an online account, you will need to register it first. Go to aerie.com and look for a "Register" or "Enroll" button near the login area. You may also see a prompt to register when you first try to log in.

Have your physical card nearby. You will need to enter your card number, expiration date, CVV (the three-digit code on the back), and your date of birth. Aerie will also ask for your zip code and other identifying information to verify your identity. After you complete registration, you can set up your username and password and log in normally.

Pay your bill after you log in

Once you are signed into your account, look for a "Make a Payment" or "Pay Now" button on your dashboard. Click it and choose how much you want to pay — you can pay your full balance, the minimum payment, or a custom amount. Select your payment method: you can usually pay from a bank account (ACH transfer) or with a debit card.

Enter the payment details and review the amount and date one more time before confirming. Aerie will show you a confirmation number. Keep this for your records. Payments made before 8 p.m. Eastern Time typically post the same day; payments after that time post the next business day.

View your statement and transaction history

Your account dashboard shows recent transactions as soon as you log in. To see a full monthly statement, look for a "Statements" or "Documents" section in the menu. You can usually read statements as PDF files or view them online going back several months.

Each transaction shows the merchant name, the date, and the amount charged. If you see a charge you do not recognize, note the date and merchant name, then contact Aerie's customer service number on the back of your card to report it.

Update your account information and settings

After you log in, find the "Account Settings," "Profile," or "My Account" section — the exact name varies depending on whether you are on the website or app. Here you can change your password, update your email address, add or change your phone number, and set up alerts for payments and unusual activity.

You can also manage your mailing address, set up automatic payments, and choose whether to receive statements by email or mail. Any changes you make take effect when ready, though it may take a few business days for mailed documents to reflect a new address.

Troubleshoot common login problems

If you see an error message saying your username or password is incorrect, double-check that you are typing them exactly as you set them up — they are case-sensitive. Make sure Caps Lock is not on. If you are still stuck, use the "Forgot Password" link to reset your password.

If your account is locked after multiple failed login attempts, wait 15 to 30 minutes and try again, or contact Aerie customer service at the number on your card. If you are having trouble with the mobile app, try logging out completely, closing the app, and opening it again. You can also try logging in on the website instead to see if the problem is specific to the app.

Frequently Asked Questions

What do I do if I never received my Aerie card in the mail?

Log in to your account (or register if you have not yet) and look for a "Card Status" or "Order Status" section. This shows whether your card is in production, shipped, or delivered. If it shows delivered but you did not receive it, contact Aerie customer service to report the missing card and request a replacement.

Can I log in from outside the United States?

Yes, you can log in to your Aerie account from anywhere with an internet connection. However, if you are traveling internationally and make purchases, Aerie may flag them as unusual activity for fraud protection. You can update your travel plans in your account settings before you leave, or contact customer service if a charge is declined.

Is it safe to log in on a public computer or phone?

It is safer to log in only on devices you own and trust. If you must use a public computer, log out completely when you are done and do not save your password. Never log in on a public Wi-Fi network without a VPN. After logging in on a shared device, clear your browser history and cookies.

What if I see charges I did not make?

Log in to your account and note the date, merchant name, and amount of each unauthorized charge. Contact Aerie customer service at the number on your card or in your account to report fraud. You can usually dispute charges online through your account as well. Aerie will investigate and may issue a temporary credit while they look into it.

Can I log in with my username instead of my email address?

Yes, the Aerie login page accepts either your username or your email address. Use whichever one you remember. If you forget both, use the "Forgot Password" link and enter the email address associated with your account, and Aerie will send you a reset link.