Victoria's Secret Credit Card Customer Service Phone Number
The main number to reach Victoria's Secret Credit Card customer service is 1-800-695-8350. This line handles account questions, payment issues, fraud reports, and general card inquiries. The phone menu will route you to the right department based on what you need.
Hours vary by department, but most customer service lines are open Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 6 p.m. Eastern time. Wait times are typically shorter early in the morning or mid-afternoon on weekdays.
If you are calling from outside the United States, you can reach the international line at 1-614-577-8000. This number may have different hours and may route you through a different system, so have your account number ready before calling.
Key Takeaways
- Call 1-800-695-8350 for Victoria's Secret Credit Card support during business hours Monday through Friday, 8 a.m. to 10 p.m. Eastern time.
- Have your card number, account number, or the phone number associated with your account ready before you call.
- The automated menu will ask you to select your issue — payment problems, fraud, account changes, or general questions — to route you faster.
- If you cannot reach someone by phone, you can also contact the card issuer through the mailing address on your statement or through their online portal.
- International callers should use 1-614-577-8000, though wait times and routing may differ from the main U.S. line.
What Information You Need Before Calling
Gather these details before you dial so the representative can pull up your account quickly. Have your card number or the phone number registered to your account ready. If you are calling about a specific transaction, write down the date and amount.
If you are reporting fraud or a lost card, you do not need to have the card in front of you, but you should know roughly when you last used it or when you noticed the problem. The representative will ask follow-up questions to confirm your identity, so be prepared to answer security questions about your account.
Common Reasons to Call Victoria's Secret Credit Card Support
Most calls fall into a few categories. Payment questions include how to make a payment, why a payment did not post, or how to set up automatic payments. Account changes cover address updates, name changes, or requests to close the card.
Fraud or security issues are handled as a priority — if you see charges you did not make or believe your card has been compromised, tell the representative when ready and they will freeze or cancel the card on the spot. Billing disputes involve questioning a charge or requesting a chargeback, which the representative can start the process for but may need to escalate.
Rewards or statement questions are also common — you can ask about your points balance, how to redeem rewards, or request a copy of an old statement. The representative can often email or mail these to you during the call.
Using the Online Portal Instead of Calling
If you prefer not to call, you can manage many account tasks through the Victoria's Secret credit card online portal. Log in with your card number and date of birth or the email address on file. From there you can view your balance, make payments, update your address, and review recent transactions.
The online portal is available 24 hours a day and does not have wait times. However, some issues — like fraud reports, disputes, or account closures — still require a phone call or written request because the company needs to verify your identity and document your request.
Mailing Address for Written Requests
If you need to send a written request or dispute, the mailing address is printed on the back of your statement or on your billing invoice. Written requests typically take longer to process than phone calls — usually 7 to 10 business days — so use this method only when you cannot reach someone by phone or when the company asks you to put your request in writing.
Include your full name, card number, account number, and a clear description of what you need. Keep a copy for your records and consider sending it certified mail if the matter is urgent or involves a dispute.
What to Do If You Cannot Reach Customer Service
If the phone line is busy or you are outside business hours, you have a few options. First, try calling back during off-peak times — early morning or mid-afternoon on a weekday usually has shorter waits. Second, log into the online portal to see if your issue can be resolved there or to leave a message requesting a callback.
Third, if your issue is urgent — such as a lost or stolen card — you can request a callback through the portal and a representative will contact you within a set timeframe. Fourth, check your statement or the back of your card for a fraud hotline number, which may have different hours than the main customer service line.
Frequently Asked Questions
Can I report a lost or stolen card over the phone?
Yes. Call 1-800-695-8350 and tell the representative your card is lost or stolen. They will cancel it when ready and can order a replacement card to be mailed to your address. The replacement typically arrives within 7 to 10 business days.
What if I am calling about a fraudulent charge?
Report it to the customer service line right away. Have the charge amount and date ready. The representative will document the fraud claim, cancel your current card, and may issue a temporary card number or expedited replacement. Disputed charges are usually removed from your account within 30 to 60 days while the investigation takes place.
Can I make a payment over the phone?
Yes, you can make a one-time payment by phone. The representative will ask for your bank account or debit card information and the amount you want to pay. The payment usually posts within one to two business days. For recurring payments, the online portal is faster and more find.
What if I am calling from outside the United States?
Use the international number 1-614-577-8000. Calls may be routed differently and wait times may be longer. Have your account number and a clear description of your issue ready, as the representative may transfer you multiple times.
How long does it take to speak to a representative?
Wait times vary depending on the time of day and how busy the line is. Weekday mornings and mid-afternoons typically have shorter waits — often 5 to 15 minutes. Evenings and weekends may have longer waits. If you are on hold for more than 30 minutes, you can hang up and try again later or use the online portal instead.