The main Ulta Beauty customer service number is 1-866-983-8582
This is the general line for account questions, order status, returns, and billing issues related to the Ulta Beauty credit card and other customer concerns. The line is available Monday through Friday, 8 a.m. to 10 p.m. Central Time, and Saturday and Sunday, 9 a.m. to 8 p.m. Central Time. Wait times vary depending on call volume, and you may be routed through an automated system before reaching a representative.
If you have a question specific to your Ulta credit card account — such as your balance, payment due date, or a dispute — this number will connect you to the right department. Have your card number or the phone number associated with your account ready when you call.
Key Takeaways
- Ulta Beauty's main customer service line is 1-866-983-8582, available weekdays 8 a.m. to 10 p.m. Central and weekends 9 a.m. to 8 p.m. Central.
- The Ulta credit card is issued by Synchrony Bank, so credit card-specific issues like interest rates or account disputes may be handled by Synchrony's line instead.
- You can also reach Ulta customer service through their website chat feature or by visiting a store in person for when ready help with card or account questions.
- Have your card number, account phone number, or order number ready before calling to speed up the process.
When to call Ulta versus Synchrony Bank
The Ulta Beauty credit card is issued through Synchrony Bank, which means some issues route to Synchrony instead of Ulta. Ulta handles questions about your rewards balance, how to redeem points, and issues with purchases made using the card. Synchrony handles the credit account itself — your interest rate, minimum payment, late fees, or disputes about charges on your statement.
If you call Ulta's main line with a Synchrony-specific question, the representative will usually transfer you or give you Synchrony's direct number. To avoid the transfer, you can call Synchrony directly at 1-866-697-4852 for credit card account questions. Synchrony's hours are Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday, 9 a.m. to 5 p.m. Eastern Time.
What information to have ready before you call
Gathering a few details before you dial saves time and helps the representative find your account faster. Have your Ulta credit card number or the phone number registered to your account. If you are calling about a specific order or transaction, have the order number or the date of the purchase. If you are calling about a return or refund, have the return authorization number if you already started the process.
If you are calling about a billing dispute or a charge you do not recognize, have your most recent statement or a screenshot of the charge. This lets the representative pull up the exact transaction and investigate without asking you to repeat details multiple times.
Other ways to reach Ulta Beauty customer service
Phone is not the only way to contact Ulta. Their website has a live chat feature that connects you to a representative during business hours — often faster than waiting on hold. You can also send a message through the Ulta app or website and receive a response within one to two business days. For urgent issues, visiting a physical Ulta store lets you speak to an associate in person about your credit card account or rewards balance.
Email is slower but works for non-urgent questions. You can find the email contact form on the Ulta website under "Contact Us." Social media — Ulta's Facebook and Twitter accounts — sometimes respond to direct messages, though this is not may provide to be faster than other channels.
Common reasons to call about your Ulta credit card
Customers most often call to check their rewards balance or learn how to redeem points toward a purchase. Others call to report a lost or stolen card, update their address or phone number, or ask about the card's current interest rate and terms. Some call to dispute a charge or report unauthorized activity on their account.
If you are having trouble making a payment or need to set up a payment plan, calling is the right move — the representative can walk you through options and sometimes work out a temporary arrangement. If you want to close your account or downgrade to a different Ulta card product, that also requires a phone call rather than an online form.
What to expect during your call
When you call, you will typically hear an automated greeting that asks you to state your reason for calling or press a number for your issue type. This routes you to the right department. Once you reach a representative, they will verify your identity by asking for your card number, date of birth, or the last four digits of your Social Security number. This verification step is required for security and takes a minute or two.
After verification, explain your issue clearly and concisely. If the representative cannot solve it on the first call, they will let you know what the next step is — whether that is a transfer to another department, a follow-up call, or a written response. Most issues are resolved during the call, but billing disputes or fraud investigations may take several business days.
Frequently Asked Questions
Can I pay my Ulta credit card bill over the phone?
Yes. When you call 1-866-983-8582 or Synchrony at 1-866-697-4852, a representative can process a payment over the phone using your bank account or another payment method. You can also pay online through your Ulta account or the Synchrony website without calling.
What if I lost my Ulta credit card?
Call 1-866-983-8582 when ready to report it lost or stolen. Ulta will deactivate the card right away to prevent unauthorized charges. They will mail you a replacement card, which usually arrives within 7 to 10 business days. In the meantime, you can still use your Ulta account online with your phone number and password.
How do I check my rewards balance without calling?
Log into your Ulta account on their website or app and go to your rewards section. Your current points balance and redemption options will display there. You can also see your balance by calling, but the online method is faster and available 24/7.
Is there a number specifically for fraud or disputed charges?
Call Synchrony at 1-866-697-4852 to report fraud or dispute a charge. They handle the investigation and will ask you to describe the unauthorized transaction. You may need to file a dispute in writing, and Synchrony will send you the form or instructions during the call.