The main Indigo customer service number is 1-844-456-3646
Call this number to speak with a representative about your Indigo card account, billing questions, fraud reports, or payment issues. The line is open 24 hours a day, 7 days a week. Have your card number and a form of ID ready when you call.
Indigo is issued by Marlette Bancorp, so this number connects you to the bank's customer service team, not a third-party vendor. Wait times vary by time of day, but you will reach a live person without navigating an automated system first.
Key Takeaways
- The main Indigo customer service number is 1-844-456-3646, available 24/7 for account questions and disputes.
- You can also log into your online account at indigocard.com to view statements, make payments, and update your information without calling.
- For fraud or a lost card, call the number on the back of your physical card — that line routes to the fraud department faster than the main number.
- If you are having trouble reaching someone, try calling during off-peak hours like early morning or late evening.
What you can handle by phone
Call 1-844-456-3646 to report a lost or stolen card, dispute a charge, ask about your balance or credit limit, make a payment over the phone, or report fraud. You can also call to ask about your account status, request a credit limit increase, or get information about your rewards or cash back.
The representative can also help if you are having trouble logging into your online account or if you need a replacement card mailed to you. If you have questions about your statement or need a copy of an old one, the phone line is usually faster than waiting for mail.
Using the online account portal instead
Log into indigocard.com with your username and password to check your balance, view your statement, make a payment, or update your address without calling. The portal is available 24/7 and you will get an when ready confirmation of any action you take.
If you have forgotten your password, use the "Forgot Password" link on the login page to reset it. You will need your card number and the email address or phone number on file. Resetting takes a few minutes and you can then log in right away.
The fraud and lost card hotline
If your card is lost, stolen, or you see a charge you did not make, call the number printed on the back of your physical card. This line is dedicated to fraud and card replacement, so you will reach the right department faster than calling the main number.
Have your card number ready and be prepared to describe any fraudulent charges. The representative can freeze your card when ready and order a replacement. A new card usually arrives within 7 to 10 business days.
When you cannot reach anyone
If you are on hold for a long time, hang up and try again during a quieter time — early morning between 6 a.m. and 8 a.m. or late evening between 8 p.m. and 10 p.m. are usually less busy. Weekday mornings are typically faster than weekends.
If the line is consistently busy or you are having technical trouble, try the online portal instead. You can make a payment, check your balance, or update your information without waiting on hold. For urgent issues like fraud, the dedicated fraud line on the back of your card is your fastest option.
What to have ready before you call
Gather your Indigo card, your Social Security number or tax ID, and a form of ID before you dial. If you are calling about a specific charge or transaction, have the date and amount written down. If you are reporting fraud, have a list of any charges you did not recognize.
If you are calling from a different phone number than the one on file, the representative may ask security questions to confirm your identity. Having your information organized will make the call shorter and reduce the chance of being transferred.
Frequently Asked Questions
Is there a number I can call to report fraud faster?
Yes. Call the fraud number on the back of your physical Indigo card — it routes directly to the fraud department and is faster than the main customer service line. Have your card number and a description of the fraudulent charge ready.
Can I make a payment by phone without talking to a representative?
Yes. You can make a payment through the automated system when you call 1-844-456-3646, or you can log into indigocard.com and pay online. Both options process when ready and you will get a confirmation right away.
What if I call outside of business hours?
Customer service is available 24/7, so you can call any time. If you reach a long hold time, try calling back during off-peak hours like early morning or late evening. The online portal is also available around the clock if you need to check your balance or make a payment.
Do I need to give my full card number when I call?
The representative will ask for your card number to pull up your account. You can give the last four digits if you are concerned about security, and they can verify your identity using other information like your Social Security number or date of birth.
How long does it usually take to speak to someone?
Wait times vary, but most calls connect to a representative within 5 to 15 minutes during business hours. Early morning and late evening are usually faster. If you are on hold longer than 20 minutes, hang up and try again later or use the online portal instead.