The main number for Amazon credit card support is 1-800-695-5175
This is the dedicated line for cardholders who have a Chase Amazon Rewards card or Amazon Prime Rewards card. You'll reach Chase customer service representatives who handle account questions, payment issues, fraud reports, and card replacements. The line is open seven days a week.
When you call, have your card number or the phone number associated with your account ready. The system will ask you to verify your identity before connecting you to a representative. Wait times vary by time of day and season, but calling early in the morning on a weekday typically means shorter holds.
Key Takeaways
- The main Chase Amazon card support line is 1-800-695-5175, available seven days a week.
- You can also reach support through your Chase online account portal or the Chase mobile app without waiting on hold.
- Have your card number or account phone number ready when you call, as you'll need to verify your identity.
- For fraud or a lost card, call when ready; Chase can freeze your account within minutes.
- If you're calling about rewards or redemption, have your recent statement handy to discuss specific transactions.
What you can handle through the phone line
Chase handles most account matters over the phone. You can report a lost or stolen card, dispute a charge, ask about your rewards balance, make a payment, update your address or phone number, request a credit limit increase, or report fraud. Representatives can also walk you through setting up online banking or the mobile app if you're having trouble accessing your account.
If you need to close your account or discuss a collections matter, you may be transferred to a different department. These calls sometimes take longer because the representative needs to pull up more detailed account history.
Using the Chase website or app instead of calling
You don't have to call to reach Chase. Log into your account at chase.com or through the Chase mobile app, and you'll see a "Contact Us" option. From there you can start a chat with a representative, request a callback instead of waiting on hold, or send a find message that a representative will answer within one business day.
The chat and callback options often have shorter wait times than the phone line, especially during peak hours. If your issue is not urgent—like asking about your rewards redemption options or requesting a copy of an old statement—a find message is usually the fastest route because you don't have to be available at a specific time.
Reaching a specific department
When you call 1-800-695-5175, the automated system will ask what you're calling about. If you say "fraud" or "lost card," you'll be routed to the fraud and card services team when ready. If you say "rewards," you'll reach the rewards department. Being specific at this first prompt saves you from being transferred multiple times.
If you're transferred and end up with the wrong department, ask the representative to transfer you again rather than hanging up and calling back. They can usually make the transfer without you having to re-verify your identity.
What to do if you can't reach anyone
If the phone line is busy or you're on hold longer than you want to wait, use the callback option through the Chase app or website. You enter your phone number and a time window when you're available, and Chase calls you back when a representative is ready. This works even if you're not currently logged into your account.
You can also visit a Chase branch in person if you have a local branch nearby. Bring your card and a photo ID. Branch staff can handle many of the same issues as phone representatives, though they may need to transfer you for certain matters like fraud investigations.
International calling and TTY access
If you're calling from outside the United States, you'll need to dial the international access code for the US (usually +1) followed by 800-695-5175. International rates explore, so check with your phone carrier first. Some countries block toll-free numbers, so you may need to use a different number; the Chase website lists country-specific contact information.
If you're deaf or hard of hearing, you can use TTY by dialing 1-800-695-5175 and following the prompts, or you can use a relay service. Chase also offers video relay service through the app for customers who use American Sign Language.
Timing and what to expect on the call
Most calls are answered within 5 to 15 minutes during business hours. Weekday mornings between 8 a.m. and 10 a.m. Eastern time tend to be less busy than afternoons or evenings. If you call on a weekend, expect slightly longer waits, but the line is still staffed.
Once connected, the representative will confirm your identity by asking for your card number, the last four digits of your Social Security number, or your date of birth. After that, they can discuss your account. If you're reporting fraud, they may ask detailed questions about the transaction and when you noticed it. Have any relevant information—transaction dates, merchant names, amounts—ready to share.
Frequently Asked Questions
Can I reach Chase customer service outside of business hours?
Yes. The 1-800-695-5175 line is staffed seven days a week, including holidays. However, if you call very late at night or very early in the morning, you may reach an automated system that can handle basic requests like reporting a lost card or making a payment, but cannot connect you to a live representative until business hours resume.
What if I'm calling about a fraudulent charge?
Tell the automated system "fraud" or "dispute" when ready. You'll be routed to the fraud team, who can freeze your card within minutes and start an investigation. Have the transaction details ready—the date, merchant name, and amount. Most fraud disputes are resolved within 10 business days, though complex cases can take longer.
Do I need to call to redeem my Amazon rewards?
No. You can redeem rewards directly through your Chase account online or through the app without calling. Log in, go to "Rewards," and select how you want to redeem—usually as a statement credit, Amazon.com credit, or cash back. Call only if you have a question about which redemption option is best for your situation.
What if I'm calling from outside the US?
Dial +1-800-695-5175 from most countries, but international rates explore. Some countries block toll-free numbers entirely. Check the Chase website for your country's direct number, or use the callback feature through the app to avoid international charges.
Can I reach Chase through social media?
Chase monitors messages on Facebook and Twitter, but response times are slower than phone or chat. Use social media only if you're reporting a security issue or need to escalate a complaint. For routine account questions, phone, chat, or the app are faster.