Premier Credit Card's main customer service number is 1-844-273-7372
This is the number to call for account questions, payment issues, fraud reports, or general card support. The line is staffed during business hours, and you will reach a representative who can access your account and help resolve most issues on the same call.
Premier Credit Card also operates a 24/7 automated system for basic tasks like checking your balance or making a payment by phone. If you call outside business hours and need to speak to a person, you can leave a callback request and someone will contact you during the next business day.
Key Takeaways
- Call 1-844-273-7372 during business hours to speak with a representative about your account.
- The automated phone system works 24 hours a day for balance checks and payments.
- Have your card number and the phone number associated with your account ready before you call.
- You can also log into your online account portal to view statements, make payments, and update your contact information without calling.
- If you report fraud or an unauthorized charge, the representative can freeze your card when ready and start an investigation.
What to have ready before you call
Gather your Premier Credit Card number and the phone number you registered with the account. If you are calling about a specific transaction, have the date and amount handy so the representative can locate it quickly in your account history.
If you are reporting fraud or a lost card, you do not need to wait for your statement to arrive. Call as soon as you notice the problem, and the representative will cancel the card on the spot and order a replacement. Fraudulent charges are typically removed from your account within one to two billing cycles once the investigation is complete.
Using the online account portal instead of calling
Premier Credit Card's website lets you handle many tasks without speaking to anyone. Log in with your username and password to view your current balance, recent transactions, and due date. You can also make a payment, update your mailing address, change your PIN, and read statements from the portal.
The portal is often faster than calling if you only need to check information or make a one-time payment. You can access it any time of day, and changes usually take effect within minutes. If you have forgotten your login credentials, the website has a password reset option that sends a link to your registered email address.
Reporting a lost or stolen card
Call 1-844-273-7372 when ready if your card is missing or you believe it has been stolen. The representative will deactivate the card right away so no one else can use it, even if they have the number. You will not be responsible for charges made after you report the loss, as long as you report it before the card is used fraudulently.
A replacement card will be mailed to your address on file within 7 to 10 business days. If you need to use credit before the new card arrives, ask the representative whether your account can be temporarily accessed through the online portal or whether they can issue a temporary card number.
Disputing a charge on your statement
If you see a charge you do not recognize or believe is incorrect, call the customer service number and explain the transaction to the representative. They will document your dispute and start an investigation. During this time, the charge will remain on your account, but you are not required to pay it while the dispute is being reviewed.
The investigation typically takes 30 to 60 days. The representative will contact you by phone or mail with the outcome. If the charge is found to be unauthorized, it will be removed from your account and you will receive a credit. If the merchant can prove the charge was valid, you will be notified and the amount will remain your responsibility.
Payment options and due dates
You can make a payment by phone using the automated system or by speaking to a representative. The automated line accepts payments 24 hours a day and processes them when ready. Payments made before 5 p.m. Eastern Time are usually posted to your account the same day.
You can also pay online through the account portal, by mail, or by setting up automatic payments from your bank account. Your due date appears on your statement and in the online portal. If you are having trouble making a payment by your due date, call the customer service number to discuss options with a representative.
Frequently Asked Questions
What are the business hours for the customer service line?
Premier Credit Card's customer service representatives are available Monday through Friday, 8 a.m. to 9 p.m. Eastern Time, and Saturday 9 a.m. to 5 p.m. Eastern Time. The automated system for payments and balance checks runs 24 hours a day, seven days a week.
Can I dispute a charge through the online portal or do I have to call?
You can start a dispute through the online portal by selecting the transaction and choosing the dispute option. However, calling the customer service number is often faster because a representative can document your dispute when ready and answer questions about the investigation process.
How long does it take to receive a replacement card?
Standard replacement cards are mailed within 7 to 10 business days. If you need the card sooner, ask the representative whether expedited shipping is available in your area, though this may involve an additional fee.
What should I do if I cannot reach a representative during business hours?
Use the automated system to make a payment or check your balance, or log into the online portal to handle most account tasks. You can also leave a callback request on the customer service line, and a representative will contact you during the next business day.
Is there a way to contact Premier Credit Card by email or mail?
Premier Credit Card does not offer email support. For written correspondence, you can mail a letter to the address listed on the back of your card or in your account statements. Phone and online portal are the fastest ways to reach customer service.