The Ulta Beauty Credit Card customer service number is 1-866-983-8582
Call this number to reach the Ulta Beauty credit card team for questions about your account, payments, rewards, or billing. The line is available Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday, 9 a.m. to 8 p.m. Eastern time. Have your card number and account information ready when you call.
The Ulta Beauty credit card is issued by Synchrony Bank, which handles all account management and customer service. When you call, you will reach Synchrony representatives trained on the Ulta card program specifically. They can help with balance transfers, payment arrangements, rewards questions, and account changes.
Key Takeaways
- The Ulta Beauty credit card customer service line is 1-866-983-8582, available weekdays 8 a.m. to 10 p.m. Eastern and weekends 9 a.m. to 8 p.m. Eastern.
- Synchrony Bank, not Ulta Beauty directly, manages the credit card account and handles all customer service calls.
- Have your card number, account number, and recent statement information ready before calling to speed up your conversation.
- You can also manage your account online through the Synchrony website or mobile app without calling.
What you can handle by phone
Call the Ulta Beauty credit card line to report a lost or stolen card, dispute a charge, ask about your current balance, or set up a payment. You can also call to ask about your rewards balance, how points work toward Ulta purchases, or whether you are may be able to access for a credit limit increase.
If you have questions about a specific transaction or do not recognize a charge, the phone line is the fastest way to get an answer. Synchrony can often resolve disputes or explain charges during the same call. If you need to dispute a charge formally, the representative will walk you through that process and may issue a temporary credit while they investigate.
Managing your account without calling
You can handle most account tasks online through the Synchrony website or the Synchrony mobile app without waiting on hold. Log in with your card number and PIN or create an online account if you have not already. From there you can check your balance, make payments, view your rewards, and update your contact information.
The online portal also shows your full transaction history and lets you read statements. If you prefer not to call, this is often faster than waiting for a representative, especially during busy hours.
Reporting a lost or stolen card
If your Ulta Beauty credit card is lost or stolen, call 1-866-983-8582 when ready to report it. A representative will deactivate the card right away so no one else can use it. They will ask you to confirm recent transactions to make sure they are yours, and they can start a fraud investigation if you see charges you did not make.
Synchrony will send you a replacement card by mail, usually within 7 to 10 business days. In the meantime, your account remains active online, so you can still make purchases with a digital wallet or pay your bill through the website.
Payment and billing questions
Call the customer service line if you need to set up a payment, ask about your due date, or discuss payment options if you are having trouble paying your bill. Representatives can tell you your current balance, minimum payment due, and when your payment will post to your account.
If you are unable to pay your full balance, ask about a payment plan or hardship options. Synchrony may be able to work with you on a temporary arrangement, though this depends on your account history and current situation. It is better to call before you miss a payment than to wait until after.
Understanding your rewards
The Ulta Beauty credit card earns points on every purchase, and the rate varies depending on where you shop. Call customer service if you are unsure how many points you have earned, how many points you need for a reward, or how to redeem your points at Ulta.
Representatives can also explain the difference between points earned at Ulta Beauty stores versus other retailers, and whether bonus point promotions are currently running. If you have points that are about to expire or have questions about your rewards balance, the phone line is the clearest way to get a straight answer.
Frequently Asked Questions
What time should I call to avoid a long wait?
Call early in the morning on a weekday, around 8 a.m. to 9 a.m. Eastern time, or late in the afternoon after 4 p.m. Eastern time. Avoid calling during lunch hours or on the first few days after a statement closes, when call volume is highest.
Can I reach a representative if I call outside business hours?
The phone line is not staffed outside the listed hours, but you can use the automated system to report a lost card, make a payment, or check your balance. For other issues, you will need to call back during business hours or use the online portal.
Do I need to call from the phone number on my card?
No. You can call from any phone. Have your card number and account information ready so the representative can pull up your account quickly.
What if I have a dispute with a charge?
Call the customer service line and tell the representative which charge you are disputing. They will ask you to describe the issue and may issue a temporary credit while they investigate. Keep any receipts or documentation related to the purchase.
Can I explore for a credit limit increase by phone?
Yes. Call customer service and ask whether you are may be able to access for a credit limit increase. The representative will review your account and may be able to approve an increase on the spot, or they may tell you to check back after a certain amount of time.