The main Indigo customer service number is 1-844-472-4957
Call this number to reach Indigo's customer service team for account questions, payment issues, fraud reports, or general card support. The line is available 24 hours a day, 7 days a week. Have your card number or the phone number associated with your account ready when you call.
Indigo is a credit card issued by Marlette Funding, LLC, and the customer service team handles all account-related inquiries. The automated system will route you to the right department based on what you need — whether that's account services, fraud investigation, or payment arrangements.
Key Takeaways
- The main Indigo customer service number is 1-844-472-4957, available around the clock every day of the year.
- Have your card number or account phone number ready before calling to speed up verification.
- You can also reach customer service through your online account portal or by mail if you prefer not to call.
- If you are reporting fraud or a lost card, mention this when ready when the call connects so you reach the right team faster.
- Wait times are typically shorter early in the morning on weekdays, though the line is staffed 24/7.
What to have ready before you call
Indigo's automated system will ask you to verify your identity before connecting you to a representative. The fastest way through verification is to have your 16-digit card number available. If you do not have the card in front of you, the phone number you registered with your account works as an alternative.
If you are calling about a specific transaction, have the date and amount ready. For billing disputes or fraud reports, having the merchant name and the date the charge appeared on your statement will help the representative investigate faster. If you are calling about a payment, know your current balance and the payment amount you want to make.
Common reasons to call Indigo customer service
Most calls fall into a few categories. Account questions include checking your balance, reviewing recent transactions, updating your address or phone number, or asking about your credit limit. Payment calls cover setting up automatic payments, making a one-time payment, or discussing payment arrangements if you are behind.
Fraud and security calls are routed to a specialized team. If your card is lost or stolen, call when ready — the team can freeze your account on the spot. If you see unauthorized charges, report them during the call and the team will open an investigation. Card replacement requests also go through customer service; a new card typically arrives within 7 to 10 business days.
Some callers reach out about credit limit increases, annual fees, or questions about how their account affects their credit report. Customer service can explain how Indigo reports to the credit bureaus and what factors influence your credit limit, though they cannot may provide an increase.
Alternatives to calling
If you prefer not to call, you can manage many account tasks online through your Indigo account portal. Log in at the Indigo website to check your balance, make payments, view your statement, and update account information. The online portal is available 24/7 and often faster than calling for routine tasks.
You can also reach Indigo by mail. Send written inquiries to the address listed on your statement or in your account materials. Mail typically takes longer than a phone call — expect a response within 10 to 15 business days — so use this method only for non-urgent matters.
What to do if you cannot reach customer service
If you are calling during peak hours (typically mid-morning on weekdays), wait times can stretch beyond 30 minutes. Try calling early in the morning, late evening, or on weekends when call volume is lower. The line is staffed 24 hours, so you can reach someone at any time of day or night.
If the automated system disconnects you or you experience technical issues, hang up and try again. If the problem persists, try the online portal instead — it often resolves issues without needing to speak to a representative. For urgent matters like fraud or a lost card, the system prioritizes those calls even during busy periods.
Understanding your account statement and billing
Your Indigo statement shows your balance, minimum payment due, payment due date, and recent transactions. The minimum payment is typically 1 to 3 percent of your balance, though it varies. Paying only the minimum means you will carry a balance and pay interest on it — the interest rate for Indigo cards is typically in the range of 19 to 24 percent, depending on your creditworthiness and current market rates.
If you do not understand a charge on your statement, call customer service and they can explain it or help you dispute it. If a charge is fraudulent, report it during the call and the team will begin an investigation. Legitimate disputes are usually resolved within 30 to 60 days.
Frequently Asked Questions
What is the best time to call Indigo customer service?
Early morning (8 to 10 a.m.) on weekdays typically has shorter wait times. However, the line is staffed 24/7, so you can call whenever it is convenient for you. Avoid mid-morning and early afternoon on weekdays if you want to minimize hold time.
Can I make a payment over the phone?
Yes. Call the customer service number and tell the representative you want to make a payment. They will verify your identity and walk you through payment options, which typically include bank account debit or debit card. Payments made over the phone usually post within one business day.
What should I do if my card is lost or stolen?
Call 1-844-472-4957 when ready and tell the representative your card is lost or stolen. They can freeze your account right away to prevent unauthorized use. A replacement card will be mailed to your address on file within 7 to 10 business days.
Is there a fee to call customer service?
No. Calling Indigo customer service is free. Standard phone charges from your carrier may explore if you are calling from a mobile phone, but Indigo does not charge a fee for the call itself.
Can customer service increase my credit limit?
Customer service cannot may provide a credit limit increase, but they can explain what factors Indigo considers and may be able to submit a request for review. Indigo typically looks at your payment history, how long you have held the card, and your current balance when considering increases.