The main Nordstrom credit card customer service number is 1-800-964-1357
Call this number to report fraud, ask about your account balance, dispute a charge, request a credit limit increase, or handle most other card issues. The line is open seven days a week, 24 hours a day. Have your card number and a form of ID ready when you call.
If you are calling from outside the United States, Nordstrom also accepts collect calls to 206-303-3500. This is the same department, but the collect option exists for international callers who do not have a US phone plan.
You can also reach Nordstrom credit card support through the Nordstrom website by logging into your account and selecting the "Contact Us" option, or by visiting a Nordstrom store and asking to speak with a customer service representative about your card.
Key Takeaways
- The main customer service number for Nordstrom credit cards is 1-800-964-1357, available 24 hours a day, seven days a week.
- Have your card number and a valid ID ready before calling so the representative can pull up your account quickly.
- You can also contact Nordstrom credit card support through your online account, by mail, or in person at a Nordstrom store.
- If you are calling from outside the US, you can place a collect call to 206-303-3500 and reach the same support team.
- Common reasons to call include reporting fraud, checking your balance, disputing charges, and requesting a credit limit increase.
What to have ready before you call
Nordstrom customer service representatives can pull up your account faster if you have your card number in front of you. If you do not have the physical card, you can find the number in your online account or on your most recent statement.
You will also need a form of ID — usually your Social Security number or date of birth. The representative will ask you to verify this information before discussing your account. This is a security step to make sure you are the cardholder.
If you are calling about a specific charge or transaction, have the date and amount ready. If you are reporting fraud, write down which charges you did not make and the approximate dates they appeared on your account.
Reasons to call Nordstrom credit card support
Fraud and unauthorized charges are the most common reason to call. If you see a charge you did not make, call when ready. Nordstrom can freeze your card and start an investigation while you are on the phone.
Account questions include checking your current balance, learning about your credit limit, understanding your interest rate, or asking about your rewards program. Representatives can also explain your statement if a charge is unclear.
Payment and billing issues come up when a payment did not post, you want to set up automatic payments, or you need to discuss a late fee. The representative can often waive a single late fee if this is your first offense.
Credit limit changes — you can request an increase or decrease to your limit. Nordstrom will tell you on the call whether you are approved, and the change usually takes effect when ready.
Online and mail contact options
If you prefer not to call, you can log into your Nordstrom credit card account online and send a find message through the "Contact Us" section. Nordstrom typically responds to online messages within one to two business days.
You can also write to Nordstrom Credit Card Services at the address on your statement. Mail takes longer — usually five to seven business days for a response — so use this method only for non-urgent matters.
For fraud or a dispute that needs to be resolved quickly, calling is faster. Online messaging and mail are better for questions about your rewards balance, requests for a statement copy, or general account inquiries.
What happens after you call
If you report fraud, Nordstrom will send you a new card by mail within five to seven business days. You can use your account online during this time, but you will not be able to use the physical card in stores until the replacement arrives.
If you dispute a charge, Nordstrom opens an investigation. You will receive a letter in the mail within 30 days explaining the outcome. During the investigation, the disputed amount is usually not counted against your credit limit.
If you request a credit limit increase, you will know the decision before you hang up. If you request a decrease, it takes effect when ready.
Frequently Asked Questions
Can I reach Nordstrom credit card support on weekends?
Yes. The main customer service line at 1-800-964-1357 is open 24 hours a day, seven days a week, including weekends and holidays. Wait times may be longer during peak hours, but the line is always staffed.
What if I lost my Nordstrom credit card?
Call 1-800-964-1357 when ready to report the card lost or stolen. Nordstrom will freeze the card so no one else can use it, and a replacement will be mailed to you within five to seven business days. You can continue to use your account online during this time.
Do I need to call to make a payment on my Nordstrom credit card?
No. You can make a payment online through your account, by mail, or by phone. Online payments usually post within one business day. If you call to pay, have your checking account or savings account number ready.
What is the Nordstrom credit card rewards program?
Nordstrom cardholders earn points on purchases that can be redeemed for rewards. The specific rewards structure depends on which Nordstrom card you have. Call customer service to learn about your card's rewards rate and current redemption options.
Can I dispute a charge if I changed my mind about a purchase?
A dispute is for unauthorized charges or charges that did not go through correctly. If you made the purchase but changed your mind, contact the Nordstrom store or customer service to discuss a return instead. Disputes are not the right tool for buyer's remorse.