The main Maurices customer service number is 1-866-MAURICES (1-866-628-7423)
Call this number to reach a representative who can help with questions about your Maurices credit card, account balance, payment issues, or billing disputes. The line is available during Maurices' standard business hours, which are typically Monday through Saturday, 8 a.m. to 10 p.m. Central Time, and Sunday, 10 a.m. to 7 p.m. Central Time. Wait times vary depending on call volume.
When you call, have your credit card number, account number, or the phone number associated with your account ready. This speeds up the process of locating your account and answering your question. If you are calling about a specific transaction or charge, have that information available as well.
Key Takeaways
- The main Maurices customer service number is 1-866-MAURICES (1-866-628-7423), available during standard business hours Monday through Saturday, 8 a.m. to 10 p.m. Central Time.
- Have your credit card number, account number, or registered phone number ready before calling to speed up account lookup.
- You can also reach Maurices through their website or visit a store in person if you prefer not to call.
- For credit card fraud or unauthorized charges, tell the representative when ready so they can flag your account and begin an investigation.
What to expect when you call
When you dial the number, you will hear an automated menu. Listen to the options and press the number that matches your reason for calling — usually something like "1 for account inquiries" or "2 for payment questions." This routes you to the right department faster than explaining your issue to the first representative who answers.
If the automated menu does not match your reason for calling, you can usually press 0 or say "representative" to speak to a person directly. Be specific about what you need: a payment posting date, a dispute over a charge, a lost card replacement, or a question about your credit limit. The clearer you are, the faster the representative can help.
Reporting fraud or unauthorized charges
If you see a charge on your Maurices credit card that you did not make, call the customer service number right away. Tell the representative that you are reporting unauthorized charges or suspected fraud. They will ask you to confirm which transactions are fraudulent and which are legitimate.
Once you report fraud, the representative will typically freeze your account or issue a new card to prevent further unauthorized use. They will also start an investigation into the disputed charges. You may be asked to provide documentation or a written statement, but the initial report can happen over the phone. Keep a record of the date, time, and name of the representative you spoke with.
Making a payment by phone
You can pay your Maurices credit card balance over the phone by calling the customer service number. Have your checking or savings account information ready if you plan to pay by bank transfer, or have another credit card number if you are paying that way. The representative will walk you through the payment process and confirm the amount and posting date.
Payments made by phone are usually posted within one to two business days. If your payment is due soon, ask the representative for the exact cutoff time on the due date — payments received after that time may be marked as late even if you call before midnight. Some representatives can also note your account if you are experiencing hardship and ask about payment plans or temporary relief options.
Other ways to reach Maurices
If you prefer not to call, you can manage your Maurices credit card account online through their website. Log in with your username and password to view your balance, make a payment, read statements, or update your contact information. The online portal is available 24 hours a day.
You can also visit a Maurices store in person to ask questions about your credit card or make a payment. Store associates can look up your account and help with basic questions, though they may need to transfer you to the phone line for more complex issues like fraud disputes or credit limit increases.
What information you will need
Before you call, gather the following details to make the conversation faster:
- Your Maurices credit card number or the phone number registered to your account
- Your date of birth or the last four digits of your Social Security number (for identity verification)
- The specific transaction date and amount if you are disputing a charge
- Your current mailing address if you need to update account information
- A description of what you need help with — for example, "I want to report a late payment" or "I need to increase my credit limit"
Frequently Asked Questions
Can I pay my Maurices credit card by phone without speaking to a representative?
Some credit card issuers offer automated phone payment systems where you enter your payment amount and account details using your phone keypad, without waiting for a representative. When you call the main number, listen to the automated menu to see if this option is available. If it is not, you will need to speak to a representative.
What should I do if I cannot reach customer service during business hours?
Try calling during off-peak times, such as early morning or mid-week, when wait times are typically shorter. You can also manage your account online 24 hours a day through the Maurices website, or visit a store during business hours to speak with an associate about non-urgent questions.
Will Maurices customer service help me with a billing dispute?
Yes. When you call, explain which charge you are disputing and why — for example, you were overcharged, the item was returned but the refund did not post, or you do not recognize the transaction. The representative will document your dispute and begin an investigation. You may be asked to provide a receipt or other proof.
Can I change my credit card PIN or password over the phone?
Yes, a representative can help you reset your PIN or password. Have your account number and identity verification information ready. For security reasons, they will ask you to confirm your date of birth or the last four digits of your Social Security number before making any changes.
How long does it take to resolve a disputed charge?
The investigation timeline varies, but most credit card companies have 30 to 60 days to investigate a dispute and notify you of the outcome. During that time, the charge may remain on your account, but it is typically marked as disputed. The representative can tell you the expected timeline when you report the issue.