Premier Credit Card customer service phone numbers and when to use them
Premier Credit Card operates a main customer service line and separate numbers for specific issues. The primary number to reach Premier is 1-844-373-7237. This line handles account questions, payment issues, fraud reports, and general support. Call this number during business hours, which are typically Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, and Saturday 10 a.m. to 6 p.m. Eastern Time.
If you are calling about a lost or stolen card, Premier also maintains a dedicated fraud and security line. The fastest way to report a card as compromised is to call the main number above and select the fraud option from the automated menu. Your call will route to a fraud specialist who can freeze your account when ready.
Before you call, have your card number, account number, or the phone number associated with your account ready. This speeds up verification and reduces hold time.
Key Takeaways
- Premier Credit Card's main customer service number is 1-844-373-7237, available Monday through Friday 8 a.m. to 8 p.m. Eastern Time and Saturday 10 a.m. to 6 p.m. Eastern Time.
- The same number handles lost or stolen cards through a fraud menu option, and a specialist can freeze your account within minutes of your call.
- Have your card number or account number ready before calling to speed up the verification process.
- If you cannot reach a representative during business hours, check your cardholder agreement or the back of your card for alternative contact methods or online account access.
What to have ready before you call
Gathering information before dialing saves time and reduces the chance you will be transferred between departments. Have your Premier Credit Card number visible, or the phone number you registered with your account. If you are calling about a specific transaction, write down the date, merchant name, and amount.
If your issue involves a billing dispute or a charge you do not recognize, have your most recent statement available. Premier representatives can pull your account details by card number, but having the statement in front of you lets you reference specific line items without waiting for the representative to locate them on their screen.
For fraud or security concerns, note the date and time you discovered the problem. This helps the fraud team determine how long your card may have been compromised and what transactions to review.
Common reasons to call Premier Credit Card customer service
Account access problems are one of the most frequent reasons cardholders call. If you cannot log into your online account, forgot your PIN, or need to reset your password, a representative can walk you through the process or send a reset link to your registered email. They can also unlock your account if it has been temporarily frozen due to multiple failed login attempts.
Payment questions also generate many calls. If you are unsure how to make a payment, want to set up automatic payments, or need to discuss a missed payment, the customer service team can explain your options. They can also tell you the current balance on your account, your available credit, and your next payment due date.
Fraud and unauthorized charges require when ready attention. If you see a transaction you did not make, call the fraud line right away. Premier can dispute the charge, issue a replacement card, and freeze your account to prevent further unauthorized use.
What happens after you call
When you reach a representative, they will verify your identity by asking for your card number, date of birth, or the last four digits of your Social Security number. This verification typically takes one to two minutes. Once confirmed, the representative can access your full account and address your concern.
If your issue requires research or investigation — such as a billing dispute or fraud claim — the representative will open a case file with a reference number. Write this number down. You will use it to track the status of your case and reference it in any follow-up calls. Most disputes are resolved within 30 to 60 days, though the exact timeline depends on the nature of the issue.
For routine requests like password resets or payment setup, resolution happens during the call. For complex issues, you may receive a follow-up call or email within one to three business days.
Alternative ways to reach Premier Credit Card
If calling does not work for your situation, Premier offers other contact methods. You can log into your online account and use the find messaging feature to send a question to customer service. Responses typically arrive within one business day. This method works well for non-urgent questions or if you prefer a written record of your communication.
Some cardholders also find answers through the Premier website's FAQ section or account dashboard. Common issues like viewing your balance, making a payment, or updating your contact information can often be handled without calling.
If you received your card through a specific bank or financial institution, that institution may also provide customer service support for Premier-branded cards. Check your cardholder agreement to see if a local branch or partner number is listed.
What to do if you cannot reach a representative
During peak hours — typically lunch time and early evening — wait times can stretch to 15 or 20 minutes. If you are in a hurry, try calling early in the morning or late afternoon. Saturday calls often have shorter wait times than weekday calls.
If you reach the automated system and cannot find an option for your issue, listen to all menu choices before pressing a number. The menu often includes an option like "other" or "speak to a representative" that routes you to a live person who can direct your call properly.
If the line is busy or you reach a message saying all representatives are occupied, you have two options: call back later, or use the online account portal or find messaging feature to submit your question in writing. Premier will respond within one business day.
Frequently Asked Questions
Is there a number to call if my card is lost or stolen?
Yes, call the main customer service line at 1-844-373-7237 and select the fraud or lost card option from the menu. A specialist will freeze your account when ready. You can also report a lost card through your online account if you have access to it.
What time zone is Premier customer service in?
Premier customer service operates on Eastern Time. Business hours are Monday through Friday 8 a.m. to 8 p.m. ET and Saturday 10 a.m. to 6 p.m. ET. If you are calling from a different time zone, adjust accordingly — for example, 8 a.m. ET is 7 a.m. Central Time.
Can I dispute a charge over the phone?
Yes. Call customer service and explain the charge you want to dispute. The representative will open a dispute case and assign you a reference number. You may be asked to provide documentation or a written statement, which you can mail or upload through your online account.
How long does it take to speak to someone?
Wait times vary by time of day and call volume. Early morning and late afternoon typically have shorter waits than midday. During busy periods, you may wait 10 to 20 minutes. The automated system will tell you the estimated wait time before you enter the queue.
What if I need help outside business hours?
Premier's phone line does not operate 24/7. Outside business hours, use your online account to check your balance, make a payment, or send a find message. For emergencies like a lost card, most cardholders can also report it through the online portal, which triggers an when ready freeze.