The main TJ Maxx credit card phone line
The number to call about your TJ Maxx credit card is 1-800-926-6299. This line handles account questions, payment issues, fraud reports, and lost or stolen card replacement. The menu will route you to the right department based on what you need.
Call during business hours, which are typically Monday through Friday, 8 a.m. to 10 p.m. Eastern time, and Saturday and Sunday, 10 a.m. to 8 p.m. Eastern time. Wait times are usually shorter early in the morning or mid-afternoon on weekdays.
Have your card number or the phone number associated with your account ready when you call. If you're reporting fraud or a lost card, have your Social Security number available as well — the representative will need it to verify your identity before discussing account details.
Key Takeaways
- Call 1-800-926-6299 to reach TJ Maxx credit card customer service for account questions, payments, fraud, or card replacement.
- The line is open Monday through Friday 8 a.m. to 10 p.m. Eastern time and Saturday and Sunday 10 a.m. to 8 p.m. Eastern time.
- Have your card number or account phone number ready, plus your Social Security number if reporting fraud or a lost card.
- You can also manage your account online through the TJ Maxx website without calling if your issue is a payment, balance check, or address change.
What you can handle online instead of calling
Before you call, check whether your issue can be resolved faster on the TJ Maxx website. You can log into your account to make a payment, view your balance, update your address, see your statement, or check your available credit. These tasks usually take two minutes and don't require waiting on hold.
If you've forgotten your password, the website has a reset option that sends a link to your email. You don't need to call for this. The same applies if you want to change your PIN or update your contact information.
When you need to call instead of using the website
Call the credit card line if your card is lost or stolen, you see fraudulent charges, you want to dispute a transaction, you need to increase your credit limit, or you have questions about your interest rate or account terms. You should also call if you're having trouble logging into your online account after trying the password reset.
If you're calling about a specific charge you don't recognize, have your statement in front of you so you can give the representative the exact date and amount. This speeds up the conversation and helps them locate the transaction right away.
What happens when you call
When you call, an automated system will ask you to enter your card number or the phone number on your account. After that, you'll hear menu options. Press the number that matches your reason for calling — usually something like "1 for account questions," "2 for payments," or "3 for fraud and lost cards."
Wait times vary. During peak hours (lunch time and early evening), you may wait 10 to 20 minutes. If the wait is very long, the system will sometimes offer to call you back instead of keeping you on hold. This is usually faster than waiting.
Once you reach a representative, they'll verify your identity by asking for your Social Security number or other personal details. After that, they can discuss your account and help with your issue. The whole call usually takes 5 to 15 minutes depending on what you need.
If you can't reach the credit card line
If the line is busy or you prefer not to call, you can also contact TJ Maxx through their website's contact form or by visiting a TJ Maxx store in person. Store associates can't access your credit card account directly, but they can take down your information and have someone from the credit card department call you back.
Some issues — like reporting a lost card — are faster to handle by phone because the card can be cancelled when ready. If you use the website contact form, expect a response within one to two business days.
Protecting yourself when you call
Never give your full Social Security number, PIN, or full card number to anyone who calls you claiming to be from TJ Maxx. Real representatives will never ask for these details unsolicited. If someone calls you about your TJ Maxx credit card account, hang up and call the official number yourself instead.
The official TJ Maxx credit card number is always 1-800-926-6299. Write it down or save it in your phone so you know what to dial if you need to reach them. Scammers sometimes spoof this number, so if something feels wrong during a call, hang up and dial the number yourself from a different phone or after waiting a few minutes.
Frequently Asked Questions
Can I pay my TJ Maxx credit card bill by phone?
Yes. When you call 1-800-926-6299, you can make a payment over the phone using a bank account or another credit card. You can also pay online through the website, which is faster and doesn't require waiting on hold. Payments made before 5 p.m. Eastern time usually post the same day.
What do I do if I lost my TJ Maxx credit card?
Call 1-800-926-6299 right away and tell the representative your card is lost. They will cancel it when ready so no one else can use it. A replacement card will be mailed to your address on file, usually within 7 to 10 business days. Ask the representative for a temporary card number if you need to shop before the replacement arrives.
How do I report fraudulent charges on my TJ Maxx card?
Call 1-800-926-6299 and select the fraud option from the menu. Have your statement ready and tell the representative which charges you didn't make. They will start an investigation and may cancel your card and send a replacement. Disputed charges are usually removed from your account within 30 days while the investigation happens.
Is there a different number for TJ Maxx store customer service versus credit card service?
Yes. The credit card line is 1-800-926-6299. For questions about purchases, returns, or store policies, you can call the main TJ Maxx customer service line or visit a store. The credit card number is specifically for account and billing questions.